We use Duo Security for authentication for all of our SaaS applications. We also use it for RADIUS authentication.
Cisco Duo - Essentials Edition
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Provides a single log in place for all SaaS applications and helps in RADIUS authentication
What is our primary use case?
How has it helped my organization?
Duo Security makes logging into all our applications easy with one stop for all our activity there. We use Cisco across the board for networking, and we love Cisco.
What is most valuable?
Since Duo Security provides a single place to log in for our SaaS applications, we don't have to manage user accounts and remember passwords for each specific application.
What needs improvement?
Duo Security should better organize its tile feature to organize applications better.
For how long have I used the solution?
We have been using Duo Security for about three years.
What do I think about the stability of the solution?
Duo Security's stability is good, and we haven't had any issues.
What do I think about the scalability of the solution?
Duo Security's scalability is good. We are a fairly large organization but haven't had any scalability issues.
How are customer service and support?
Duo Security's technical support is great. They do a better job on the Duo side than on the networking side for support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We've used Okta in the past. Okta has a really good auto-login feature. Duo Security can do the same thing, but Okta might do it a little bit better. It just automatically logs in if it's part of your profile.
We switched to Duo Security because of our relationship with our account reps.
What was our ROI?
We have seen a return on investment using Duo Security because it saves time.
What's my experience with pricing, setup cost, and licensing?
Duo Security's pricing is good, fair, and very comparable to today's market.
What other advice do I have?
Duo Security Self-Service Portal has significantly helped free up our IT staff for other projects. Instead of managing thousands of accounts across hundreds of SaaS applications, it's all in one spot now. Duo Security has probably saved us four or five hours at least.
I think Duo Security does a great job of establishing trust for every access request, no matter where it comes from.
It is very important for our organization that the solution considers all resources to be external because it frames the activity as zero trust, and that's how we run our network to zero trust across the board. So when you treat all resources as external, we want to lock them down every time and not just have random passwords floating everywhere.
Duo Security will significantly simplify the life of someone who wants to improve cybersecurity in their organization, and they should definitely try it.
Overall, I rate Duo Security ten out of ten.
Keeps us secure, allows us to be remote, and is simple to deal with
What is our primary use case?
We use it for multifactor authentication for getting in with cell phones and PCs.
How has it helped my organization?
Duo Security allows us to be remote, and it keeps us secure. It has been very good for securing our infrastructure from end to end. We haven't had any issues.
It has helped free up our IT staff, but I don't have the metrics on how much time it has actually saved. We don't worry about it. It just works.
It has been good for establishing trust for every access request, no matter where it comes from.
What is most valuable?
We're working remotely. It helps us keep people more safe. Its adoption has been fine. I like the fact that you can bypass it if you need to because there are situations where the internet doesn't work, etc.
Its ability to help reduce the risk of breaches is pretty good. I like its ability for user authentication and device verification.
What needs improvement?
We use Yubikey for pushing it to the phones. Yubikeys can get expensive because people tend to lose those for some reason. Fifty dollars a device is pretty high.
For how long have I used the solution?
I've been using this solution for a couple of years.
How are customer service and support?
I don't deal directly with their tech support myself. I've got some other folks that do that for me, but I don't hear any complaints, so I'd rate them really high.
Which solution did I use previously and why did I switch?
We did use another solution. I can't remember the name of it, but it had a lot of flaws and a lot of issues. It did not connect to the equipment that we had to use. It would break down, so we had to find something else.
We didn't consider another solution. While researching, Duo Security came out to be the best. The last one was terrible, and this one ranked a lot higher.
How was the initial setup?
We have a hybrid deployment. It was very easy to implement it.
It integrates well with other systems. We have Cisco Umbrella and Cisco routing and switching. We had Cisco firewalls, but I wouldn't recommend them.
What was our ROI?
We've seen an ROI in using this product. There is stability and ease of use. It isn't a problem to handle. It's simple to deal with.
What's my experience with pricing, setup cost, and licensing?
It falls in line with everything else.
What other advice do I have?
To someone researching this solution who wants to improve cybersecurity in their organization, I'd say that it has been very beneficial.
Overall, I'd rate Duo Security a ten out of ten.
Provides heightened security and has a helpful customer support team
What is our primary use case?
We use Duo Security to level up security and access to internal systems.
How has it helped my organization?
Duo Security has provided us with heightened security. That's the biggest benefit because, nowadays, security risks are big due to hacking. This solution narrows down a lot of things that we have to go through.
What is most valuable?
If you have to log in to something, you must go to Duo Security to confirm that you're who you are on your phone. From there, you go back to the app, and it allows you access.
What needs improvement?
When you come to the push in Duo Security, there are some integrations where you have to use the code instead of the push functionality. Sometimes, you have to go and push from the app, go to Duo Security, and then go back over after you've accepted the push. It would be good if a seamless web comes down, you press the button at the top, and it goes away while you're still in the app.
For how long have I used the solution?
I have been using Duo Security for about two years.
What do I think about the stability of the solution?
Duo Security is a pretty stable solution.
What do I think about the scalability of the solution?
Duo Security is a scalable solution. You can easily download the app, log in, and you have access. Scaling is not an issue with Duo Security.
How are customer service and support?
Duo Security's customer support is very helpful, going above and beyond what they normally need to do to get things fixed and resolved. I can always reach out to my reps, who try to figure out what's going on to help me.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Since I changed companies, I can't remember the old solution, but it was probably some Microsoft solution. It did almost the same thing as Duo Security, except that Duo Security has the push. So instead of going back and finding the code, it can easily just push to the app, allowing you access. So it's a little bit faster to access your systems than having to find these different apps.
What was our ROI?
We have seen a return on investment with Duo Security because getting hacked once would cost us millions. So investing in a solution like Duo Security saves us all that money.
What other advice do I have?
Most solutions do what we're trying to use Duo Security for. It ensures a person has different access to the system via a different device like a YubiKey.
Duo Security has helped to improve our organization's security posture through reassurance in giving out access. Having something like Duo Security on the back end can help pinpoint who's logging in and ensure there is no random bot.
I highly recommend Duo Security because it's still seamless from my standpoint. I don't know how it would be on the back end, but it'd be a great application for any organization wanting to heighten its security on user access.
Overall, I rate Duo Security ten out of ten.
Best MFA by Far
What do you like best about the product?
The Duo MFA is an entry-level product, but it is so flexible it has integrations to put MFA into almost any sign-on portal or service on the market. A very simple to follow guided install journey for these services is freely available on the Duo website. Beyond the MFA product, there are several other higher tiers of licenses that build on the excellence of the entry-level service.
What do you dislike about the product?
There is very little not to like about Duo; so far, I haven't really found anything.
What problems is the product solving and how is that benefiting you?
Duo has helped us to secure the edge of our network initially, from VPN access through to several Web Portals that are internet-facing. We then expanded Duo's use onto some internal systems where SSO with MFA was required.
Duo is so easy to use!
What do you like best about the product?
I like using dúo because it functions so well with apple. I don't even have to open the app to authenticate myself- when I see the motivation I can just hold down on it and approve which saves a little bit of time and I love that cause every other app is much more of a hassle.
What do you dislike about the product?
I Guess that my least favorite thing... I really CANT think of a thing that I don't like about it I'm sorry
What problems is the product solving and how is that benefiting you?
I am a student using it and it helps me log into the UT website
Senior director of cyber security
What do you like best about the product?
Integration with many systems
User friendly
User friendly
What do you dislike about the product?
Support and price
I am looking for a strong proffesional support
I am looking for a strong proffesional support
What problems is the product solving and how is that benefiting you?
I solves the sso challenge
Quick easy authentication
What do you like best about the product?
I really enjoy the ease and safety that duo has to offer. The app integrates with my Apple Watch and allows me to approve deny authentication requests right on my wrist without having to pick up my phone.
What do you dislike about the product?
I wish it allowed me to login for more than 21 days but I do understand that this is done for security purposes to ensure the safety and confidentiality of our data.
What problems is the product solving and how is that benefiting you?
Slowing us to securely access our accounts via SSO and safely store confidential data in a cloud based system. It's ease of use makes it superior to its competitors.
DUO is smart and easy and keeps up with new authentication challenges
What do you like best about the product?
I like that the Duo staff quickly recognize and address the inevitable "holes" cybercriminals find to crash new authentication protections. Case in point, some criminals will send many DUO requests to a user hoping that the user will get irritated and finally accept the push request (this happened at my company). Duo addressed that issue by allowing users to set push notification settings.
Duo also has excellent user education tools and instructions that are quite comprehensive and easy to follow. Our work to notify and educate our users about our change to MFA was made easy since DUO provided the material for us. Well done/professional sort of documents and posters
Duo also has excellent user education tools and instructions that are quite comprehensive and easy to follow. Our work to notify and educate our users about our change to MFA was made easy since DUO provided the material for us. Well done/professional sort of documents and posters
What do you dislike about the product?
Nothing, really The problems we have had using DUO are more due to administrative or odd scenarios that DUO cannot address. Case in point, we had a foreign caller saying he was an employee and wanted us to update our records with his new phone number. If we did that without authenticating the user, DUO would have been hacked essentially, since the caller could then authenticate with DUO on his phone. This assumes that the caller has obtained the user credentials via phishing or dark web, which is not difficult to do
What problems is the product solving and how is that benefiting you?
Protecting all remote access to our systems. since remote access is the norm now.. Easy resolution of user account management problems, which lowers our service desk calls. User education about Security and MFA. An easy to use product like DUO makes switching to more rigorous security and education about why easier. DUO also allows multiple ways of receiving pushes, so our diverse user base/work environments can all use MFA
Duo Security integrates with the products of multiple vendors to provide MFA.
What do you like best about the product?
We can integrate DUO with networking devices for 2FA to login into devices.
The SSO feature is very impressive. It reduces the need for multiple passwords for different applications.
The SSO feature is very impressive. It reduces the need for multiple passwords for different applications.
What do you dislike about the product?
Nothing specific, But I have loved the product.
What problems is the product solving and how is that benefiting you?
Duo supports MFA for RDP logon on Windows devices and SSH for Linux machines, as well as privileged activity on both platforms.
Great 2-factor authentication for multiple devices login security
What do you like best about the product?
The ease of use and the variety of options to receive your login authorization approval
What do you dislike about the product?
That only seems to work if you're connected to a Wi-Fi or cellular network
What problems is the product solving and how is that benefiting you?
Preventing unauthorized logins on private devices and keeping information secure
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