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Is the best tool to get in contact with the customers
What do you like best about the product?
The best program to get in touch with any customer!
What do you dislike about the product?
Sometimes it fails while trying to change the aux
What problems is the product solving and how is that benefiting you?
it's easy to communicate with any customer
Recommendations to others considering the product:
No recommendations
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I use Ujet to communicate to shoppers through a chat based work.
What do you like best about the product?
Ujet is very easy to use and works fairly efficient. Being organized is key in my line of work and Ujet makes that very easy. Ujet has many tabs that keep all the shoppers or customers information clear and very easily accessible. What i love about Ujet is that you are able to call and chat customers. Shoppers profile information can also be easily updated through Ujet along with chatting with them at the same time. Chats pop up very quickly and load quickly too.
What do you dislike about the product?
Sometimes Ujet has connectivity issues, which makes it a bit hard to assist customers. Chatting with shoppers/ customers is at the top of my priorities. Some conversations that i have with shoppers, are easily discussed, however, chats time out very fast if there is no communication between agents and the customer. In like 5 minutes. Sometimes this is difficult when we are helping more than one shopper at a time and we are also looking into information, to only come back and find that the chat has ended and the customer has left a poor review that we ended the chat on them. The call dropped policy is unfortunate. Many call drop issues affect out ratting which is upsetting.
What problems is the product solving and how is that benefiting you?
Ujet has allowed me to feel more comfortable in speaking to customers and shoppers. It has allowed me to be more organized and time efficient. Being time efficient is very crustial in my line of work. Time is money for these shoppers, and allowing me to respond to them in a quick timely manner is very important. Not only is Ujet important to shoppers but it also allows agents like my self to be able to assist shoppers in a clear minded and stress free head space. Ujet also allows agents to go back to tickets that have been previously solved which makes it easier for us to assist shoppers with re-occurring issues.
Ujet has given me a job that I can do from home right now and it works well for me.
What do you like best about the product?
I like that it is organized and if I need to pull up a previous ticket it is easy to access
What do you dislike about the product?
I really wish that it would run smooth for the phone calls a lot more, the chats are fine, I find myself wanting to use my phone instead of the UJET phone sometimes.
What problems is the product solving and how is that benefiting you?
I can help the customers feel better about there experience with us, and give them solutions to problems.
Recommendations to others considering the product:
Make sure You train the people getting on with the company everything about UJET, there is so much wonderful things that it offers.
Great experience with UJET
What do you like best about the product?
It's user friendly and easy to use. I love it. You can switch to aux easily without needing to remember codes, unlike with other software. I am happy that my company chooses this, unlike with my previous one.
What do you dislike about the product?
It switches to some aux without informing us. It is better to have at least a ding sound when it is switching so we will be notified. I also want to have mo shortcuts on this, for example in typing messages. Code shortcuts are better to greet the customers and to end the customers. It will be nice if you will let the agent experience and put their own templates on the shortcuts. But the rest of it is okay.
What problems is the product solving and how is that benefiting you?
UJET is making my job easier. I can switch to break, lunch, meetings, and more without any problem or checking the code as you just have to hover the cursor to your preferred aux. It is also color-coded so you know which aux are you in. Easy to navigate and very satisfied with the service.
Recommendations to others considering the product:
It is better to use UJET as a software device as you don't need to click more code to change aux. The price is cheaper and everyone can easily be calibrated. I like it as this is color-coded, just hoping to have a better sound, but everything is okay and manageable. Your company will surely have a great experience with UJET, a 100% guarantee!
Very Useful and very friendly
What do you like best about the product?
The tool is very useful and provide a control for the agents also, had many functions to see the improvement of the agents, I am very glad to use it every day to verify the control of my agents. Additional the reports of every aux is very important to used to have the production report, also only typing the name of my agent I can see what they are doing in every moment, and also the option chat ongoing is very helpful to create audits of the call and looking if they are doing a good job, for my side I really like this option, also the option to see the calls ongoing to see if we have the option to take an agent to provide coaching, to see if the service level is available, to avoid asking in any time we need to provide a coaching
What do you dislike about the product?
So far I don't have any dislike for the tool, for me is very helpful. Maybe a good option to be more complete the tool is creating an option to filter o create a group this is very useful because in this case we as a supervisor, we can create a filter to select the names of our agent under our names and can verify the status and have more control about the aux they are using, this is going to be a very useful option.
What problems is the product solving and how is that benefiting you?
The Attendance report, also production report, this is to have the control of every agent and verify if this agent is taking calls/chats.
Recommendations to others considering the product:
Use this program is very useful, help full and complete, your organization is going to have a good improvement using this tool, you can have the control of every single agent and also you have the properly report seeing the productivity. Also, you have access to all necessary information like, service level, call /chat queuing. Additional is very easy to use and gives you the option to find what you need quickly, very friendly with all user, always is giving you the best option and you can find out the information only looking the menu on the top and done! You have all information locate there, ease practice and friendly.
Very useful tool
What do you like best about the product?
the alerts of new incoming messages makes it a reliable tool
What do you dislike about the product?
Sometimes the updates from Zendeks are delayed not on sync with Ujet
What problems is the product solving and how is that benefiting you?
Contacts from customer issues
UJET REVIEW
What do you like best about the product?
Since I'm a new hire in the Everise company. This is my first time that I used Ujet. I'm using chat in order to communicate with the customers. It's very friendly to used.
What do you dislike about the product?
I don't have dislike in using ujet because all the information are stated on the ujet.
What problems is the product solving and how is that benefiting you?
Just like what I've said this is a friendly application.
Recommendations to others considering the product:
I'm very lucky to used this application as a platform to communicate with the customers.
The most convenient, reliable, user friendly system I've used so far
What do you like best about the product?
I'm an IT for years now and been handled many systems and I can say that is the best system I have used. Specially on my work now it's very convenient, It's fast and easy to navigate.easy to use. I can check emails, send photos and other files like screenshot or diagrams. It can also read the jpeg formats and can send in an easy way. I have also noticed that it can read PDF files. You can navigate tabs with ease and can search inside the sub tab. knowledge base is very helpful to check information, diagrams. Logins is very is, just a few clicks then you're done. It can also remember your username and password so it's very convenient it saves me time to type for my credentials. Checking current cases and open cases have been very helpful for my everyday use. Switching the availability for my shift is very easy, I can switch to meal for one click, I can switch to break for just one click and also the search bar is very helpful and every searched opens a new tab so I'm not worried that my current tab will be removed, I also noticed that tabs can be remove and move with ease. attaching files is very easy as well, You gave the users all the options they needed and I personally liked it that's why I don't have any second thoughts recommending Ujet.
What do you dislike about the product?
So far I don't see any opportunities yet
What problems is the product solving and how is that benefiting you?
The wiring guide and email section is very convenient
Recommendations to others considering the product:
It's very convenient and reliable to use
How convenient the UJET is
What do you like best about the product?
I like the feature where it shows the timer of a specific punch so you will be aware
What do you dislike about the product?
SOmetimes, it´s very slow but it´s all good
What problems is the product solving and how is that benefiting you?
I´m using Ujet for my chat support work, and it´s very convenient to use especially how to connect to our customer
Recommendations to others considering the product:
It´s highly recommended especially from people who works from the call center industry.
its very easy to use and helps a lot to communicate with my coworkers
What do you like best about the product?
the tools, and the easy that it is to use.
What do you dislike about the product?
Nothing, every thing had been really good
What problems is the product solving and how is that benefiting you?
well I can use it for calls, chats and Emails
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