Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Ujet is the way 100%
What do you like best about the product?
that it doesnt shut down after a few minutes of being left alone.
What do you dislike about the product?
i love everything about Ujet.
Ujet is the thing that does the things to be done.
Ujet is the thing that does the things to be done.
What problems is the product solving and how is that benefiting you?
No problems at all.
- Leave a Comment |
- Mark review as helpful
Great tool
What do you like best about the product?
What I like the most is the ease of getting around
What do you dislike about the product?
What I do not like about Ujet is that it's slow sometimes.
What problems is the product solving and how is that benefiting you?
Ujet helps with getting in touch with clients.
Does the job...and does it well !
What do you like best about the product?
I like that it integrates natively with the platform we use, which makes it a breeze running it accross our whole Customer Support operation. It's a daily workhorse, reliable and effective in managing interactions with clients.
Real time reporting and monitoring is also a must-have on our side...and it's there, always.
Real time reporting and monitoring is also a must-have on our side...and it's there, always.
What do you dislike about the product?
Not really much to say on this I'm afraid, my experience is mostly positive, being easy to implement and use.
What problems is the product solving and how is that benefiting you?
It handles a massive amount of daily interactions without us having to worry about how to manage them, it is just there reliably and along the way providing data for voice and chat channels real time.
Good tools for business
What do you like best about the product?
Easy and friendly to use specifically for first time users
What do you dislike about the product?
Sometimes, message don't send. When trying to enter a text, It disappers and you will need to reopen another window as substitute
What problems is the product solving and how is that benefiting you?
Smooth Communication
Excelente conexión
What do you like best about the product?
Me gusta mucho los status, me gusta que se puede conectar con kustomer, me gusta su facilidad
What do you dislike about the product?
que el cuadrito no es expandible entonces tengo que acercarme mucho a la pantalla
What problems is the product solving and how is that benefiting you?
no deja expandir la conversación y no me deja abrir las imagenes si no que las descarga y por la empresa no me deja ver los archivos descargados
Ujet: A user's point of view
What do you like best about the product?
I like that it is simple and user friendly GUI. Easy to navigate and zero to less learning curve needed.
What do you dislike about the product?
What I least like about Ujet is that previously it was a bit colorful when changing auxes, however, since it was updated to color white interface. Only the button itself is changing its color everytime I change auxes. Actually this is ideal as it looks delightful to the eyes of the user who wants a clean and organized interface.
What problems is the product solving and how is that benefiting you?
Communications. It is very easy to have a conference call for upto three parties on the line. Call transfers made eay as well. Also, when trying to make a phone call you will be ask fisrt if the new call is assosciated with the existing ticket or not.
The mix of all the necessary items for an agent
What do you like best about the product?
Everything that you need for your work is on one tab, I can manage all the other stuff in another tab which makes my production easier. It helps me keep track of the messages and the time for the customer waiting time and experience. It lets me see my ratings and it is my main work tool.
What do you dislike about the product?
Sometimes it can have some minor glitches, but is not that common, once in a while
What problems is the product solving and how is that benefiting you?
Having the chats and the calls on the same page
UJET Experience
What do you like best about the product?
What I like the most about UJET is the quick response the provide when it comes to customer service, also the excelent service they provided interactions after interaction.
What do you dislike about the product?
So far, could be the limited user intrface, I know it is a real serious company but it needs to expand its sources to regular customer, meaning non-business accounts.
What problems is the product solving and how is that benefiting you?
Troubleshooting when it comes to engineering, software and other tools.
Great experience on each use!
What do you like best about the product?
Increased productivity: Automation, agent assist, and performance management tools boost agent productivity and efficiency.
What do you dislike about the product?
Limited availability in some regions: UJET is not yet available in all regions. This could be a concern for businesses with global operations.
What problems is the product solving and how is that benefiting you?
Streamline the application process: UJET's chat capabilities can be used to pre-screen candidates and answer common questions, saving you time and resources.
The easiest software to learn
What do you like best about the product?
UJET is a customer experience platform that I like for its omnichannel approach, which allows integrating different communication channels in one place. Its advantages include an easy-to-use interface, ability to personalize the customer experience and analytics tools to improve service. In addition, its flexibility and scalability are strengths that stand out in the customer service arena.
What do you dislike about the product?
Some users may find that UJET's pricing structure or the limitations of specific functions are aspects that could be improved. As with any platform, there may be certain aspects that some users may find less favorable depending on their specific needs or expectations.
What problems is the product solving and how is that benefiting you?
UJET allows me to streamline and improve customer service by providing multiple communication channels. It solves problems related to fragmentation of customer interactions across different platforms, improving the overall customer experience. In my case, it benefits me by providing a consolidated and efficient system to manage queries seamlessly across multiple channels, enabling smoother interactions and better support.
showing 71 - 80