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The best option to work with
What do you like best about the product?
Using Ujet with customer service applications and software makes Ujet the most important option in the customer service field, also it's a friendly software for the end-user, at the same time, it help to track and keep the records of any interaction with the customer giving realtime results to analyze and finds opportunity areas to improve.
What do you dislike about the product?
the Tool is easy to handle and really helpful, I haven't found any option or problem that makes me dislike the software, its easy to work with.
What problems is the product solving and how is that benefiting you?
Working in the customer service industry, been in contact with customers and other coworkers with Ujet, she the information needed and the solution requested by the customers, giving more than one way yo be en contact with them, track information of previous interactions with the same customer or coworker, giving the benefits of being always updated of the interactions and give the benefits to our customers that we can be contacting us or been contacted in realtime.
Recommendations to others considering the product:
It's a great tool to be en touch with our customers, works smoothly and it's a tool that you must need in your company, your workers and customers will be grateful for been in touch in realtime with no glitch or connection errors, giving several ways to be in touch, with great tech support and tons of tips and knowledge to improve your experience with all the apps that you may need.
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It is a very good tool, great help for customer service with shortcuts that make work easier,
What do you like best about the product?
The statistics it shows are a motivating factor where the employee can see their performance, it is a realy good aplication to work at home.
What do you dislike about the product?
Lately it has had some failures with the server which is a bit annoying but they are problems that are solved soon.
What problems is the product solving and how is that benefiting you?
Customer service by means of messages or calls, accesses to answer as quickly as possible and encourages good communication with other people.
Recommendations to others considering the product:
It is a good working tool, it is very completeand greatly facilitates work, Another recommendation is the tools it has and how accessible they are, it is a program that provides an ease to understand how it works. The strategies you use to answer quickly are the little things that make the difference with other programs and other applications of the same type. Another key point within ujet is that you can also make live calls which is of great advantage and comfort, without a doubt this program is very complete and seeks to provide an improvement day by day so that users have greater comfort with their work in these times of work at home, as well as in offices or places where the person uses the program to carry out various activities.
Ujet is a very good working tool, I would really recommend it to anyone who has the need to use an application of this type.
Lastly, it is important to mention that their provision 24 hours a day is another great advantage because companies manage to accommodate their working hours in the way that they believe necessary without problems in the use of work tools, as in this case the program ujet.
Ujet is a very good working tool, I would really recommend it to anyone who has the need to use an application of this type.
Lastly, it is important to mention that their provision 24 hours a day is another great advantage because companies manage to accommodate their working hours in the way that they believe necessary without problems in the use of work tools, as in this case the program ujet.
UJET review.
What do you like best about the product?
Very easy to use, nothing rare happening for the moment, very recommendable.
What do you dislike about the product?
Sometimes it went down so it may be stressful, out of that everythings nice.
What problems is the product solving and how is that benefiting you?
Instacart care, all new and I think is the best of the chat/call apps.
My score for UJet
What do you like best about the product?
I work with a chat of quick response for my assistance.
What do you dislike about the product?
The filling in of the tickets with the selection options.
What problems is the product solving and how is that benefiting you?
Resolution assistance and keep information
Great tool for companies
What do you like best about the product?
Allows oyu to control and optimize processes for any company. Great for multi tasking as well.
What do you dislike about the product?
Not much to dislike, sometimes a bit unstable but nothing a good IT team can't handle.
What problems is the product solving and how is that benefiting you?
Customer problems, you can definetly use all the tools available to solve different probems at the same time.
very helpful tool when it comes to give customer service, user friendly platform
What do you like best about the product?
it gives me updated statistics about my chats, I can open it in another tool that I work with
What do you dislike about the product?
sometimes it kicks you out without noticing
What problems is the product solving and how is that benefiting you?
we give customer service, and people can send us screenshots or videos so we can have more information about the issues they are going thru, we can request for validation as well and that it's awesome for security purposes
Recommendations to others considering the product:
I would recommend integrating this software to your next projects, super easy and friendly to use
Ujet the flexible, easy, teachable telecommunication option for businesses working from home.
What do you like best about the product?
The best thing is I can switch back and forth to phone or chat service along with having the option to choose from many status options. If I need a break I can select the break option. If I need to continue wrapping up my last call or chat, I have that option as well to stay in wrap up status which gives me extra time without showing unavailabe. Another great thing about Ujet is the fast upload. Once I login, instantly I have a call or chat waiting and I can get right to work, with no hesistation. also I love the bright colors for each status.
What do you dislike about the product?
Recenlty Ujet has had some technical issues. I have been on a call and it has dropped or the customer has been unabel to hear me clearly. But not often, I have only experienced this once. So far that is the only downside to Ujet, I have not experienced any other negative aspects of Ujet. There is a one other downside and that is the stats that are provided in Ujet about each call. How accurate is the information? I do not knowif this a Ujet question or a company question. Howver, the information can be useful to determine your stats and try and improve phone and chat disputing times with customers.
What problems is the product solving and how is that benefiting you?
I use Ujet to communicate with customers, through phone and chat, transfer/esclate calls/chat to another department as well as the ability to add a call to another person. As a customer service rep sometimes I have to speak with a customer and call the shopper for an order; a benefit is the advantage of that option. Sometimes an order has to be cancelled or modified and with ability to reach out to a shopper, store retailer or another team member while I have the cusotmer on the line is excellent! Another benfit is the option to hang-up and call the customer right back without wondering what their number is. Ujet automatically provide a call abck number for me from their system. Ujet has made my work easier while using phone and chat features. I am abel to place caller on hold or mute, which is another benefit. The hold button provides sound so the caller will be able to detect that they are still on hold and not that someone has hung up on them.
Recommendations to others considering the product:
Ujet is an easy fiendly software and not hard to use or learn. After one to two days of using Ujet, I felt like a pro. I like in Ujet that you can see notifications on your device if you are not on the screen. You can also hear a notification is you are not on the screen. Working from home I am able to multi-task with checking emails, paying bills, all while working with Ujet, because I can detect from the notifications when I have a call or chat from a customer come in. The alerts are seena nd heard loud enough through my headset; which is great. As a first time user of Ujet and working from home, Ujet is once again user friendly and teachable to the avergae perosn who may not be familiar with telecommunication services.
Very Easy to Use
What do you like best about the product?
It' simple sleek interface. Makes it super easy to use and get comfortable with.
What do you dislike about the product?
The separate login for phone and chat is a little confusing.
What problems is the product solving and how is that benefiting you?
I mainly use the chat widget and take incoming customer support chats.
Recommendations to others considering the product:
I'm extremely grateful to jump on board with a company that is using this software. It is so easy to learn and navigate.
Ujet is working perfectly we need more on login hours and performance
What do you like best about the product?
Speed and easy to use feature and can work well when have more on the profile of the user
What do you dislike about the product?
nothing as of now every thing is going good
What problems is the product solving and how is that benefiting you?
handling customer issues and solving there problem one on one
Recommendations to others considering the product:
Only improvement is to fix bug of random closer
UJET for a company
What do you like best about the product?
What I like best about UJET is there is no lag time it loads really fast it's also easy to log in and out of it.
What do you dislike about the product?
I don't have any dislikes it works pretty good
What problems is the product solving and how is that benefiting you?
Answering guest calls can be solved n UJET, I see how fast you can take the call and solve their problems
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