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Great product and and excellent interface, one of the best ones I've used.
What do you like best about the product?
The interface and how simple it is to use. As well the ability to be able to listen and check call and chats o an live manner. As well you are able to view agent status and have the ability to change this status. Ujet is very simple to use and anyone can get a hold and start trying it out right from the get go.
What do you dislike about the product?
Nothing at the moment, it works great. I have not have any problems at this time. One thing that I did notice is that you need to refresh the page every so often because it lags and does not allow you to monitor accordingly.
What problems is the product solving and how is that benefiting you?
The ability to keep an eye on everything. As well you are able to change status of your agents. That way if they have been on and unavailable status you are able to change them from any location.
Recommendations to others considering the product:
Be sure to have a good internet connection. That way you can listen to call and chats live. This way you can get all the benefits
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Awesome experience
What do you like best about the product?
User-friendly, Great call review options
What do you dislike about the product?
Nothing to note. overall great application
What problems is the product solving and how is that benefiting you?
Better call control overall
It's very practical and easy to use.
What do you like best about the product?
It's very straightforward and user friendly. The cool is cool looking and also very clean. The transfer process or adding a third party to a call is so simple that makes an awesome experience differing from other similar tools.
What do you dislike about the product?
Usually there's nothing I can really dislike. The program works great. Sometimes it might crash and show a gray screen, but refreshing it brings it back.
What problems is the product solving and how is that benefiting you?
We use UJET to take and make calls to the customers and the clarity and reliability of the experience has no comparison. It's so clear, handling a call with this tool is better than using any other tool. It's pretty fast, loads quickly, doesn't need to add a station number, has multiple status.
Recommendations to others considering the product:
Go ahead and give it a shot, it's a very good and useful tool. You can increase productivity and also have a better administrative perspective.
awesome service
What do you like best about the product?
The history that provide you , in my case since I was a tech support agent I had something as a backup in case of disconnection
What do you dislike about the product?
Sometimes it takes too long to load or open or the call didn't log on our report that causes a discrepancy in our history call flow in case that we do need it.
What problems is the product solving and how is that benefiting you?
Quality! as I mention we use it for a report as a quality specialist to identify any tool issue and history about the calls
Good but too much background noise
What do you like best about the product?
I like that it is to easy to create reports and handle them
What do you dislike about the product?
There is a complete lack of background noise, some other platforms have an excellent background noise control and, it creates connection problems
What problems is the product solving and how is that benefiting you?
I think it is helpful on the call center work but it has a lot of ground to improve
Positive experience
What do you like best about the product?
I like that it is a very complete program that anticipates the needs of its users. It helps agents complete their tasks as it helps with safe transfers.
What do you dislike about the product?
I dislike that when it crashes (seldom as it is) the information is lost, and the person on the other is not warned about the issue.
What problems is the product solving and how is that benefiting you?
UJET provides an easy to understand and follow system to all it's users. It saves time when being used, so that hey focus can be placed in other areas. It is also very reliable and convenient to receive prepare reports.
Recommendations to others considering the product:
I would advice they implement it and use it. It is very easy to use and provides a lot of tools that will likely increase the amount of information that can be used for reports, feedback and improvements.
Ujet helps managers at Trusource Labs track their agents' activities.
What do you like best about the product?
I like the simple interface and the fact that it just works consistently
What do you dislike about the product?
Not much to dislike. It isn't intuitive in how to log out but once you know it is smooth sailing!
What problems is the product solving and how is that benefiting you?
We are able to track the activities of employees, from taking calls, conducting chats, attending meetings, etc.
Recommendations to others considering the product:
I would conduct training for all users before implementing.
Using Ujet - A QA Perspective
What do you like best about the product?
The ability to be able to find reports makes it easy to interact and collect to get the most accurate data. In a softphone perspective, it is user-friendly and makes the job easier. Also, changing the agents' status is easy and intuitive.
What do you dislike about the product?
It can be way too simple and doesn't allow intensification of the reports. Also, the manager tool could use rework and make it easier to listen live calls. If you asked me the same question 3 months ago, I would've complained about how the program was not good at isolating background noise, but this has improved since then.
What problems is the product solving and how is that benefiting you?
Reporting is where Ujet shines for me. It makes finding calls easier for me and helps speed up the evaluation process.
Recommendations to others considering the product:
At the moment, I do not have further recommendations.
Team lead review
What do you like best about the product?
Clean interface allows for a visually pleasing appearance. And minimalist approach allows easy identification of icons and effect from such.
What do you dislike about the product?
External file dependancy for data review. Call logging sometimes does not complete. Random AUX changes affect visibility of current states in which agents are since agent sees on AUX but console view states that agent is not connected or avoiding calls
What problems is the product solving and how is that benefiting you?
Technical support is our line of business which we use UJET. Using UJET has simplified training for usage and errors occurring during usage since there are less icons to cause confusion. Removal of local software also reduces support from IT
Recommendations to others considering the product:
Local devices for management need to have additional storage space in order to view data or calls
T2 level support for Google Nest
What do you like best about the product?
That is easy to use, minimalistic design with great color code, easy to find and get data for analysis on the spot whenever that is needed for the company.
What do you dislike about the product?
A few minor glitches while connecting calls with other agents/ customers.
What problems is the product solving and how is that benefiting you?
Problem solving on the spot, via conference with third party when needed helping us achieve our goal to help our customers out in the best, fastest way possible.
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