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Great Company
What do you like best about the product?
The available schedule options and that it is a 24-7 company. I also love the fact that I can work from home and be with my family.
What do you dislike about the product?
What I dislike about the company is that I can't check my schedule unless I am logged in to work.
What problems is the product solving and how is that benefiting you?
The company is very supportive of all of the employees and their time.
Recommendations to others considering the product:
Ujet is a great program and is great to use for telecommunications
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Very convenient and easy to use. Most recommended.
What do you like best about the product?
It's very convenient to use. The timers are very easy to locate. As an employee, I recommend this service to all business to fulfill the expectation.
What do you dislike about the product?
I don't this there is anything to dislike. Awesome service.
What problems is the product solving and how is that benefiting you?
We use UJET for login in our office. It's quick and easy to navigate and choose the correct disposition.
Recommendations to others considering the product:
Every company/organisation must use this service.
Easy to use UJET
What do you like best about the product?
It's easy to sign in. Not hard to use at all. I can hear the customers clearly. The chats do not freeze at all. I can also use the short cuts that feels in a full sentence that I don't have to type out.
What do you dislike about the product?
There's only one thing that I don't like about it and that is that the main page will log you out within a certain about of minutes.
What problems is the product solving and how is that benefiting you?
I'm solving customers' accounts, feeling orders, and adding information to customers' accounts. The benefit of using UJET is I can move from one screen to another without losing any information.
Recommendations to others considering the product:
Easy to use, Never have to wait in between helping customers.
Great So Far!!! It is easy to use and understand
What do you like best about the product?
IT makes chats easily accessible and gives notifications which are always visible
What do you dislike about the product?
I don't dislike much, honestly. It works great for me.
What problems is the product solving and how is that benefiting you?
I am able to be more efficient and attend to customers in a timely manner. It ensures you know when new customers are there so you can reach them in good time to help
Recommendations to others considering the product:
Try it out, it's a very good software
I think there is way to improve UJET, you can start with the drop down button where the stamps are.
What do you like best about the product?
The UJET is easy to launch but there is another way maybe of improving it.
What do you dislike about the product?
The stats doesn't show our CSAT returns.
What problems is the product solving and how is that benefiting you?
Sometimes UJET takes time to load especially if you have a slow internet speed.
Great Chat Tool
What do you like best about the product?
I currently use UJET at a call center for communicating by chat with customers and it's effortless easy to use.
What do you dislike about the product?
I don't dislike anything about this great tool.
What problems is the product solving and how is that benefiting you?
This tool is extremely reliable, I use it for receiving incoming chat or calls from customers and also to perform other functions such as completing transfers etc.. The benefit compared to other tools I have used in the past is the simplicity of the tool.
Friendly, colorful and easy to use!
What do you like best about the product?
It could be a little weird, but I really like all different colors for all auxiliaries. Looking at that yellow break aux makes my day!
What do you dislike about the product?
It has a few bugs like getting calls when you are on an aux where you are not supposed to receive them.
What problems is the product solving and how is that benefiting you?
Ujet is really useful to get in contact with different people at the same time in an easy manner, not stressful at all.
Pretty friendly interface, very useful tool
What do you like best about the product?
It is a very friendly interface tool. Simple to use and very comfortable, I really recommend it, because you can see how many chats do you have, your time and feedback puntuation.
What do you dislike about the product?
It happened to me twice, that I received a chat but the chat get freeze but that does not happen all the time, mostly is running perfectly.
What problems is the product solving and how is that benefiting you?
Well Ujet was very useful to communicate with other people, I really like the experience that bring to me and the others.
Recommendations to others considering the product:
Ujet is a very useful tool, simple to use and very friendly, I really like it. I use it to work everyday, and most of the time I got a great experience using it. Also customers really like to use it too, they can contact us fast, and if they want can attached pictures. Other thing that I like it is that I can transfer chats very easy, I only need to select the option and I can transfer to other users that use ujet in different areas. Other thing that I see is that you can review your stats receiving chats, you can see the average of your team based on the approximate number of chats received, how long it is taking to you and your co-workers to answer chats and the puntuation feedback that you received from customers and the puntuation updates at the moment, when the customer ends the chat and they give the feedback it appears to you automatically how many points do you have at that moment. As I mentioned before it is very friendly and very easy to use, I really recommend it for call centers.
Super easy to use
What do you like best about the product?
It is a very easy system to use, very clear to understand and very safe, all the time I have used it it has not given me any problem
What do you dislike about the product?
until now i havent find anything bad about UJET
What problems is the product solving and how is that benefiting you?
The ease with which you can check how your performance of the day is going, also the power to change status with great ease without getting stuck, all very on time.
Recommendations to others considering the product:
the best software ,easy to use,solve your life with ujet
Multi tasking
What do you like best about the product?
It gives exact data of login and proper time
What do you dislike about the product?
sometimes it logout.but that happens once in a blue moon
What problems is the product solving and how is that benefiting you?
easy access and daily reports are correct.
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