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UJET

UJET | 1

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External reviews

1,078 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Supermarkets

UJET for a company

  • May 21, 2020
  • Review provided by G2

What do you like best about the product?
What I like best about UJET is there is no lag time it loads really fast it's also easy to log in and out of it.
What do you dislike about the product?
I don't have any dislikes it works pretty good
What problems is the product solving and how is that benefiting you?
Answering guest calls can be solved n UJET, I see how fast you can take the call and solve their problems

    Dominique B.

UJET is a Wonderful Tool!

  • May 21, 2020
  • Review provided by G2

What do you like best about the product?
The stability and ease of the UJET platform to communicate with our customers.
What do you dislike about the product?
Now that updates have been rolling out for our company, I don't find myself having anything negative to say about UJET. They are a great platform.
What problems is the product solving and how is that benefiting you?
I'm able to connect directly via phone and chat with our customers and it is fast and flawless. We are solving their issues without any additional headaches. Because it is built into our system, it makes it such a seamless way to perform.
Recommendations to others considering the product:
If you need something that works for agents who are tech-savvy and agents who are far from good with computers, UJET is the one you want to use.

    Marina Raquel L.

Excellent!

  • May 21, 2020
  • Review provided by G2

What do you like best about the product?
I like that UJET is a good plataform to be able to give a good service to our clients. I really like it because it is fast, give us the option to have more information from the client.
What do you dislike about the product?
Sometimes it generates a code that we cannot manage.
What problems is the product solving and how is that benefiting you?
I work as customer service, I get the option to chat with our customers and also I've worked with it via chat and via call. I really love the option that UJET give to us.
Recommendations to others considering the product:
UJET is a very easy platform which you can give a perfect customer service to your customers.

    Cherie S.

Working while using UJet

  • May 21, 2020
  • Review provided by G2

What do you like best about the product?
This is my first time servicing a client using chat as a means to communicate with the customer, and I love it. I love talking on the phone as well with a customer. Chat to me is a novelty item and cool.

The system is well thought out and I love the fact that you can keep up with your statistics as you work and how well you did overall throughout your shift compared to your team. Please do not change that.

I also love the chat shortcuts and that you can implement some of them by putting a forward slash in front of the shortcut keyword. I have not used that yet but am looking forward to my next shift in hopes to make use of the feature. This would be another thing that would be sad if you took it out.

I would like to see other features UJet has to offer.
What do you dislike about the product?
The varying times that it takes for a chat to time out but everyone has figured out how to work around that.

It would be nice to see an overall statistic of the week/month. It would be sad to see that go.

That I have not used the chat shortcut feature yet. I am looking forward to my next shift in hopes to being able to use the feature.
What problems is the product solving and how is that benefiting you?
I would be their guinea pig no problem. I like to troubleshoot things. Be patient when things go wrong, because they get fixed pretty quickly.
Recommendations to others considering the product:
UJet is also integrated with OKTA and both integrations work amazingly well together. This Is a very easy to use, informational giving software. I would implement UJet in my organization when it gets bigger. I am also going to suggest it to other companies who are looking for or wanting to replace their current phone application to use UJet. It is very straight forward in use by the Customer Service Agent. You cannot go wrong in picking UJet as your companies phone tool app.

    Lyndsay M.

Great Work Tool

  • May 21, 2020
  • Review verified by G2

What do you like best about the product?
The ease of use and the ability to use the prompts during interactions to save time.
What do you dislike about the product?
Only when the system gets stuck but a quick reboot resolves the issue.
What problems is the product solving and how is that benefiting you?
saves lots of time, linking correspondence.
Recommendations to others considering the product:
keep up good work

    Andres A.

Very functional tool

  • May 21, 2020
  • Review provided by G2

What do you like best about the product?
Adaptability ad ease of use, as well as shortcuts we can set up, its a tool that allows you to be very adaptative to any work environment and permits a high-quality interaction, the great ease of integration with the others tools used for support makes it a really good tool since everything I type on chat is visible on the CRM, every interaction by voice is recorded and every email is also stored as part of the database we use.
What do you dislike about the product?
Sometimes it seems too simple, and it's difficult to find some settings, some options or choices should be shown to configure the tool exactly to the needs and requirements of every individual organization or team, while more visible the options and customizations for the agent more likely will we use them and more productive we can be, the idea would be a balance between simplicity and settings accessibility.
What problems is the product solving and how is that benefiting you?
I'm solving customer issues mainly, the benefits are the ease and speed that I can achieve while working with UJET, which allows me to provide a better support to the customers and be more attentive to the details of my work instead of struggling with my tools.
Recommendations to others considering the product:
It's a great tool for customized use, I strongly recommend it, the quality is high ant the friendliness is awesome, I would use it for any campaign since it can nicely adapt to chat, voice and email, its a good tool for every interaction.

    Juan G.

Ujet quality

  • May 21, 2020
  • Review provided by G2

What do you like best about the product?
It's very adaptative and flexible, it has several tools to contact the customer and retrieve information quickly and precisely. And the quality of the calls is terrific! It also has pretty much easy access and quick responses, it's versatility allows us to help our customers quickly and efficiently. I also like a lot how easy and intuitive it is when it comes to usage. Even if you don't know exactly how to do something you're always able to figure it out because the tools listed in the platform are definitely clear and concise, it's pretty hard to get lost in the app.
What do you dislike about the product?
I don't like that basically we can't decide when to take a call or not. It'd be great if we had a chance as well of customizing how the software looks. It can result in more comfortable for some of us to switch some color palettes because it has a relaxing effect in our eyes, or that's how I personally see it.
What problems is the product solving and how is that benefiting you?
We've been contacting with customers since the beginning of our jobs. We can work with Ujet in our own customer support platform and simultaneously reviewing for information. It is very flexible and lets us go ahead with our cases appropriately. I also wanted to say that we've been getting every single kind of contact we can imagine here on the platform. And I wouldn't make any different choices when it comes to a live contacting platform for customers.
Recommendations to others considering the product:
Be very intuitive and open to what the software has to offer. It is really intuitive and I'm pretty sure it can be learned quickly.

    Outsourcing/Offshoring

Very easy to use

  • May 21, 2020
  • Review provided by G2

What do you like best about the product?
All auxes are good and understandable, I highly recommend to all professionals.
What do you dislike about the product?
As per my experience I got nothing to dislike here.
What problems is the product solving and how is that benefiting you?
within a second you can change your aux and nice platform also consume your less data
Recommendations to others considering the product:
Go for this platform.

    Consumer Services

Ujet is easy to use, well organized and gets the job done!

  • May 21, 2020
  • Review provided by G2

What do you like best about the product?
Youi don't have to guess where everything is. It's simple.
What do you dislike about the product?
The alert sound could be a better tune, but other than that, it's okay.
What problems is the product solving and how is that benefiting you?
getting straight to the customer's point, resolve and end.

    Computer & Network Security

Great!! THIS IS A GREAT WORK.

  • May 21, 2020
  • Review verified by G2

What do you like best about the product?
THE LOGIN SYSTEM IS GREAT WORK OPPURTUNITY
What do you dislike about the product?
THE AUTO LOGOUT IS A BAD EXPERINCE, PLEASE SOLVE
What problems is the product solving and how is that benefiting you?
WORKING EXPERINCE IS GREAT. TIME MANAGMENT IS GOOD.

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