External reviews
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You can do so much
RHEL experience
A highly reliable solution with excellent support and knowledge base
What is our primary use case?
What is most valuable?
The most valuable aspect of Red Hat Enterprise Linux (RHEL) is its reliability. The support is very good.
The knowledge base offered by Red Hat Enterprise Linux (RHEL) is excellent. It is very easy to search for solutions to problems and apply new features.
What needs improvement?
The main concern is the price.
For how long have I used the solution?
I used Red Hat Enterprise Linux (RHEL) for five years recently, and about ten to twelve years overall. The last time I used it was last year.
What do I think about the stability of the solution?
It's reliable. Red Hat Enterprise Linux (RHEL) did not help much with our uptime or security.
How are customer service and support?
The support with Red Hat Enterprise Linux (RHEL) is good, and it is similar to Oracle.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In the bank, we use Oracle Linux, but previously we used CentOS.
How was the initial setup?
It was easy to manage in terms of provisioning and patching. We used other products to update the systems, though I don't remember the name. I had other teams to manage the environment. I was satisfied with the management process and the management experience.
What's my experience with pricing, setup cost, and licensing?
It's expensive.
What other advice do I have?
I would rate Red Hat Enterprise Linux (RHEL) a ten out of ten. I would recommend it to others. It is very stable.
Linux Review
Solid and reliable
RHEL is rock solid and reliable
Enterprise support enables building a flexible ecosystem for business
What is our primary use case?
Our use cases for Red Hat Enterprise Linux (RHEL) are diverse; it powers our servers, runs desktops for our development network, as well as some of our production hosts, and we'll see if it expands further.
How has it helped my organization?
Red Hat is giving that level of enterprise support helps us build a Linux ecosystem that makes sense for business.
What is most valuable?
Red Hat Enterprise Linux (RHEL) helps us solve pain points by providing tremendous support from our Red Hat representatives.
The flexibility that we get through Red Hat Enterprise Linux (RHEL) and the ability for people to build their own tools as they're working without having to deal with something like PowerShell or hack it through backwards ways in Windows is a real relief.
Interactive Brokers is powered by our workforce, and we have really brilliant engineers, top to bottom, especially our developers. The flexibility that we get through Red Hat Enterprise Linux (RHEL) and the ability for people to build their own tools as they're working without having to deal with something like PowerShell or hack it through backwards ways in Windows is a real relief and something that we couldn't operate without.
We deploy Red Hat Enterprise Linux (RHEL) in both cloud and on-premise environments in a hybrid environment. Currently, our management of Red Hat Enterprise Linux (RHEL) systems when it comes to provisioning and patching has gone through many changes throughout the years. We are currently using KVM. We're exploring OpenShift and some other options, and I am satisfied with that management experience.
Security requirements were considered before choosing Red Hat Enterprise Linux (RHEL). We've been primarily with Red Hat for a very long time, and security concerns have kept us with RHEL throughout the years as we have not been comfortable with anything else.
Red Hat Enterprise Linux (RHEL) supports our hybrid cloud strategy effectively, and many of the options I've seen at the conference will make spreading out into the cloud without compromising our on-premise systems more convenient than it might be with another distro. I assess the knowledge base offered by Red Hat Enterprise Linux (RHEL) as very strong; the customer relations management, support, and the fact that it's an open-source platform gives you huge clarity versus Microsoft or some other type of closed environment.
What needs improvement?
Red Hat Enterprise Linux (RHEL) can be improved by providing more support for on-prem. As you go by industry by industry, the more regulation and control you need over your data, the more precious data sovereignty becomes, and being able to work in a hybrid environment with a push in that direction would be better.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for 11 years now, and our company has been using it for maybe close to 20 years at this point.
What do I think about the stability of the solution?
The stability and reliability of Red Hat Enterprise Linux (RHEL) are very good. It's not throwing out mystery patches that break things constantly, as certain other server solutions do, so that stability has been strong because we can say we don't need that patch now, and review them on their own merits. We are looking forward to RHEL 10.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales to the growing needs of our company excellently, and the scalability is a big draw.
How are customer service and support?
The customer service and technical support of Red Hat Enterprise Linux (RHEL) has been wonderful so far. The community is a never-ending well of support, and my personal experiences with our customer relations manager have just been top notch.
I would rate the customer service for Red Hat Enterprise Linux (RHEL) as a solid ten out of ten. I have less experience needing their support for technical issues. Just as a partner, it has been very strong.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have considered other solutions in our Red Hat Enterprise Linux (RHEL) journey. There have been arguments this way or that, however, they've never been enough to dislodge us. We do run Windows and other things. That said, our whole program base and everything we do back and front relies on having an enterprise Linux solution.
What was our ROI?
The biggest return on investment when using Red Hat Enterprise Linux (RHEL) is the appreciation of being a Linux shop with enterprise-level support, enabling us to keep it up. Trying to imagine running a worldwide company purely on free open-source software would be wholly unsustainable and require unfathomable levels of worker hours, so having the power and flexibility of a Linux ecosystem with that level of enterprise support makes it all work.
What other advice do I have?
On a scale of one to ten, I rate Red Hat Enterprise Linux (RHEL) an eight out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
RHEL
Server administration becomes more efficient through streamlined updates and compliance management
What is our primary use case?
My main use case for Red Hat Enterprise Linux (RHEL) is server administration, so we provide a group that delivers server software from RHEL, including Ansible and Satellite.
What is most valuable?
The features of Red Hat Enterprise Linux (RHEL) that I appreciate most are the standard ease of use through Satellite and Ansible, which help us keep up with our demands. The benefits of those features for my company include managing compliance issues or demands we face for the business, so we need to keep up with patching on a regular basis, which is important.
What needs improvement?
Red Hat Enterprise Linux (RHEL) could be improved, and it appears 10 is a good way forward. Having been in this industry for so long, I don't have much on my mind, however, there is generally a barrier to getting used to it. The Lightspeed is improving it to help newcomers, so it seems a good idea.
My thoughts on RHEL's built-in security features are that they might be better; we haven't really gotten security to be very smooth, so we're not using much of it, and we have other tools to ensure compliance. At the moment, there is nothing I really miss from RHEL's features.
For how long have I used the solution?
I have been using Red Hat's products since 1990. I've been using Red Hat Enterprise Linux (RHEL) since 1996 or 1997; RHEL came in the 2000s.
What do I think about the stability of the solution?
Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risks since we don't have much downtime when it comes to Red Hat systems; it's quite stable. The stability and reliability of the RHEL platform are good.
What do I think about the scalability of the solution?
Regarding scalability, Red Hat Enterprise Linux (RHEL) has been able to scale to the needs of the company; we haven't met any limitations yet, and we mostly deploy it with scale-out and scale-up strategies, but we haven't managed to scale up fully yet.
How are customer service and support?
My experience with customer service and technical support is that they respond, which is good. Sometimes, the bug fixes take a little while, especially on their supporting systems such as Satellite. From one to ten, I would give the customer service and technical support a seven or an eight.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
While using Red Hat Enterprise Linux (RHEL), I considered other solutions such as Ubuntu for client-side use; tying it into Microsoft software, such as Microsoft Entra ID, which was not possible at the moment when we started looking into it, could work even more with connections or using external vendors.
How was the initial setup?
The deployment is very easy. I've been doing it for a while too. Satellite helps a lot. AIP helps even more.
What was our ROI?
From my point of view, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) is the stable environment it provides, along with the solutions going from A to B, from all the way from A to Z; we get the patches, it's updated, and it's alive.
What's my experience with pricing, setup cost, and licensing?
The price is always an issue, and it depends on what you get; we have lots of development, yet I'm not economical and don't deal with finance, so it's not my area of expertise anymore.
What other advice do I have?
We haven't made any upgrade or migration plans to stay current with Red Hat Enterprise Linux (RHEL) 10 since that's just released; most of our systems are running 8 and 9 at the moment, so it depends on the applications running on them, their dependencies, and we have many systems that can't be upgraded, however, we want to stay on track for the most important systems.
Overall, I would rate Red Hat Enterprise Linux (RHEL) an eight out of ten.