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Very easy to navigate, easy to pull daily, weekly, and monthly metric reports!
What do you like best about the product?
I love how easy it is to find what you are looking for and the how easy it was to link it to Zendesk. Being able to pull our department numbers for the week makes it very easy to identify the areas we need to focus on for improvement.
What do you dislike about the product?
The only downside of UJET I have ran across is the occasional bugs, but they are always fixed very quickly after emailing UJET support.
What problems is the product solving and how is that benefiting you?
I personally use UJET to monitor our Customer support queues, representatives work, and pulling reports. So much better than our previous system Intercom.
Recommendations to others considering the product:
You won't regret it!
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Great Software for Customer Support
What do you like best about the product?
Easy to use and reliable software for customer support soft-phone. I love that it's colour-code per type of activities so it's easy to find the correct status. I would suggest to offer the option to have the activities grouped by type/ colour to improve the efficiency of the software.
What do you dislike about the product?
Sometimes you the permission settings are annoying when signing in. Having to grant permission for notifications and microphone each time you log in is an inconvenience, to be honest.
What problems is the product solving and how is that benefiting you?
Customer support related problems - taking in-bound calls and making out-bound calls to offer technical support for customers with product related issues
Good
What do you like best about the product?
user friendly and the interface it has very dinamic.
What do you dislike about the product?
at some times it takes long too recognize the user providing notes
What problems is the product solving and how is that benefiting you?
quick notes and calls been recorded on a quick access
So simply to use, just like the old Yahoo Messenger
What do you like best about the product?
Colors, stability,easy name of the stats (to remember). Also, the fact that the reports are easy to read and understood so you can see exactly what each person did. You can also assign that person with another task if needed on your own, not only they can do that manually.
What do you dislike about the product?
The fact that I need to put myself on Unavailable and only after that I should log out, it basically remembers the last status when you're signing OFF and you might end up in a status that you don't really want in the moment that you log in.
What problems is the product solving and how is that benefiting you?
With Ujet you can see exactly what are the statuses that you had in one day, is just like having a calendar of a day. It's easy to see the report after this.
Recommendations to others considering the product:
Go for it! It's really easy to use and very intuitive.
UJET review from an employee
What do you like best about the product?
I like the colors of UJET for each status. The colors of each status makes it easy for me to identify which status I am in, which comes in handy especially when I forget to change statuses. I like the tone that UJET also makes when connecting to a user, however I wish that there was a tone to signal once the connection has been made because sometimes it feels awkward waiting for the end-user to speak.
What do you dislike about the product?
UJET seems to have a lot of technical issues that come up frequently. I experience network connection issues frequently, and thankfully the issues haven't occurred during a live call. My peers voice a lot more frequenting issues with UJET such as connection issues, audio issues, issues changing statuses, issues with statuses not tracking, and so forth.
What problems is the product solving and how is that benefiting you?
I am solving issues from customers reaching out to Customer Support. My current role is more specialized to which I will help with more risk management-type related cases. The benefits I have seen from UJET in this specialized role is (again) knowing what status I am in, and need to be in. UJET will automatically generate a call in my ticket for download, although our company will use the call summary generated within the ticket itself for privacy reasons. When customers call us, UJET has the ability to let us know what systems they are using, like which phone and which network they use. Occasionally we'll see UJET tell us how much battery life they have to, but that is not always the case. This feature comes in handy especially when we have to deal with a live case and we happen to notice their battery is low so we can suggest them connecting to another phone or getting an external battery life.
My experience has been wonderful!
What do you like best about the product?
The best thing about UJET is the easy transfer feature that will allow you to search a name to transfer to in order to get the correct department. I think that the other feature is the ability to switch from statuses with ease. The way you can instantly go into another status is amazing and would definitely help others. I cannot imagine how many times I have been assigned to something and had to switch from status to status and UJET helps me do that with ease. They even have a feature where you can route calls to specific teams and will not receive calls from other departments and teams. We here at my company adore UJET for its transparency and easy feature use. In order to have a successful team and process you must start with a solid foundation. The foundation that UJET has implemented into our lives and jobs on the daily deserve a noble peace prize. When you come into work and have to worry about your systems not working or connecting in order to do your job properly it causes stress. UJET eliminates all of that stress by having a good functioning system with easy features to use that are reliable. Reliability is the key feature in being consistent. Consistency and reliability goes hand in hand. I would never sacrifice my peace of mind for a feature that is non working or slow. UJWT provides me with the stable system that we all love daily.
What do you dislike about the product?
I dislike the fact that we cannot search for past calls or incidents within the system. The system needs to have a feature for reviewing calls and voicemails that we send in order to get the correct information across to our clients. I also believe that we should have a wireless feature for headset for UJET. That would be a different benefit that we can work on to make the job itself a bit easier. I also believe that when signing in we should have a 2 step verification instead of one because anyone can just log into the system with a piece of information.
What problems is the product solving and how is that benefiting you?
The benefits I realize is The way you can instantly go into another status is amazing and would definitely help others. I cannot imagine how many times I have been assigned to something and had to switch from status to status and UJET helps me do that with ease. When you come into work and have to worry about your systems not working or connecting in order to do your job properly it causes stress. UJET eliminates all of that stress by having a good functioning system with easy features to use that are reliable.
Recommendations to others considering the product:
Be patient and the system will pretty much explain itself
It is a good tool for businesses
What do you like best about the product?
The most I like about it s the ability to easily switch different aux. Calling using the dial pad is very simple and easy. I enjoy being able to see the stat comparison between me and the teams. I can't imagine a better program for our work. I like the ability to use it freely between devices. Macros are easy to find and understand, and the ability to view it before using them is also handy.
What do you dislike about the product?
I dislike that sometimes the autoanswer will randomly not play anything and then play all audio all at once. I wish there was a way for the ujet to be a smaller window and easy to move around so I can switch between screens and tabs without constantly worrying about the main site. I don't like how easy it is to accidentally merge tickets. Why is there no way to undo the merge icons? Why is there no way to link tickets better. Why is there no way to filter your tickets based soley on requester, with different things to separate. It would be easier to filter things. I would like to get a minimized version I can move around and manipulate. It would make working very easy with multiple tabs since UJET is more of a tool I use to help me with my work and I do not work solely off of the UJET app. I would also like a better way to merge calls or transfer, or set a phone number for callback. It would als obe nice if phone numbers were easier to merge and be more comprehensive with users. It continuously makes new users when I am reaching out to just one.
What problems is the product solving and how is that benefiting you?
I solve many problems with coworkers and customers. It is fairly easy to make outbound calls at the clock of a button. I work with many clients and have to work with them at a high volume, UJET is helpful in keeping it separate and making sure they are easy to sort. I like having the separate tickets and the phone calls automatically recording afterward.
Recommendations to others considering the product:
Integration with another system, using it to transfer between
Amazing experience using this tool!
What do you like best about the product?
I think that this is a very good tool to work because it is very user friendly, attractive and not too complicated as other ones that I have used in the past, one of the things that I notice best is that yous can use it while taking notes or even while you need to search for other things in your browser and even when you are checking the updates from you email inbox, in my case this is one of the best tools that I have used in my work, it is very funny, simplre, artistic and well-developed
What do you dislike about the product?
Sometimes the system glitches by unknown reasons, but besides that, this is a very useful tool. Also when your are trying to work the system tned to lag or it is also slow in some cases, I jus think that it is because the flow of information is very high or heavy. Also I think that sometimes some of the options tend to have some problems inside the interface, for example: the hold option or button is an important option to use in some call, but when you pres it it takes a long while to activate, that is the biggest issue, but besides that little issue with the hold option everything seems to be working perfectly with all his settings and features.
What problems is the product solving and how is that benefiting you?
It works fine to solve work-related issues. It has a lot of options where you can choose from and it it very helpful to solve any kind of issues.
Recommendations to others considering the product:
Great program!
UJET recommended for every users
What do you like best about the product?
I like it best when I used UJET as a soft phone.
What do you dislike about the product?
So far, nothing. I just needed to log-in early to avoid me from logging in late on the allotted time for work.
What problems is the product solving and how is that benefiting you?
I was able to solve technical problems of customers using UJET. I realized that it is so much to solve customers concerns integrating UJET.
Recommendations to others considering the product:
It is easy to use as a soft phone.
Easy to use
What do you like best about the product?
Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease
What do you dislike about the product?
Someone will get stuck for any reason and that is a problem
What problems is the product solving and how is that benefiting you?
Customer Service and Technical support
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