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Incredible Support - both technical and compliance
What do you like best about the product?
I love how Drata made something so difficult, the compliance, so easy to understand and track. Support at all levels, at all times, is incredible.
What do you dislike about the product?
Nothing much - it saved us a lot of time.
What problems is the product solving and how is that benefiting you?
Drata is helping us monitor controls for SOC2 audit and the controls, and feedback truly strengthen our security posture.
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The Single Best Compliance Software You Can Buy
What do you like best about the product?
The Drata software is excellent and incredibly intuitive, but what really stands out is its customer support. I have yet to have a question that went unanswered or sat for more than 30 minutes. I have never seen a more responsive and knowledgeable support team. If I don't quite understand something or have a simple question, I get the answer and am given material to better help me understand the answer to the question I'm asking. Our first crack at security compliance with another company did not go well, but Drata has knocked this out of the park, making this much easier on our company.
What do you dislike about the product?
I have not encountered anything I would deem negative about using Drata.
What problems is the product solving and how is that benefiting you?
As we grow and continue to take on larger clients, companies want to see that we are doing the right things regarding the security of their data. Drata is quickly helping us achieve this goal and will allow our business to continue to scale.
Surprisingly good experience
What do you like best about the product?
I was surprised by how Drata helped us to keep security compliant. It's a great tool, and I definitely would recommend it. The autopilot feature's "learn more" knowledge base is priceless. We are getting certified for 1st time, and our journey is not scary because of Drata. Also, the support from Laci White has been instrumental for us to overcome the challenges of dealing with our environment. I appreciate the professionalism and availability to answer questions and show how to do it. Thank you!
What do you dislike about the product?
Nothing to list here at this time. Since we are in the 1st stages of learning and configuring, we have had a great experience.
What problems is the product solving and how is that benefiting you?
I can see two key features that we are dealing with Drata and that is satisfying: the autopilot feature, which brings higher productivity, and the "learn more" knowledge base, which helps a lot to overcome a blocker.
Product is outstanding and the customer support is top notch.
What do you like best about the product?
We are a small startup and needed to be SOC2 compliant the day our product shipped. Drata saves me time. That is the number one benefit.
What do you dislike about the product?
I wish they would have more solutions I could buy, or a marketplace for other compliance options that integrate with my Drata tenant. Like products to help with GDPR. For example a cookie consent solution for our websites, a Terms of Service creator, a Privacy Policy creator. etc.
What problems is the product solving and how is that benefiting you?
We started with Drata because we needed to be SOC2 compliance with our first customer (!). We achieved that in less than a year which I did not expect. We are now down the path on ISO 27001 and NIST 800-53.
Security, Privacy, and Compliance are part of every (early) discussion we have with any customer. It is so nice to simply point them to our Drata instance.
Security, Privacy, and Compliance are part of every (early) discussion we have with any customer. It is so nice to simply point them to our Drata instance.
An overall excellent experience
What do you like best about the product?
I ran into Drata at Saastr's Annual Conference and each conversation I have had since then has been great. It felt like throughout the entire process each person was genuinely helpful.
What do you dislike about the product?
The only point I'd recommend is figuring out a way to differentiate against the competition. We ultimately bought due to the better sales experience but I'd need a clearer picture on why they're better than the competition. Now that I am a customer, I know why, but that was a little tough to tell from a marketing perspective at first.
What problems is the product solving and how is that benefiting you?
Drata saved us a ton of time in getting our SOC2 compliance complete. We were in a rush as a new startup and so they really helped us expedite this and make sure we were doing things the right way.
Drata: Making Compliance Great Again
What do you like best about the product?
Drata has made compliance simple and fun again! The software is incredibly easy to configure and use, and the customer support is unparalleled - the best and fastest I've ever experienced. Its intuitive design and responsive customer support allow for a smooth compliance process, which is a rarity in the industry. Drata truly lives up to its name, offering divine compliance solutions that make the process enjoyable and stress-free.
What do you dislike about the product?
Since it is a newer company than its competitors, there are some features and use cases that are missing. However, they seem to introduce new feature at lightning speed and the platform is getting better and better.
What problems is the product solving and how is that benefiting you?
Compliance Automation, Vendor Risk Management, Policy management, etc
Smooth SOC2 Type 1
What do you like best about the product?
For us, it was crucial to have a flexible compliance platform that can quickly adjust to our needs for automation in compliance processes. Drata is simple to set up and gives us the most open and efficient solution on the market to connect everything we need to run our compliance efficiently.
Not only is Drata incredibly professional, but the entire system is also so easy to use that staff can be trained and working with the system immediately. This saves us time and costs, which we can rather invest into initiatives that will provide our customers unique experiences with our brand.
We want to emphasize the importance of having great people helping us during the process. In our case that talent has a name. Jordan Penn as a Customer Success Manager showed great knowledge and patience. Hence, we really appreciate his effort helping us to be better and go through this process smoothly.
Not only is Drata incredibly professional, but the entire system is also so easy to use that staff can be trained and working with the system immediately. This saves us time and costs, which we can rather invest into initiatives that will provide our customers unique experiences with our brand.
We want to emphasize the importance of having great people helping us during the process. In our case that talent has a name. Jordan Penn as a Customer Success Manager showed great knowledge and patience. Hence, we really appreciate his effort helping us to be better and go through this process smoothly.
What do you dislike about the product?
We do not have something to add in this field, since we appreciate Drata a lot, and how it helped us as a company during this process.
What problems is the product solving and how is that benefiting you?
Although our compliance in the field of security was on a very good level, as a tech company we wanted to find a partner that will automate all our internal processes. Drata did just that, and also added values to our processes which are appreciated not just internally, but externally as well.
Fast as simple like nothing else in the compliance space
What do you like best about the product?
Drata is the knowledgeable and reliable partner you want when it comes to compliance (or any other SaaS for the matter). Their product gets the job done in no time and their team is always there to help you: our CSM Ali has been nothing short of amazing in supporting us throughout the process.
What do you dislike about the product?
I can't think of any, so far they have been terrific across the board - from onboarding throughout the entire process, including quickly solving any questions and doubts along the way.
What problems is the product solving and how is that benefiting you?
We were looking for a solution to give us peace of mind and confidence around SOC2 compliance and beyond. Drata checks all the boxes and does it so effortlessly for us.
Outstanding Customer Support
What do you like best about the product?
Although there are many great things about my experience with Drata (anywhere from the intuitively understood features to seamless external audit), I would like to highlight the outstanding customer support. Customer support from a dedicated Customer Success Manager to online live chat. I want to say "Big thank you!" to Martin Meyer and Lizzie Higgins - the Customer Success Managers assigned to our company! Great job!
What do you dislike about the product?
Honestly, I can't find anything that I would dislike about Drata.
What problems is the product solving and how is that benefiting you?
Drata helps us maintain ISO 27001 and SOC2 certifications. It saves a lot of time and enables us to be more productive.
Drata made our ISO27001 and SOC2 audits a breeze!
What do you like best about the product?
I recently used Drata for my company's ISO27001 and SOC2 audits, and I couldn't be more impressed with their service. From start to finish, Drata provided everything we needed to complete our audits quickly and efficiently.
One of the things I loved about Drata was their point of contact, who I spoke with every 2 weeks. They were incredibly helpful and always available to answer any questions I had. This made the whole process much easier and less stressful for me and my team.
Another great feature of Drata is their Intercom. With this tool, I was able to ask all my compliance questions and get quick, helpful responses from their team. This saved us a lot of time and made it easy to stay on track with our audits.
Overall, I highly recommend Drata to anyone looking for a compliance solution. Their team is knowledgeable, helpful, and always available to answer any questions you may have. Thanks to Drata, our audits were a breeze!
One of the things I loved about Drata was their point of contact, who I spoke with every 2 weeks. They were incredibly helpful and always available to answer any questions I had. This made the whole process much easier and less stressful for me and my team.
Another great feature of Drata is their Intercom. With this tool, I was able to ask all my compliance questions and get quick, helpful responses from their team. This saved us a lot of time and made it easy to stay on track with our audits.
Overall, I highly recommend Drata to anyone looking for a compliance solution. Their team is knowledgeable, helpful, and always available to answer any questions you may have. Thanks to Drata, our audits were a breeze!
What do you dislike about the product?
While I had an overall positive experience with Drata, there were a couple of areas that could use improvement. At times, the platform felt a bit slow, especially when editing the ISMS for ISO 27001. However, this was a minor issue that didn't significantly impact our audits. Additionally, waiting for some synchronizations to happen, such as with Certn, could be a bit annoying. However, the fact that Drata synchronizes with multiple tools and services is impressive, and the wait time was understandable given the nature of the process. Overall, these were minor inconveniences that were outweighed by the benefits of using Drata for our compliance needs.
What problems is the product solving and how is that benefiting you?
Drata is a powerful platform that solves a number of problems related to compliance and audits. With Drata, you no longer have to worry about keeping track of compliance requirements or spending countless hours preparing for audits. Drata automates many of these processes, making it easy for you to stay on top of your compliance obligations. Additionally, Drata provides access to a team of experts who can answer any questions you may have and provide guidance throughout the compliance process. The platform is user-friendly and offers features such as Intercom that make it easy to get the help you need. Overall, Drata saves you time and reduces the stress associated with compliance and audits, allowing you to focus on growing your business.
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