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Very pleasant experience. Both our account manager and live support are very responsive and helpful.
What do you like best about the product?
Automation of control checks. Customer support is great. Easy to use.
What do you dislike about the product?
Just started using it at the moment haven't experienced anything I dislike.
What problems is the product solving and how is that benefiting you?
Given the users of our technology could be in all sectors, some,but not all, industries may require SOC-2, GDPR, or HIPPA certification for use in their markets.
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Easy to use product and great customer experience
What do you like best about the product?
Drata takes away the worry about making sure you have not forgotten any compliance task that needs to get done in your audit window. Additionall it has a great team of customer success people (ours was Elizabeth John) and if you ever have a specific question for an auditor, they have a team available that you can chat with at anytime to answer your questions quickly.
What do you dislike about the product?
It needs to have a way to automatically watermark reports in Trust Center for specific users.
What problems is the product solving and how is that benefiting you?
Ensuring we obtained and continue to maintain our SOC 2 Type II certification.
Great product and team = great overall experience
What do you like best about the product?
Drata takes the pain out of the compliance process by tapping into our existing systems and offering detailed insights into our compliance status. They have a wonderful customer success team that is both knowledgeable and helpful. Additionally, the support team available through the in-platform chat is extremely responsive and well-informed. As someone who had never managed a compliance project before, I was initially apprehensive. However, Drata's system and support has made the entire process seamless and worry-free.
What do you dislike about the product?
When starting my only worry was that the CS team were based in the US so not in my timezone. However, they have recentlt launched their UK team and I now have a UK-based CS manager 👍🏼
What problems is the product solving and how is that benefiting you?
The Drata platform benefits us by significantly reducing the time and effort required to achieve and maintain compliance. The knowledgeable and responsive customer success and support teams further enhance our experience, ensuring that any issues or questions are promptly addressed. For someone like me, who had no prior experience with compliance projects, Drata's user-friendly system and excellent support have made the process straightforward and stress-free.
Best Product Development I Have Experienced
What do you like best about the product?
The company is focused on solving problems that have persisted in the GRC space and reimagining what a GRC can and should be capable of in today's fast moving environment. It started as a compliance automation platform and has added features at a pace I have not experienced in my career to become a complete GRC platform that can perform with the best on features while being much more streamlined and easy to use. Not suprisingly, their feedback mechanisms and prioritization is amazing and the amount of engagement watching something you requested become a live feature in a matter of months with additional questions and QA along the way to ensure its meeting the use case.
Best Aspects of Drata:
1. Product development quality and speed
2. Ease of mapping frameworks to policies to controls to risks for end to end management
3. Balance of configuration versus customization, Drata is still easy to setup and manage while allowing you to meet your current process in the middle
4. Focus on automation whether its automated control tests or smart use of AI for repetitive tasks
Best Aspects of Drata:
1. Product development quality and speed
2. Ease of mapping frameworks to policies to controls to risks for end to end management
3. Balance of configuration versus customization, Drata is still easy to setup and manage while allowing you to meet your current process in the middle
4. Focus on automation whether its automated control tests or smart use of AI for repetitive tasks
What do you dislike about the product?
Drata is a very new company and does still have some gaps in capabilities. However, I am confident based at their speed of development they won't be gaps for long.
What problems is the product solving and how is that benefiting you?
1. Migrating our framework and GRC processes into a single tool.
2. Implementing the principle of "assess once, report many".
3. Ensuring that our framework is grounded by what is happening in security operations and engineering through integrations and process/framework alignment.
2. Implementing the principle of "assess once, report many".
3. Ensuring that our framework is grounded by what is happening in security operations and engineering through integrations and process/framework alignment.
Compliance Guidance Made Easy
What do you like best about the product?
Breaks down the monumental task of SOC 2 compliance into smaller, easily understood pieces. And for what you don't understand, there's a great CS team and a large amount of literature from Drata that explains things for you. Having monitoring support for popular 3rd party applications also makes implementation a breaze across your many platforms.
What do you dislike about the product?
Lack of audit trails in certain parts of the platform. An example being the Risk Assessment hub.
What problems is the product solving and how is that benefiting you?
Monitoring and preparation for a SOC 2 audit.
Excellence: Your Comprehensive Partner in SOC 2 Compliance
What do you like best about the product?
Our Customer Success Manager, Craig M. lives up to his title.
He is focused on our success and guides us with every step ensuring we are following best practices, staying focused on the proper elements at the right time, and continually informs us if any changes need to be made along the way.
Drata is a well thought out platform and easy to use. The integrations with other platforms has been well documented makeing the setup flawless.
When I've had questions I've reached out to their support team and without fail they quickly assist and get me exactly what is needed to keep me progressing forward.
I use the platform on a daily basis and truly makes going through this process much better.
He is focused on our success and guides us with every step ensuring we are following best practices, staying focused on the proper elements at the right time, and continually informs us if any changes need to be made along the way.
Drata is a well thought out platform and easy to use. The integrations with other platforms has been well documented makeing the setup flawless.
When I've had questions I've reached out to their support team and without fail they quickly assist and get me exactly what is needed to keep me progressing forward.
I use the platform on a daily basis and truly makes going through this process much better.
What do you dislike about the product?
I've been using the Drata platform for several months and have yet to have find anything that has been a pain point.
What problems is the product solving and how is that benefiting you?
Drata is helping to identify areas we need to address to meet security compliance.
Drata for ISO 27001:2022
What do you like best about the product?
With Drata I was able to update our ISO 27001:2013 to 2022 in just a few months. The policy templates and the ability to import existing policies made this very efficient.
What do you dislike about the product?
Drata is still a new service. They have developed compliance automation and automated data ingestion for a large number of SaaS providers, but still have a long liist of providers to integrate.
What problems is the product solving and how is that benefiting you?
For SaaS native companies certified under ISO 27001 ad SOC2, Drata saves hundreds of hours preparing the Information Management systems. Creation and Editing of Policies are facilitated by the template documents provided. The service provides expert help from systems and compliance experts. Our success manager was exceptional. Elizabeth kept the goals for configuration organized for us like a project manager, she showed us tips and tricks withh the expertise of a systems admin, her recomendations and advice helped us to achive an ISO audit with No Major and No Minor findings meeting the new 2022 standard. The integration with our Auditors (A-Line) allowed Drata to host the audit and for the Auditors to use the Drata tools. This was a great time and cost savings.
Risk management, Vendor management, Asset management and Tust center services that allow us to share our public facing compliance documents with current and potential customers, are all integrated into Drata.
Our Mac fleet is monitored for compliance continuously. Configuration and patching tests run daily. Policy attestations are requested directly to the users when channges are made. Users know about the changes when they are completed and can read and attest directly from the service.
Risk management, Vendor management, Asset management and Tust center services that allow us to share our public facing compliance documents with current and potential customers, are all integrated into Drata.
Our Mac fleet is monitored for compliance continuously. Configuration and patching tests run daily. Policy attestations are requested directly to the users when channges are made. Users know about the changes when they are completed and can read and attest directly from the service.
Vastly different experience!
What do you like best about the product?
Everything works as expected, and the team delivers.
What do you dislike about the product?
I can't think of anything negative to say.
What problems is the product solving and how is that benefiting you?
Drata effectively handles everything we need to run our compliance efforts, it also effectively shines a light on those areas of security that need more attention. Most importantly, our team finds it helpful and we can rely on it working as expected. We also have stellar support from the team to ensure we have all the bits and pieces we need to make our auditor happy.
Amazing Support and Relationship Management
What do you like best about the product?
Comprehensive: Risk register, vendor management, compliance frameworks, stellar support bot and human support, excellent customer success manager (Mike Mechling).
As we onboarded the team from drata were not just saying that they were committed to us, they were actually committed and made sure we onboarded with significant ease.
As we work with our audit team for SOC and ISO, we did encounter a few elements on the controls to help indicate if something or was not complete.vThese were UX elements and our customer success manager spent the time to document and ingrst that feedback.
We also integrated to our various systems for HR, IT and other systems without much difficulty.
As we onboarded the team from drata were not just saying that they were committed to us, they were actually committed and made sure we onboarded with significant ease.
As we work with our audit team for SOC and ISO, we did encounter a few elements on the controls to help indicate if something or was not complete.vThese were UX elements and our customer success manager spent the time to document and ingrst that feedback.
We also integrated to our various systems for HR, IT and other systems without much difficulty.
What do you dislike about the product?
Its a really good GRC platform. There is nothing to highlight as truly deficient.
What problems is the product solving and how is that benefiting you?
compliance management and reporting
Cashrewards feedback on DRATA and the support we receive
What do you like best about the product?
As a compliance automation platform it is a feature-rich business tool that provides a way to automate a variety of manual checkpoints. We are an ISO 27001 organisation and the ability to set up an environment that closely mirrors what we need is fantastic.
From a support persepctive Greta Wagner has exhibited an unshakable ability to suppoort and help us drive our use of DRATA by ensuring our requirements are being met for various areas of specific functionality. We have been able to get uplifted functionality for the rsik register and risk measurement process introducing both Inherent and Residual risk scoring and tracking, risk obver time and being able to allocate Risks by deparnent/function versus framework specific risk arrays.
Vendor management: while DATA is not a CLM platform it does have many aspects of a CLM solution. Vendor security questionnaires functionality was uplifted to suit our needs.
Open for suggestion and work with you to deliver. Listening, followup, and delivery. Vital to our success.
From a support persepctive Greta Wagner has exhibited an unshakable ability to suppoort and help us drive our use of DRATA by ensuring our requirements are being met for various areas of specific functionality. We have been able to get uplifted functionality for the rsik register and risk measurement process introducing both Inherent and Residual risk scoring and tracking, risk obver time and being able to allocate Risks by deparnent/function versus framework specific risk arrays.
Vendor management: while DATA is not a CLM platform it does have many aspects of a CLM solution. Vendor security questionnaires functionality was uplifted to suit our needs.
Open for suggestion and work with you to deliver. Listening, followup, and delivery. Vital to our success.
What do you dislike about the product?
Dislike is too strong: I would love to see DRATA expand and establish a footprint in Australia. From here you could then focus on our surrounding countries such as New Zealand and Asia, (Malaysia, Indonesia, Thailand, Singapore, Philippines, etc).
Australia is a mature market and would be an ideal place to set up an AP presence.
Australia is a mature market and would be an ideal place to set up an AP presence.
What problems is the product solving and how is that benefiting you?
Currently we are working to get the platform fully implemented. Once complete we can start better understanding the inherent benefits.
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