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UJET the right Call Center solution for your business
What do you like best about the product?
It is a really great tool as it is easy to use. You can get information from the customer during the call or chat, which is helpful to save time. Besides, it is useful for business operations and so is for back office, especially during this COVID- time when many people are working from home.
What do you dislike about the product?
It tends to get stuck sometimes but it could be understandable in a web-based tool.
What problems is the product solving and how is that benefiting you?
Saving time and making it easier to look for customer's information.
Recommendations to others considering the product:
None
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Great experience while working on UJET, everything goes flawless.
What do you like best about the product?
The most helpful feature about UJET is that you can keep track of your stats, that way you are aware if you need to improve on something, that way I keep track of my metrics and I can be conscious about the bonus I will be receiving in the pay check for each week. Besides pne of the upsides is that you have the application in the browser so that way you do not need to have a separate window for it.
What do you dislike about the product?
That sometimes it goes down for maintenance, however that is normal on these type of applications, there is nothing to worry about. SInce for the time I have been using UJET personally it has just happebed one or maybe two times. Also one of the downsides is that you stick to only one platform to communicate, meaning that if it goes down, our job gets paralized.
What problems is the product solving and how is that benefiting you?
Customer related issues, customer service basically, which goes from resolving problems with payments, delivery issues, assisting the customer updating informattion on the app, guiding them through certain processes on their app, such as troubleshooting for connectivity issues. moving them a step ahead on an order, and many other scenarios that me as an agent take care of. The benefits are that it's a good chatting platform to get a connection with the customer, besides it has its own shortcut system that makes your job way more easy.
Recommendations to others considering the product:
That it is a really user friendly platform to work on, do not stress too much about it.
Quick, secure and precise.
What do you like best about the product?
The simplicity but efectiveness of the product. It's very easy to get used to it and it facilitates a lot of the aspects of the job like providing shortcuts for full paragraphs in regards to a certain scenario. I also like the way I'm able to ask for screenshots, photos, etc. for each particular customer on the other side of the line, it helps a lot when it comes to solving issues and trobleshooting.
What do you dislike about the product?
Perhaps the product support might need a little more help, until now I haven't reached a point where I'm not able to get what I need from the ujet chat service but I'm not really sure where to look for help in any case I need to. Overall I really like the chat system and the way it has been created for quick solutions.
What problems is the product solving and how is that benefiting you?
It has allowed me to communicate effectively during my work. This means that I'm able to ask precisely what I need. In the even I need to transfer the chat it also helps a lot because it's very simple and it guides you through each and every one of the steps until it's done. When it comes to technical assistance I'm able to request screenshots, photos and plenty of other options which will help me in solving the issue. It really helps a lot.
Recommendations to others considering the product:
Keep in mind it's a simple and self-guided service, you should be able to locate what you need if you explore it first.
My Ujet experience was excellent I love and would consider everyone to use Ujet
What do you like best about the product?
What I love about Ujet it’s very great to have for your business to grow and be more successful
What do you dislike about the product?
What do i dislike about Ujet? I have no bad experience with use Ujet at all
What problems is the product solving and how is that benefiting you?
I am solving problems with Ujet by answering calls and using the chat to provide great experience and services for the customer
Recommendations to others considering the product:
N/A
UJET is a remarkable telephony platform and is highly commendable in all aspects.
What do you like best about the product?
The interface is simple easy to navigate. Everything is intuitive and self explanatory. There are minimal downtime and outages experienced and the response time is very fast. The queue monitoring displays data accurately with low delay and latency. UJET has a great potential as a telephony platform. Being able to capture contacts from different sources such as web, phone, and app is a huge advantage in this modern day age wherein we have those different tools that the business is offering.
What do you dislike about the product?
Minimal view on activities on real time. There are opportunities in terms of the real time view wherein we can filter activities in a single view and create alarms on different threshold
What problems is the product solving and how is that benefiting you?
This is a complete system that allowed both chat and email all at one without the trouble of switching to different platforms. The native reporting is highly accurate basis on time and motion study and real time validation. Quick real time monitoring and reporting feed to looker. The data is fed easily to a cloud reporting platform and all the data points are strong.
Recommendations to others considering the product:
UJET is highly reliable and easy to use professional cloud based CRM software there is. The interface is simple easy to navigate. Everything is intuitive and self explanatory. There are minimal downtime and outages experienced and the response time is very fast. The queue monitoring displays data accurately with low delay and latency. UJET has a great potential as a telephony platform. Being able to capture contacts from different sources such as web, phone, and app is a huge advantage in this modern day age wherein we have those different tools that the business is offering.
I have worked from home using different types of software this software is the most user friendly
What do you like best about the product?
It is very easy to use with little problems any problems were easily fixed in no time. I have had nightmares with other software where it would be days before it was resolved. With this product the most it has taken is maybe an hour to fix an issue. I really like how it is integrated with other software which lessons how many different tabs we have to have open while working.
What do you dislike about the product?
nothing to dislike about it at this point anything problems i had they were easy to fix. Only thing i really dont like is the loud tone that we hear when we receive a chat and it is constant the whole time we are chatting with a customer. every time we log in we have to authorize in order to start working. I would think if you authorize it once it should save that somehow
What problems is the product solving and how is that benefiting you?
i have had no problems with it the problems i did have were so minor compared to other software i was able to easily figure it out on my own. The benefits outweigh any problem i have had with the program. Other programs may take days to figure out an issue but with this program whatever issues that have come up takes no time to get fixed and get back to work
Recommendations to others considering the product:
You can not go wrong with using this product. If you want something that is user friendly and not hard to figure out this would be the way to go. If you want a product that people who are not technical savvy can easily figure out this would be a great fit.
I highly recommend using UJET as a customer service and also as a corporation communication device.
What do you like best about the product?
That it has everything I need in order to provide great service to our customers.
What do you dislike about the product?
That it keeps with the upcoming chat sound even after we start answering it.
What problems is the product solving and how is that benefiting you?
I am helping a lot of customers doing their job better and easier.
My experience in UJET
What do you like best about the product?
The facility for work anywhere without issues, it's a tool that makes my work easier and i don't need another tool
What do you dislike about the product?
NOTHING! Everything in UJET it's easy to me, honestly i don't have any bad point at this time
What problems is the product solving and how is that benefiting you?
I'm a support agent, i can see quickly the problems of the client, leave comments in an easy way and see all the info that i need
Recommendations to others considering the product:
All i use in UJET it's greatly useful, it's an easy tool for work, you don't need a longer training to learn how to use it, very intuitive and user friendly
Excellent Experience
What do you like best about the product?
UJET has been the back bone to how our company runs. The service is fast and efficient it makes my everyday job manageable. 10 out of 10 would recommend.
What do you dislike about the product?
There isn't anything that isn't helpful to my everyday use.
What problems is the product solving and how is that benefiting you?
UJET makes my work manageable by keeping things simple and easy access to my tools.
Ujet is easy to use and user friendly.
What do you like best about the product?
The most helpful part is the chat shortcut and how easy to search for them.
What do you dislike about the product?
The continous chat sound notification even when you already answered the chat that came in
What problems is the product solving and how is that benefiting you?
Ujet is one of our main tools at work, it helps us communicate better with our clients and see how previous interactions that we had with them.
Recommendations to others considering the product:
It is easy to use, so do not get overwhelmed. Utilize chat shortcut is f you were to use it for live chats
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