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BPM Online - Does what it says on the can
What do you like best about the product?
Being Business Process Driven it has helped us to map our processes exactly to the CRM system rather than the other way around.
This has saved loved of time in map the processes and configuring the system.
The users love the up to date User Interface - this have improved take up and reduced training time too.
This has saved loved of time in map the processes and configuring the system.
The users love the up to date User Interface - this have improved take up and reduced training time too.
What do you dislike about the product?
The installation process could be made simpler but the support is excellent. There has not be an awful lot wrong and if there is some thing that needs changing the technical team seem very eager to either fix right away or put it into their development plan
What problems is the product solving and how is that benefiting you?
Streamline Sales, Marketing and Customer Support process for an IT Consultancy.
Marketing - integration with Mailchimp has meant an easy way to generate new leads that goes straight into CRM
Sales Pipeline and Dashboards - keeps everyone on the ball
Customer Care - case management easy to use and manage
Marketing - integration with Mailchimp has meant an easy way to generate new leads that goes straight into CRM
Sales Pipeline and Dashboards - keeps everyone on the ball
Customer Care - case management easy to use and manage
Recommendations to others considering the product:
worth a look - its good
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