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Great!
What do you like best about the product?
UJET is very simple to use and is has great response time!
What do you dislike about the product?
UJET can sometimes be glitchy, but this is expected.
What problems is the product solving and how is that benefiting you?
Through UJET, I can communicate effectively with customers and solve many issues, such as ordering and feedback.
Recommendations to others considering the product:
I highly recommend it because it is a smooth process.
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UJET Experience
What do you like best about the product?
Ujet tool helped us at work when dealing with customers chat or emails.
What do you dislike about the product?
There is nothing I dislike with UJET as far as my work is concern.
What problems is the product solving and how is that benefiting you?
Problems of customers for our company websute/application. With Ujet it was more convenient for us agents to communicate with clients/customers.
Easy and fast
What do you like best about the product?
The simple design and the way it works and has shortcuts
What do you dislike about the product?
How the notifications sometimes stay froozen and you can't change notification sound. It should have an easy access to ujet
What problems is the product solving and how is that benefiting you?
Chat taking for shopper resolutions
Recommendations to others considering the product:
If you want something fast easy and simple Ujet is for you. Its unique design and efficiency makes it easy to work with
Easy and Simple to understand.
What do you like best about the product?
It's not complicated. It is very easy to use and it allows the agent to answer quickly and have more than one way to interact with the customer.
What do you dislike about the product?
The only thing I disliked was trying to figure out how to use the shortcuts. Once you learn to use it though, the shortcuts are very handy and allows quicker responses.
What problems is the product solving and how is that benefiting you?
Chat and again the shortcuts. I have not used the phone option yet, only chat. But, when customer's can take a photo and send it to agents, it allows agents to see and understand from a customer's perspective.
Recommendations to others considering the product:
UJET is easy to use and not a complicated system at all. Even if you never used it, its pretty easy to sit down and figure out how without instruction or direction. I think it makes an agents job less difficult and it will continue to be a success for companies that need to use its platform.
Great platform for business apps hub
What do you like best about the product?
Every time you log in to a business app, it does allow you to save a shortcut and makes easier to access it next time.
What do you dislike about the product?
Some apps log you out when Ujet session gets disconnected.
What problems is the product solving and how is that benefiting you?
All apps I utilize for my job in a single place.
No need to open several tabs at the beginning.
No need to open several tabs at the beginning.
Great and easy to work with Ujet
What do you like best about the product?
I like the fact that you can change between taking chats, calls or emails very fast and easy
What do you dislike about the product?
I don't like that, when taking chats, the window doesn't show you the time you're in aux, only in the calls window
What problems is the product solving and how is that benefiting you?
Working for a company from home
Very professional and easy to use
What do you like best about the product?
I really enjoyed the fact that you can make calls and receive them in an easy manner and all goes very quickly
What do you dislike about the product?
Sometimes it takes a while to gather information from the clients
What problems is the product solving and how is that benefiting you?
I have resolved issues of customer service with Instacart
Recommendations to others considering the product:
Get in contact with anyone that knows how to use the software correctly and you will be just fine
Ujet, useful working instrument.
What do you like best about the product?
I love that is so easy and compact. All necessary tools are shown to you easily in one whole compact window. I love knowing I can finally provide my best service in a trustful tool that assures the best quality in work.
What do you dislike about the product?
I don't like that sometimes it may crash all of a sudden without sending any messages about what went wrong. Another thing that could be better is the way the notifications are sent. They really seem to scare sometimes because they do not previously let you know so basically it just throws you in without being ready. I've also noticed how sometimes the system fails and not even reloading or refreshing the page may help. This can really affect in my work since we deal with customer which sometimes they might think we do not want to help them but actually it is because our systems does not seem to work properly.
What problems is the product solving and how is that benefiting you?
In my current job, I'm able to assist customers through Ujet. We hold phone calls with them, and we are able to have a flowing communication because of Ujet. It is so easy to contact with the customers and be empathic with them because we are able to use the very efficient tool for communication, Ujet. It can be hard sometime to really transmit the help needed when there is not a channel to be attained to but using this important tool.
Recommendations to others considering the product:
When using the tool, be ready to experience the best way to work easily. As any other product it may sometimes fail but that really does not seem to matter because they quickly catch up with error and work on them. This is what quality service is about, noticing error and finding a way to prevent them and upgrade in the future.
Great place to work! Staff are so nice and team is steady growing!
What do you like best about the product?
The staff are nice and working from home
What do you dislike about the product?
There are no complaints so far, I love it all
What problems is the product solving and how is that benefiting you?
I solve a lot of customer issues that may have multiple accounts or just general questions about how our services work
Ujet is very user friendly. Love the tool
What do you like best about the product?
UJET is having really Clean Visuals, able to change agent schedules
What do you dislike about the product?
I don't like the reporting piece there are areas of improvement
What problems is the product solving and how is that benefiting you?
With Ujet I can improve the productivity of my agents thanks to the features this tool has
Recommendations to others considering the product:
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