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Great Product with Easy to Implement UI
What do you like best about the product?
We picked Creatio because of the UI and how its functionality helped greatly with user engagement. The app has been fantastic.
What do you dislike about the product?
Our biggest problem has been email integration with outlook and access rights when you have territories for teams instead of individuals
What problems is the product solving and how is that benefiting you?
WIth Creatio we are now capturing more data than we ever have been before. Our reporting is much stronger. Additionally, being able to easily and quickly modify fields and layouts has helped us quickly adapt to changes in our market place.
Recommendations to others considering the product:
Its a growing software and as a fast-growing company in the USA this CRM has kept up with us and done a great job of meeting our needs. I would love to see it grow more.
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Datagroup and Creatio (formerly bpm'online)
What do you like best about the product?
What stood out for us from the very start was cost-efficient deployment and strong technical support. The system’s efficiency is great; it is rich in contact center capabilities and has powerful low-code and business process automation tools. We believe that the system has a lot of potential for us, there is a lotof untapped functionality that we still need to discover.
What do you dislike about the product?
Building AI-powered solutions within the system requires some dedicated in-house resources. Knowing all the low-code development tools we could use to grow our operational efficiency, we would like to create more advanced tailor-made business solutions in future.
What problems is the product solving and how is that benefiting you?
With the help of the platform, we were able to improve our customer service operations significantly. Our case management and customer interactions became far more organized, hence, our employee productivity increased, too. With all the solutions the platform offers, our contact center is able to work at full speed, being efficient as never before.
Recommendations to others considering the product:
We would recommend to invest as much time and effort in learning the system as possible. The system’s UI is very user-friendly, but there are many useful functions beyond basic functionality that can be used effectively.
Review about Creatio – agile & user-friendly BPM tool
What do you like best about the product?
- The system allows us to build new business processes and modify existing ones on the fly
- Its business process designer and customization capabilities
- SaaS delivery model with the option of on-site deployment
- A range of options including business process automation, dynamic case management or coding that allow us to meet our business objectives
- Its business process designer and customization capabilities
- SaaS delivery model with the option of on-site deployment
- A range of options including business process automation, dynamic case management or coding that allow us to meet our business objectives
What do you dislike about the product?
Some basic solutions we needed (static list records, auto-numbering, autofill, email groups synchronization, etc.) were not provided as a part of the system’s out-of-the-box functionality and required additional time and resources for customization. We’d also loved if they could offer a bundle that allows us to just add some functionality from Service Creatio or Sales Creatio to our core product at a lower cost than regular subscriptions to the products.
What problems is the product solving and how is that benefiting you?
- Control technical resources and supplies as a part of our main business activities
- Run effective email marketing campaigns that help us to not only generate leads, but also drive sales with minimal involvement of sales reps
- Calculate net worth based on comprehensive data, which enabled us to create a new pricing policy and launch new services
- Decrease onboarding for customer service reps from 14 to 7 days and for commercial department – from 30 to 14 days
- Reduce customer requests processing time by 300% within 6 months
- Run effective email marketing campaigns that help us to not only generate leads, but also drive sales with minimal involvement of sales reps
- Calculate net worth based on comprehensive data, which enabled us to create a new pricing policy and launch new services
- Decrease onboarding for customer service reps from 14 to 7 days and for commercial department – from 30 to 14 days
- Reduce customer requests processing time by 300% within 6 months
Recommendations to others considering the product:
I would definitely recommend this software. The system is perfect for a quick start in business process management. It is a fully-fledged, feature-rich, and user-friendly software that would suit most businesses.
A perfect solution to manage complex sales operations
What do you like best about the product?
Agility is definitely one of the top benefits of Creatio. With the help of easy-to-use low-code tools, we can make any system modifications we require. A user-friendly UI stands out.
What do you dislike about the product?
We would like to see some improvements in the mobile app so that our field sales reps could use it more efficiently.
What problems is the product solving and how is that benefiting you?
As we did a major overhaul of our sales methodology, we were looking for new software that could become a foundation for our new sales processes. We required an agile solution to build and modify processes on the fly. To do that, we opted for Creatio, and soon realized it was a great choice. Creatio helps us maintain the transparency of our operations.
Creatio is the solution that helped us gain a competitive edge
What do you like best about the product?
I like how scalable the platform is. Creatio supports our business growth without having any complications in expanding the system’s functionality. Thanks to that, we keep scaling Creatio regularly.
What do you dislike about the product?
Sometimes there are some technical issues, but they are commonly resolved.
What problems is the product solving and how is that benefiting you?
Together with Creatio, we are able to drive innovations in our company successfully. Creatio serves us as a great sales force automation tool. It is a fully-fledged solution that enables us to manage our sales effectively. Apart from that, we are able to make better business decisions thanks to BI tools. With the help of Creatio, we noticed higher workforce performance. We were also able to achieve sales revenue growth.
A great product with a highly dedicated team behind it
What do you like best about the product?
Regular updates. There is a highly dedicated team of professionals behind the product that keeps improving and modernizing the product.
What do you dislike about the product?
We would like to see other communication options with Creatio rather than a technical support center. Sometimes we need to solve a problem on the spot, for instance, while sending bulk emails, and we would appreciate the opportunity to call and discuss the issue directly.
What problems is the product solving and how is that benefiting you?
Most importantly, we started to create a comprehensive сustomer database on Creatio platform, which helps us track all our customer and partner interactions.
Recommendations to others considering the product:
You can fully rely on Creatio team. The managers are highly customer-oriented, always willing to help and ready to remind about some arrangements and agreement terms.
Agile and scalable system, easy customization
What do you like best about the product?
Creatio has an unlimited number of system modifications. The software’s agility and capabilities that allow us to scale effectively are definitely among the top benefits for us. Thanks to technologies like low-code development tools, the system allows us to customize it according to the needs of nearly all of our internal clients.
What do you dislike about the product?
The mobile application needs improvement. For instance, I would like to see a mobile version of customer portal available. It would be way more convenient for our customers to send their requests from a mobile device.
What problems is the product solving and how is that benefiting you?
Thanks to Creatio, we lowered our support service costs significantly by automating manual processes and day-to-day business tasks. Since the net costs of our services decreased, we were able to provide an exceptional customer service up to 17% cheaper than our competitors while maintaining our gross profit margin.
Recommendations to others considering the product:
Do not hesitate to trust the implementation team’s expertise and proficiency – their customer-centric approach guarantees that you’ll meet all of your customers’ needs.
Very easy to use CRM tool with excellent potential.
What do you like best about the product?
Creatio is a tool of which I have a fairly high expectation, since it has allowed me to achieve all my sales goals in my organization, I love the tool for being very intuitive to work with which is a great advantage to work at all times with the highest agility, the software is perfect for providing a completely personalized experience when interacting with customers, which is something that pleases the users of the software and the customers with whom it deals. The service provides all the necessary marketing tools to help achieve the desired results in terms of sales growth, Creatio's interface is one of the things I have loved the most, as it is super comfortable and has a very innovative design, in general I can conclude that this tool is unbeatable.
What do you dislike about the product?
Its reporting function despite its very fast operation provides very limited and basic information about customers and this is something that personally makes me unhappy about this platform. I do not like its mobile application at all, because its operation is very slow and at the time of use it generates stress because I can not finish my work with the desired efficiency. I would love to see improvements in the future as it is really necessary and it is a pity that its operation is not at all optimal to use.
What problems is the product solving and how is that benefiting you?
Creatio CRM we acquired it for our organization because we considered it was a very good option to choose to interact with our customers in a personalized way and allow a progressive growth of both customer and sales, the software has indeed fulfilled everything it has offered us, the tool has allowed us to obtain good results and our entire team is very satisfied with this excellent service.
Recommendations to others considering the product:
Creatio has given me an excellent experience because of its wide operation, I have known the platform perfectly and I know that it is excellent for any organization that acquires it in general I recommend it for having a unique efficiency and being very easy to use, even though it has a mobile application with a poor operation, it is an excellent alternative to choose to interact with customers in a professional way.
A great CRM to solve complex business problems
What do you like best about the product?
It’s a great product to automate all business operations, which allows to quickly and easily adjust the system to new tasks and changes in the organization. It’s also great for building tailor-made solutions thanks to the system’s low-code capabilities.
What do you dislike about the product?
It would be great if Creatio calendar could be slightly improved. Using Google calendar to schedule activities sometimes feels more convenient to me. However, it is by far not the most critical feature in the CRM system.
What problems is the product solving and how is that benefiting you?
Being a biotechnology company, we were looking for a CRM software that would allow custom solutions to meet our business needs. Creatio addressed our multiple business needs – from sales force automation to operational performance management and KPIs tracking. With the help of this software, we also optimized communication with our key stakeholders and standardized the way we work with laboratories.
Recommendations to others considering the product:
I would advise anyone implementing automatization software to have a dedicated employee that would control the implementation project and invest in the system’s further development after it goes live.
Strong CRM to support the Sales Process
What do you like best about the product?
In order to use the platform to support our sales process, our organization has required quite a bit of customization. Creatio has proven to be the partner for us by accommodating and customizing our sales process where needed. It has been a very pleasant experience to work with our Customer Service Manager, very impressed with the high level of support and understanding of our business in a short time.
The platform is user friendly with a great user interface, easy to navigate and the training provided is extensive. Creatio offers a wide selection of Apps in their marketplace to integrate with the platform, therefore creating great opportunity for expanding the functionality.
Though our sales team has only just started to adopt the platform into their daily routines, we foresee a long-term relationship with Creatio, improving our sales process, lead management and marketing campaigns.
The platform is user friendly with a great user interface, easy to navigate and the training provided is extensive. Creatio offers a wide selection of Apps in their marketplace to integrate with the platform, therefore creating great opportunity for expanding the functionality.
Though our sales team has only just started to adopt the platform into their daily routines, we foresee a long-term relationship with Creatio, improving our sales process, lead management and marketing campaigns.
What do you dislike about the product?
Hoping for ways to upload individual contacts from phone or outlook instead of full synchronization. This would make data entry more efficient, instead of entering a contact in cell phone and then in Creatio. Our team works from their cell phones.
What problems is the product solving and how is that benefiting you?
Automating our sales process, actively pursuing outstanding leads and sending marketing campaigns targeting customer needs.
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