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Attentive customer service, forward-looking tech
What do you like best about the product?
Strong APIs and integrations allow us to apply our own internal data analysis methods to uJet data and integrate into our wider analytics platform. uJet has been very helpful with integrating with Salesforce to document our contacts with customer.
What do you dislike about the product?
It's always the tiny things. Small issues with uJet's API that lead to inaccurate or missing data on our end. However, our contacts at uJet are attentive to problems and finding solutions to them.
What problems is the product solving and how is that benefiting you?
uJet allows our agents to handle multiple chats at once, better servicing our customers quickly. We've found significant improvements in service level with this. We're also implementing a customer knowledgebase to help with contact deflecting.
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Ujet
What do you like best about the product?
That everything concerning the customer is right there when i answer the call.
What do you dislike about the product?
I love everything about Ujet because it's simple to use.
What problems is the product solving and how is that benefiting you?
Creating cases for updating customers personal information, maintenance issues,. The best benefit is no matter where the agent is we can communicate/ work together on a customers case togehter.
Recommendations to others considering the product:
none great so far
Ujet my daily tool
What do you like best about the product?
It is user-friendly. Easy to learn and use on a daily basis. Tenured agents can easily teach new folks how to use it and how to fix tech issues.
What do you dislike about the product?
Since it depends 100% on the internet, I might be slow at some times and get stuck, however, we got some tips to make it work again.
What problems is the product solving and how is that benefiting you?
It helps me to communicate with the customers in an easy way. Gets me to prepare for my calls.
Recommendations to others considering the product:
We recommend all Call Centers to switch to Ujet to improve on their calls.
UJET Services
What do you like best about the product?
Ujet is clear and simple to use, works fine and the connection is always steady. It is able to connect to Zendesk with gives it a plus by creating tickets for the contacts. The creation of voice records where you can listen to the calls again is a great help for follow-ups and service improvement. I like a lot also like the fact that it is reliable on connection to the server and very rarely experiences issues. The platform is not saturated, it shows just the necessary options for you to be able to use it. Also log in is pretty simple. I also like a lot the fact that ujet guides you to provide the necessary permissions to work and tells you how to fix it in case you didn't click on the ride options. The fact that you can drag numbers to the screen to make the calls it's a big plus as you don't have to dial every single number.
What do you dislike about the product?
When using the webpage version, I will like I could minimize it while still being able to see the dialing pad. Sometimes error messages are not so clear. Sometimes it takes a long time to actually start the phone call even when on the other side they are already able to hear you. Click to call feature is missing.
What problems is the product solving and how is that benefiting you?
Improvements in connections on the calls, way more steady then others.
Recommendations to others considering the product:
Steady connection, easy to use, connectivity with 3rd party software
Very user friendly
What do you like best about the product?
I like this kind of apps that are very easy to use because they allow the users to save time when they are operating the app
What do you dislike about the product?
Those apps that are very complicate to use the developers are supposed to give apps that will make every process easier for a user
What problems is the product solving and how is that benefiting you?
It has made things easier make every process since call someone to begin a third party call all those kind of process are very easy to realize
UJET is the New Innovation for Customer Service
What do you like best about the product?
UJET for me is an easy to use program that matches this era of smartphones. I have been using this software for my customer service job and I must say that it's been very easy to use. It only took me a couple of minutes to understand how this program works. This program allows users to select their current activity which can be monitored by the admins. The admins has also a way to make some customization on the program.
What do you dislike about the product?
The admins has to open different windows through a web browser to monitor productivity of customer service agents and the whole team. There's also another window that needs to be opened to monitor current status/activity of agents.
What problems is the product solving and how is that benefiting you?
It can solve problems related to the customer service needs of a small enterprise with allotment for 50-200 employees.
The experience has been great for the most part!
What do you like best about the product?
I like the ease and user-friendly experience. I like the new 2020 upgrade! as well! Everything is laid out in order, and I can easily access documents and other important details on one page. WAY better than the last version.
What do you dislike about the product?
I do not like that it freezes up at times. I also do not like that it puts me into an unavailable status whenever I got to move agents to a different queue. That can be a little frustrating when attempting to keep service levels down and work efficiently.
What problems is the product solving and how is that benefiting you?
I am able to solve problems quickly, as I have all of the relevant information and documents at my fingertips. I do not have to navigate very fast for the information I need.
Great product
What do you like best about the product?
is is easy to use, and to explain to the new users how does it work, we always get new agents and we need them to be fully prepared to use these tools and is simple and quick, once you use it for a couple of minutes and get some calls you will know how to use it perfectly.
What do you dislike about the product?
well, in this case, some of the options we have in language maters is a problem since it takes some time for it to fully integrate to some third-party applications like Salesforce, I think that it would be its basic problem.
What problems is the product solving and how is that benefiting you?
most of the calls that we have here are transfers and in this case, we have a smooth transition in that department it started a little rough however it`s been improving over the days.
Recommendations to others considering the product:
well, it`s an easy tool to use just needs some minutes to understand it.
Little to know technical issues in the year plus I've been using UJET
What do you like best about the product?
That I can see how many calls and its very easy to use.
What do you dislike about the product?
How loud the connection is. It can really hurt your ears. It used to be logged in 'in two places' when really it was not.
What problems is the product solving and how is that benefiting you?
Quick instant connection calls are a benefit
My experience with Ujet so far
What do you like best about the product?
Ujet is quite stable now and it definetly has less errors than in the past. The call quality is definetly improving and it is a reliable phone resources.
If you need a resource to work with in order to contact via phone or be contacted via phone Ujet, has a lot of potential and it hink that if they keep the hard working mentality they will get to the top!
If you need a resource to work with in order to contact via phone or be contacted via phone Ujet, has a lot of potential and it hink that if they keep the hard working mentality they will get to the top!
What do you dislike about the product?
Sometimes error happen that over all are not too bad but sometimes are causing unwilling overtime, innacurate status times and latency in log in.
What problems is the product solving and how is that benefiting you?
It is the core app that is used by the agents in my account at Sykes, is it quite important for us and apparently the people are continuously working to improve it, hence the errors reduced in frequency.
Recommendations to others considering the product:
The team is truly working on improving it. If that mentality is kept up it can be the best in their line of business.
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