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Great tool for customer support.
What do you like best about the product?
It's a very good tool due to the user friendly menu and the way that one can interact with it, it is a lot easier to use than other tools to take calls and in a more complete manner, with more tools and more information available to the everyday user.
What do you dislike about the product?
It sometimes fails to provide the most accurate information or status of the calls/auxes, but this could also be related to the type of connectivity that the company may have and the specs of the internet that is being used to contact with this platform.
What problems is the product solving and how is that benefiting you?
We used to have another tool that was very difficult to work with especially when creating transactions to other groups, UJET has helped out a lot making that job easier.
Recommendations to others considering the product:
To consider the ways in which this service can impact positively your company, it's a great job.
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UJET review
What do you like best about the product?
It is practical and it good pulling up the information of the accounts.
What do you dislike about the product?
Sometimes we get issues when we wanted to transfer a call to a different department.
What problems is the product solving and how is that benefiting you?
It is good for the call center industry. We received good support and the program it is running.
Innovative, Functional and simple
What do you like best about the product?
Ujet commitment to simplicity and functional. It is not perfect but support has been great. I definitely like the tracking modules integrated in the form.
What do you dislike about the product?
Unable to personalize it for each individual.
Overall I like the program.
Overall I like the program.
What problems is the product solving and how is that benefiting you?
Connecting with customer delivering beautiful experience and leading them to resolve their needs.
AUX code Tracking to better maximize efficiency.
AUX code Tracking to better maximize efficiency.
Recommendations to others considering the product:
Adapt to changes. It is simpler than it looks.
Ujet user
What do you like best about the product?
Clear airtime. Connection is very stable. Great support. Ujet has always performed as a very important tool in the line of work I do. I am able to make in house as well as international transfers easily. Easy to learn. I really like the transfers, its so easy. Having the information in front of me easy to read is great. The instructions on how to use is clear and easy to understand. Reaching support is easy to access. . Always there to help if we need it.I would highly recommend Ujet for any company.
What do you dislike about the product?
My experience has been a good one. I cant think of a bad experience. When Ujet has gone down, the Ujet support team was aware and quickly got it up and running. In all products there will be issues that arrive, fixing the issues is very important, Ujet does this. At this time I really favor Ujet as my go to.
What problems is the product solving and how is that benefiting you?
Great calls coming in. Able to do call backs easily. The benefits is high sales . Without clear communication we would not be successful as we are. There have been instances that needed the functionality that Ujet provides that is so valuable to our team. When having to add more calls or 3 ways calling to resolve issues Ujet made that very easy. Our team needs to be readily accessible, Ujet makes that happen for our team.
Recommendations to others considering the product:
Ujet satisfies my needs. No recommendations at this time
Work Force Management
What do you like best about the product?
Like that I can see the dashboard and service level on a same page, check the time elapsed by each agent to improve the performance.
What do you dislike about the product?
Don't have to much option on reports, when I download the information it's a bit confusing.
What problems is the product solving and how is that benefiting you?
Improve service level and stop behaviors from the agents when I check the auxes live.
Recommendations to others considering the product:
Great software and easy to use. Can learn how to use it in a few weekss and you may have a lot of tabs open at once without a problem.
So easy to use.
What do you like best about the product?
It's very easy to use and manage for both users and managers.
What do you dislike about the product?
The current layout has the option of the key pad can over lap with the Done button and can cause the user to hang up accidentally if they miss click.
What problems is the product solving and how is that benefiting you?
A great telephony system to send/receive calls for customer services.
Recommendations to others considering the product:
It can be a bumpy start, but the support and customization will work to get your interface where it needs to be.
UJet Review
What do you like best about the product?
I like the reporting function the best because it's a great tool to validate hours. When time discrepancies occur it's a great tool to verify pay.
What do you dislike about the product?
I don't like the fact that you can't force logout agents who get stuck in aux codes.
What problems is the product solving and how is that benefiting you?
I solved a few pay issues with the reporting feature in order to verify time entries in injunction with the ujet call summary.
Recommendations to others considering the product:
Stay updated on the new features so you can take full advantage of the platform.
Was good
What do you like best about the product?
Call Clarity, the ease of use. Integrated nicely with the software we use.
What do you dislike about the product?
No SMS feature. There is not much else wrong.
What problems is the product solving and how is that benefiting you?
Customer service issues
Recommendations to others considering the product:
Easy to use.
Awesome APP
What do you like best about the product?
I love the clear sound you get on your phone calls, the stats is such a bonus but so great to keep track off!
It is super user friendly! :D - The current UJET experience is amazing
It is super user friendly! :D - The current UJET experience is amazing
What do you dislike about the product?
I have not experienced any downside's yet and I do not believe I will be anytime soon, I love UJET!
What problems is the product solving and how is that benefiting you?
Quick and easy to reach all of my customers/merchants ect that I need to call.
Recommendations to others considering the product:
You will thank me, I can guarantee you that much going with UJET should be the only app allowed! :D
Easy to use
What do you like best about the product?
Simple design, easy to use, and user friendly. Made my first time working at a call center really simple.
What do you dislike about the product?
It might crash sometimes, but support helps to tackle issues and solve them.
What problems is the product solving and how is that benefiting you?
Sudden crashes happen for various reasons but it works and is straight forward. Tickets are recognized when submitted and aren't forgotten.
Recommendations to others considering the product:
It's definitely easy for beginners to intermediate.
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