Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
The software works great but would love to be able to text too.
What do you like best about the product?
It's integration to other web based apps such as Kustomer makes it a lot easier to use and a lot more intuitive catering for business needs
What do you dislike about the product?
Wish there was a texting function integrated in to the program.
What problems is the product solving and how is that benefiting you?
UJET allows us as a customer service business to keep effective communication with our customers and is pretty clear and simple to use.
Recommendations to others considering the product:
Awesome service. Good quality. I would definitely recommend looking into it.
- Leave a Comment |
- Mark review as helpful
Ujet review from a User
What do you like best about the product?
I like Ujet for its simplicity. I've used Ujet for almost 2 years. The support is phenomenal. I used this Ujet in a call center environment and it comes in very useful when transferring to another agent, or calling back your customers. The airtime has been very clear. If the airtime isnt clear its a waste of time trying to satisfy your customer.
What do you dislike about the product?
Its hard to say what I don't dislike, since it has been a pleasant experience. Don't get me wrong, it has gone down before, and small hiccups, but those were all resolved very quickly and professionally. The support team is very pleasant to work with.
What problems is the product solving and how is that benefiting you?
The problems we resolve with Ujet are as follows:
contacting customers, agents, we connect people to products. we need stability to make that happen, Ujet provides that.
The benefits:
sales sales sales. No dropped calls, that is huge, that is a huge benefit. Wouldn't you agree? We transfer calls from all over the world. We depend on ujet to keep us in touch! Record keeping ability is good. No lost files. Been a user for almost 2 years and no lost files or notes, that is saying a lot.
contacting customers, agents, we connect people to products. we need stability to make that happen, Ujet provides that.
The benefits:
sales sales sales. No dropped calls, that is huge, that is a huge benefit. Wouldn't you agree? We transfer calls from all over the world. We depend on ujet to keep us in touch! Record keeping ability is good. No lost files. Been a user for almost 2 years and no lost files or notes, that is saying a lot.
Recommendations to others considering the product:
I would recommend to any business needing a reliable clear sound tool for any business calling out or cx calling in. The service from Ujet is very fast and dependable. Our experience has been pleasant. There is nothing more important is to have the right tool for the right job!!!!
Stable scalable work portal
What do you like best about the product?
All of the user friendly options and the fact it never crashes.
What do you dislike about the product?
Nothing, very reliable i would recommend Ujet to anyone.
What problems is the product solving and how is that benefiting you?
Customer experiences
Recommendations to others considering the product:
Try it out you will like it.
UJET Review/ Experience
What do you like best about the product?
I like that UJET now have knowledge Base, easier to navigate, and is more user friendly. UJET is actually one of the easiest systems I have used in a while and I would definitely recommend.
What do you dislike about the product?
I dislike how some calls does not connect and the calls will drop saying it was abandoned or skipped which would seem like i'm avoiding calls. Other than that, I have nothing else I dislike.
What problems is the product solving and how is that benefiting you?
I am able to research customer concerns and place customers on appropriate holds via UJET All of my resources are linked in UJET which makes my navigation easier.
Recommendations to others considering the product:
Other than some call dropping due to calls not connecting, I have no recommendations. (Also, was unable to screenshot due to company's policy)
A great tool to connect
What do you like best about the product?
Reliability and ability to connect with multiple CRMs
What do you dislike about the product?
Once in a while may have some issues which are swiftly addressed when detected
What problems is the product solving and how is that benefiting you?
Able to support customer base of over 6m callers
Recommendations to others considering the product:
Highly recommended tool if you don’t have it yet you may be missing something
Fastest way to make calls
What do you like best about the product?
Helps me make my calls faster, and shows daily stats
What do you dislike about the product?
I have not yet encountered any issues for me to dislike the product
What problems is the product solving and how is that benefiting you?
Reaching customers faster
Great experience in use
What do you like best about the product?
The software is really straight forward and there is almost no flaw when it comes to use in comparison to other systems I have used.
What do you dislike about the product?
I would like more color options for the platform or at least for the auxes, sometimes they get confused due to same or similar colors.
What problems is the product solving and how is that benefiting you?
The basic uses, third party calls and options to call in phones that have a menu is really easy to do with your dial pad.
Recommendations to others considering the product:
This is a very easy of use, and complete service for phone services, great work for call centers.
Ujet Best VOIP integration tool
What do you like best about the product?
How fast it integrates with salesforce, and how easy is to navigate thru the various screens Ujet may have.
What do you dislike about the product?
Sometimes it get disconnections, returning me back to the end of the queue.
What problems is the product solving and how is that benefiting you?
Reaching customers faster
Its been great so far
What do you like best about the product?
I think is a really smooth system and provides efficiency to the agents
What do you dislike about the product?
Sometimes it crashes and we get the call disconnected
What problems is the product solving and how is that benefiting you?
Its make support easier for the agents at the company.
Recommendations to others considering the product:
Never ever refresh the system.
UJET is an amazing platform.
What do you like best about the product?
The fact that we can control the auxes and log out agents, this is an amazing feature.
The reports that I can pull and everything that can be extracted from the admin part is great.
The reports that I can pull and everything that can be extracted from the admin part is great.
What do you dislike about the product?
Sometimes it logs me out immediately after a time frame of disuse.
Sometimes the data it displays get's inaccurate after some downloads of the tool.
Sometimes the data it displays get's inaccurate after some downloads of the tool.
What problems is the product solving and how is that benefiting you?
It has made our job easier in case of logging and getting reports, this has made easy our job by handling the calls that have been on course or the ones that have dropped. checking queues and how they advance is pretty tedious.
Recommendations to others considering the product:
Go through the program thoroughly so that you're able to handle it faster and get the grip of how the features work and what you can do with it.
showing 951 - 960