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Great Product, Great Team
What do you like best about the product?
turn key product that achieves digital voice, chat, analog voice, file upload
rich CRM integration
simple ios/android SDK setup
awesome support team!
rich CRM integration
simple ios/android SDK setup
awesome support team!
What do you dislike about the product?
i dont have any ujet swag :(
no sandbox environment to play with
no sandbox environment to play with
What problems is the product solving and how is that benefiting you?
delivering efficient solutions to our customers through the customers' desired modality
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Let's Make Telephony Great Again!
What do you like best about the product?
The easiest UI of any telephony system I have seen. Able to train up new admins in a matter of hours vs weeks. UJET support staff is super responsive and makes you feel like you are helping them shape the product roadmap. Great to see innovation in a relative static industry
What do you dislike about the product?
As a newer telephony product UJET lacks some of the features that others provide but I found these 'extra' features were not needed (even though legacy vendors try to convince you they are)
What problems is the product solving and how is that benefiting you?
Telephony system we could stand up in matter of weeks and iterate quickly
Usefull
What do you like best about the product?
It is very simple and practice to use, a person without computer experience could use it, you can use this program combined with other ones like salesforce or hybris, if the call is drooped you are able to contact the customer back, also you can transfer the call to another department that the company has or you can transfer the call to another company, you have a lot of options at work like, break, available, unavailable, meal, wrap- up, coaching, meetting .... etc.
What do you dislike about the product?
sometime it goes offline, we are on a call and the call stop for a couple of seconds... but it is not a big problem one the call is connected back we are able continuing with the cases and help them so we can resolve their problems
What problems is the product solving and how is that benefiting you?
Customer's tech problems, cx billing problems, sales, order manegement.. we simplify customers problems by taking their calls and troubleshoot them. The program simplify our job because it is like we are talking to the phone without one, we can use both hands for other reasons like typing or search more information on the web site.
Recommendations to others considering the product:
It is a very usefull tool if you want to work with people on the phone, it is a practice program if you have a company that resolves tech support problems without going to custumers home, also you can sell your products via Ujet and interact with the customer. So if you want to do that, Ujet is the best program to do it.
Good tool for contact centers
What do you like best about the product?
SImple and easy to use tool for managing cases.
What do you dislike about the product?
Ujet sometimes has bugs if in any case you transferred it to a different window.
What problems is the product solving and how is that benefiting you?
refreshing the browser and the webpage.
Recommendations to others considering the product:
Best tool for call center agents taking calls and chat
Ujet
What do you like best about the product?
user friendly and it was so fast when pulling up.
What do you dislike about the product?
sometimes it disconnect to the extension.
What problems is the product solving and how is that benefiting you?
Disconnection problems. I solved it by unplugging the ethernet cable and putting it back.
Recommendations to others considering the product:
NA
My Ujet Review
What do you like best about the product?
It's easy and simple to navigate through.
What do you dislike about the product?
Only a few times where I have encountered a delay in changing Ujet phone staus.
What problems is the product solving and how is that benefiting you?
I rarely have issues
Recommendations to others considering the product:
n/a
Love the convenience!
What do you like best about the product?
I love the control I have over my conversations!
What do you dislike about the product?
I dislike the call dropping, but that’s on my end.
What problems is the product solving and how is that benefiting you?
Customers love the quick answering and response time!
Recommendations to others considering the product:
Definitely give them a shot— great help and connectivity to other applications.
Reviewing UJET
What do you like best about the product?
the simplicity of it, and the easiness to access to all the tools
What do you dislike about the product?
Sometimes it takes too much to load the page
What problems is the product solving and how is that benefiting you?
Verifying the customer's data and creating new cases with detailed information
Ujet Functionality
What do you like best about the product?
I like having all our options on one window. No need to change tabs or have a disorganized browser. Ujet makes it nice, simple, and easy.
Regarding the other systems I've used, like Cisco for example, I only got the number of the customer. No Name, account information, nor so many different customizable options that UJET provides, as also opening the case, basically creating the work space needed insead of us having to manually create our cases. I love how easy UJET has made my work days and just the full experience of an easy and helpful system.
Regarding the other systems I've used, like Cisco for example, I only got the number of the customer. No Name, account information, nor so many different customizable options that UJET provides, as also opening the case, basically creating the work space needed insead of us having to manually create our cases. I love how easy UJET has made my work days and just the full experience of an easy and helpful system.
What do you dislike about the product?
Some minor crashes here and there, but overall Ujet is pretty good. One thing that we usually have issues with is the metrics of calls handled by the day, the average duration of the call sometime being sloppy and the CSAT score not showing at all, always being on 0.0/0.0.
What problems is the product solving and how is that benefiting you?
Technical support calls as well as some customer care help. Mostly, tech help for Nest Cameras and Doorbells where the customers need assistance when they can't pair their products to the account, when the cameras or features are not working correctly or as intended, and I assist the customers with billing information and application managing.
Recommendations to others considering the product:
Get UJET. It's very simple and easy to use, and the managers can have strict control of the time the agents have been logged in. Also, as to what I have seen, it is pretty easy to manage and organize.
Good stuff
What do you like best about the product?
UJET has a very simple/minimalist interface that's nice to look at and easy to use
What do you dislike about the product?
UJET occasionally freezes up during use sometimes.
What problems is the product solving and how is that benefiting you?
UJET is utilized as a direct line of communication to assist customers in a timely manner. It's great having an easy to use product so readily available.
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