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Very good tool for customer support agents!
What do you like best about the product?
Best will be the interface, very colourful and not dull.
What do you dislike about the product?
The way to logout is too time consuming.
What problems is the product solving and how is that benefiting you?
I realized that using Ujet is much easier tahn using other soft phone clients.
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Smooth.
What do you like best about the product?
It's a smooth experience. Extremely user friendly and free flowing. Anyone can easily get used to it from day 1 like I did.
What do you dislike about the product?
Everything is good, nothing yet that i dislike.
What problems is the product solving and how is that benefiting you?
Using ujet for customer service chat. It's very easy to use, brings all the info together for quick access.
Recommendations to others considering the product:
It's very user friendly and helpful to agents. Even for entry level agents.
UJET is best for customer support
What do you like best about the product?
UJET is user friendly and is easy to access the aux.
What do you dislike about the product?
I never felt like that till now. I am good as of now.
What problems is the product solving and how is that benefiting you?
Benefits for resolving the customers through live chats.
Recommendations to others considering the product:
Strongly recommend.
no access to view my agents calls, after 2 weeks .
What do you like best about the product?
The way we can listen to our agent's calls and chats in real-time is really great.. .. . . . . . . . . . . . . .
What do you dislike about the product?
Nothing about the system is perfect, also how it has all the short cuts to there calla and chat a lot faster and without breaking there head on what to put on there chats. . . . . . . . . . . . . . . . . . . . . . . . . .
What problems is the product solving and how is that benefiting you?
Review my agents calls in real-time to provide coaching, this help to improve there metrics at the moment, have better customer experience . . . . . . . . . . . . . . . .
Its accessible and easy to use
What do you like best about the product?
The Ujet shortcuts are very usefull and easy to use
What do you dislike about the product?
Hope there will be options to attach pics for chats
What problems is the product solving and how is that benefiting you?
We use ujet mostly for chatting with customers
UJET is very user friendly, convenient and has a nice look!
What do you like best about the product?
Very easy to use and simple. No training needed.
What do you dislike about the product?
Chat timeouts without warning. Some spelling errors in the shortcuts.
What problems is the product solving and how is that benefiting you?
Easy to transfer and the shortcuts are really helpful.
Best Option For Customer service remote desktop
What do you like best about the product?
the home page and google extension for passwords Okta, the variety in the apps than can hold, the service tech team always handy and optimization available compatible with chrome make it easy to use for new generation starting on the customer service, i really liked the knowledge base and the way the chats and new messages arrive or when there are new updates
What do you dislike about the product?
I don't have full visibility on the queue this only affects my organization, for example at the moment of following the queue on emails support, I needed to go back to settings and then select views to confirm the amount of email on queue,m but I was unable to know who was working on it even using a VPN, algo the way the recording is saved after a call is completed, does not gives a very good user interface, since the time is now displayed correctly, will need to be updated to make it more friendly used,
I also noticed that when a ticket is updated the header never changes, it would be really useful to have the name of the person working on it and also the status for the email follow up, also if possible to aff an option apart for the follow up in case they are multip[le emails sent by the same person so they can be merged on a single resolution.
I also noticed that when a ticket is updated the header never changes, it would be really useful to have the name of the person working on it and also the status for the email follow up, also if possible to aff an option apart for the follow up in case they are multip[le emails sent by the same person so they can be merged on a single resolution.
What problems is the product solving and how is that benefiting you?
the availability to handle multiple and different platforms with a base format. providing support on chat, calls, and emails for multiple customer service platforms. and customer-oriented resolution, base on service orders.
Recommendations to others considering the product:
the adaptable platforms that can be used make this very easy to use for new adapting technologies
Ujet is one of the best tools to take calls, very friendly and also amazing quality.
What do you like best about the product?
I am an agent working from home and this is a good tool to do my job, because I take calls every day with Ujet and I really like to do my job using Ujet, also good tool because if I need to send an email I can send emails with Ujet, also chats, chats have good quality and for calls is a very good tool. At this time I have no complaints about Ujet and my company is satisfied with service provided with Ujet.
What do you dislike about the product?
In general, I have no complaints about Ujet, I think everyhing is amazing.
What problems is the product solving and how is that benefiting you?
I am an agent working from home and this is a good tool to do my job, because I take calls every day with Ujet and I really like to do my job using Ujet, also good tool because if I need to send an email I can send emails with Ujet, also chats, chats have good quality and for calls is a very good tool. At this time I have no complaints about Ujet and my company is satisfied with service provided with Ujet.
Recommendations to others considering the product:
Everything is fine with Ujet, I use it every day in my work and is amazing for my work. Also this is a good tool to take calls in my call center experience this Ujet is the best tools for call centers, because on the same tool we have calls and chats in order to help our customer. Also I worked with other tools like Ujet but I have to say Ujet is the best with a friendly environment and also good performance also in low performance computer.
It is a quick and efficient program to use, it gets the job done. And works for almost everything.
What do you like best about the product?
The speed it has to get the job done. Its the best. It helps out to get my job done on a daily basis. I love the different kinds of options it has to do different types of jobs and to get the things done. It works for the whole day and you can leave it open to check how much time you have in each station, for example, I get half an hour lunch and with the clock that it has included I can check that I don't pass that time of a meal, also for my 10 minutes breaks. Also if I get disconnected from my other programs ujet keeps on running so I make sure I'm getting the right hours and that I'm not overworking or working less than I have to It is the best program for work it is the best.
What do you dislike about the product?
It starts quickly but sometimes very rarely it crashes.
What problems is the product solving and how is that benefiting you?
It helps out with the calls and chats that I get in my job. It helps me out when I need to get a call or make one out also in my job for my chats and to get a way of organizing my times for example that it has an email option also a chat option and a meal also a break option it is really useful for the daily job that we have in our company I have not seen another program that works best for work like ujet does.
Recommendations to others considering the product:
It is an easy tool to use just learn your tool.
excellent tool and work
What do you like best about the product?
I really like the interaction you have with the client.
What do you dislike about the product?
sometimes it takes a little time to load the information.
What problems is the product solving and how is that benefiting you?
Help people who do not understand some tools, solve many doubts and especially not waste their time
Recommendations to others considering the product:
It is a very good platform to keep track of users and create a system where you can review and implement news.
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