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UJET is awesome. Utilizing to service client(s) has been both simple and efficient.
What do you like best about the product?
UJET is very easy to use. The features are plain and simple and allows you to service effectively. The color coding for different statuses is greatly appreciated and provides clear status notification. One of the best workstation tools I've used thus far!
What do you dislike about the product?
Chat time outs, even when responding to customers/clients. Perhaps a countdown timer to let either non-responding party notification of possible time-out.
What problems is the product solving and how is that benefiting you?
Faster service using shortcut keys. Quick start-up and easy to navigate, reduces sign in time. Easy to request documents and pictures from needed parties, resolving tickets quickly and efficiently.
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The best tool for communications.
What do you like best about the product?
UJET it's a very easy and accessible tool to use.
What do you dislike about the product?
Just a few times it got frozen but it was just one in a million times.
What problems is the product solving and how is that benefiting you?
Helping customer who needs assistance when trying to resolve their issues and they need a hand.
It is very easy to use. You can find your way around it. Very resourceful too.
What do you like best about the product?
Image attachments and The Ujet chat tips
What do you dislike about the product?
Logs you out after a while of using it..
What problems is the product solving and how is that benefiting you?
Customer issues. The benefits make chat flow easy. For example adding attachments
Recommendations to others considering the product:
Very Easy tool. Definitely recommend
UJET IS AGENT FRIENDLY !
What do you like best about the product?
I really like this platform because it is agent friendly, if you're familiar with social networks you can catch up the features so quick. It literally gives you all the clues for you to improve day by day with every single chat you get !
What do you dislike about the product?
The sound sometimes is annoying, I sometimes mute the sound.
I'd like the app to correct my spelling or grammar, that's help me to improve my skills as an agent
I'd like the app to correct my spelling or grammar, that's help me to improve my skills as an agent
What problems is the product solving and how is that benefiting you?
I have all the customer's information I need to start solving the issue or explaining any doubt
Easy to use and very complete
What do you like best about the product?
I like how easy is to make outbound calls and add third parties
What do you dislike about the product?
I have had some issues with it that I dont remember
What problems is the product solving and how is that benefiting you?
Adding thirs parties is the best option to solve issues faster
Recommendations to others considering the product:
N/A
Easy and accessible platform and Clear features
What do you like best about the product?
Easy accessibility and clear readable font. No over-exaggerated pictures or fonts to distract you from the usability of the site.
What do you dislike about the product?
I have no dislikes regarding the platform above.
What problems is the product solving and how is that benefiting you?
It has made the work experience easier to solve customer issues. I have access to all the needed information in one platform. I don't have to navigate to multiple sites or places to get the necessary information from the customer.
Excellent experience- I am a current user of this product and highly recommend using it.
What do you like best about the product?
The best attribute about the product is its brilliant reliability, uninterrupted and smooth flow of communication whether it is call or chat and its ease of use. Some of the most useful features are its timer feature which maintains a record of the chat or call duration and its notification feature which provides regular updates and insights about the chat as well as sends sound alerts when a chat is received.
What do you dislike about the product?
Handling multiple chats can get trickier.
What problems is the product solving and how is that benefiting you?
I have been dealing with customer service chats and have been able to solve consumer issues with ujet with its smooth communication ability.
Recommendations to others considering the product:
It is a wonderful and easy product to use and I recommend it to beginners as well. It fosters fast and effective communication.
Excellent app
What do you like best about the product?
clean and is super friendly with the user, is fast and reliable. i worked with similiar apps but since i start using Ujet never had to go back. it have many futures super usefull for the job, you can leave notes so other users can see them, it records your call, you can you use this function to improve yourself, also it give the opportunity to supervisors to always look the progress by reviewing all the info Ujet have to offer.
What do you dislike about the product?
the only bad thing i could find is that you cant use to many resources of your desktop because it tend to slower the overall performance. there are a couple of areas i have not try yet, like the auto dial, but i think it could be some what problematic, can cause some errors if is not properly set, and like i said probebly Ujet demand a lot of your data, so try not use to many apps or have to many windows open using data or you will have some issues.
What problems is the product solving and how is that benefiting you?
Ujet aloud me to work from home and be in touch with my customers. this make everything easier and i can provide my service in a reliable way. Ujer let me keep on working, and let me help my customer no matter where i am, customer service depends on many factor being the quiality of the calls the main one, so this is a fantastic way to be in touch with them.
Recommendations to others considering the product:
Very reliable app to work with, user friendly, you will love it once you start using it, give it a try.
It is really useful and efficient. It has a lot of benefits for agents.
What do you like best about the product?
The suitability for the users to be able to work.
What do you dislike about the product?
Sometimes the sevice comes down in a call.
What problems is the product solving and how is that benefiting you?
Technical issues, we are able to help our customers showing them empathy
Great experience using this app
What do you like best about the product?
This app Is very reliable and friendly software, it helps our business to function well and deliver the process competently. As an agent, I can freely look and navigate it with ease. No complicated measures whatsoever. When you delve deeper into the platform, you’ll see some innovative features that no other chat solutions have, such as customer routing. The platform can automatically direct users with simple questions to less experienced agents, to free up experienced agents for more complex issues. This helps you make the most of your team and more effectively help your visitors. The platform includes an easy-to-follow wizard to get your live chat service set up right away. The platform is also simple to set up and easy to customize. A simple user interface editor makes it easy to create your own look and feel without programming.
Plus, real-time metrics and live visitor monitoring show you who’s interacting with your site and present you with opportunities to proactively initiate chats if needed. Other features like routing, queuing, surveys, and the ability to email transcripts.
Plus, real-time metrics and live visitor monitoring show you who’s interacting with your site and present you with opportunities to proactively initiate chats if needed. Other features like routing, queuing, surveys, and the ability to email transcripts.
What do you dislike about the product?
Sometimes it has these downtime moments that require me to refresh the system.
What problems is the product solving and how is that benefiting you?
The problem is that how would this assist us with customer interaction. UJET helps us with this software to maximize the industry's service. This very beneficial especially to a line of business that supports chat/email and call interaction.
Recommendations to others considering the product:
I advise you to take a look for a moment and check out this application.
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