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Excelent
What do you like best about the product?
All the functions, all information centralized
great customer experience
great knowledge base
great customer experience
great knowledge base
What do you dislike about the product?
Reloading time to long, and loading
needs too much internet bandwidth
needs too much internet bandwidth
What problems is the product solving and how is that benefiting you?
Interact more with other people great suit for businnes
Recommendations to others considering the product:
It is a great tool for companies
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friendly use
What do you like best about the product?
I like the way it works it is easy and intuitive. I have used other systems and usually don't provide that much on help as it actually does. Is it really easy to work with. You can easily go from one to another page, it also gives you the option to have the preview of a lot of the information we have to provide the customer.
What do you dislike about the product?
I haven't find a lot of things that dislikes me so far. Despite the fact that sometimes the notifications keep ringing for longer than I need. I also don't like the colors it can me more customization to give you the chance to make it your way, with themes, or colors, something that makes you feel comfortable to be in your space of work.
What problems is the product solving and how is that benefiting you?
customer's issues and drivers issues
Recommendations to others considering the product:
Make it more friendly. I will suggest making that sound of the system and also the customizing more up to the user. Sometimes it is just not what the platform can provide but is also is with what the user can do to make it feel its own space work. It can be grate to integrate more option like text review or something if you have a grammatical mistake than can be affected and you can simple go ahead and correct any kind of error you might have.
Excellent Collaboration System
What do you like best about the product?
I love the integration of having Chat And Voice calls all integrated into one platform. Then, this amazing platform is integrated into the ticketing system where we open/close tickets for customers accounts. Also, the system functions as timekeeping for tracking users time so there is no need for a 3rd part time tracking solution. Ujet is honestly the one size fits all solution!
What do you dislike about the product?
Ujet seems to be very picky about the browser settings and the headset settings that is needed to work correctly. Once you get it correctly setup, it is good to go though. You must make sure to allow headset and allow microphone usage inside the browser. You must also verify that you are using a USB headset and not one that is of 3.5mm prong because they tend to give issues to users.
What problems is the product solving and how is that benefiting you?
Ujet is much better than the old Avaya software. Love that it implements chat into the spectrum now. Can listen to any call or look in on any chat in real time. This solves the problem of having all agents being required to have a landline to work from home. They are able to now use just their computer and headset to accomplish what they need to do without needing to have a home telephone put into the mix of it all.
Awesome System when having to deal with multiple things at one time at work.
What do you like best about the product?
Ujet has been very efficient when dealing with my work. I use it for chat and phone work during my workday. It's perfect for dealing with the customers and being able to multitask.
What do you dislike about the product?
I only have issues when Ujet goes down, which is not very often. I've been working with Ujet for Months and it has only went down once. The downtime was short-lived. Tech jumped on it and it was back up and working in no time.
What problems is the product solving and how is that benefiting you?
I use UJET for chat support mainly. I assist customers with any order issues that they have. I love how Ujet records every interaction and that recording is used for documentation purposes.
Ujet is a very useful tool for work. I use it to contact customer via phone and chat.
What do you like best about the product?
The best part of Ujet is the control for different situations presented. That way you have a great control of different schedules on a work environment.
What do you dislike about the product?
I haven't find anything bad about this tool. Everything about this tool has been very useful on my work environment.
What problems is the product solving and how is that benefiting you?
I am currently using UJET to contact customers via phone and/or chat.
Ujet Experience
What do you like best about the product?
It shows data of what I exactly needed to perform my job well. Data are accurate and complete. It is also easy to understand and easy to find. There are lots of options to select and available on the selections. It also shows us live activities and it directs us to the link of what the agent is working on and we can review it without them knowing that we are monitoring their activity. This is very important especially if you are working with the improvement of their performance. We can also see the queue real-time, our service level, and how many are logged in and currently being productive. CSAT is updated in real-time, the average handle time, and wait time.
What do you dislike about the product?
It conflicts with the status. As a manager user, our status also appears as unavailable and our workforce keeps on kicking us out. It also affects our aux usage reason why we are being forcibly kicked out once saw on unavailable status. Settings tab don't give us a lot of options. It doesn't give us a way to personalize the way it looks and how we want to look at it. It is not really a big deal but it is nice to see how we want to look at it.
What problems is the product solving and how is that benefiting you?
The data needed to get the customer's feedback. It is easier to get and collate.
Recommendations to others considering the product:
It's easy to use and very accessible inside and outside the remote desktop.
My Ujet experience has been amazing i use it for making calls chats emails at once i recommend it
What do you like best about the product?
being able to do everything in one platform calls chats emails
What do you dislike about the product?
the space given to type your response to the customer is too small
What problems is the product solving and how is that benefiting you?
customer issues you able to view customers response right after the chat
User Friendly
What do you like best about the product?
Most helpful is the ease of use. Login is simple and fairly quick.
What do you dislike about the product?
I have only had issues with the timer feature working sporadically.
What problems is the product solving and how is that benefiting you?
Customer support through chat. Ease of use and better customer contact.
Recommendations to others considering the product:
None
Easy to use
What do you like best about the product?
UJET is very easy to use and understand, and allows you to see your ratings as they come in
What do you dislike about the product?
It doesn't have features to attach pictures or documents
What problems is the product solving and how is that benefiting you?
It's helped to communicate effectively with customers and
An overall great experience with UJET
What do you like best about the product?
What I like best about UJET is its simplicity.
Its easy to get around and its almos self explanatory.
I really like the UX part of it, it gives me the impression that is very user friendly and makes me want to see it more.
I also like the fact that it emits a sound when a new chat is received
Its easy to get around and its almos self explanatory.
I really like the UX part of it, it gives me the impression that is very user friendly and makes me want to see it more.
I also like the fact that it emits a sound when a new chat is received
What do you dislike about the product?
What i really dislike about UJET is the color of the meal aux. Why is it brown? I guess this is to make people not hungry.
I would also like to see an improvement (or get training) as to how to modify my profile. I can't even add a picture. Maybe because i'm an agent working at a callcenter I dont have access to all of these priviledges but it would be really cool if we as agents could customize our own profiles.
Another thing I would like to see is a separate version when using phones and then using chats. Sometimes Voicecalls are received while only using the Chat option. Why does this happen? Perhaps it has to do with our internal deparments?
I would also like to customize the sounds UJET emits when receiving a new chat - and would like for the emails to emit sounds as well
I would also like to see an improvement (or get training) as to how to modify my profile. I can't even add a picture. Maybe because i'm an agent working at a callcenter I dont have access to all of these priviledges but it would be really cool if we as agents could customize our own profiles.
Another thing I would like to see is a separate version when using phones and then using chats. Sometimes Voicecalls are received while only using the Chat option. Why does this happen? Perhaps it has to do with our internal deparments?
I would also like to customize the sounds UJET emits when receiving a new chat - and would like for the emails to emit sounds as well
What problems is the product solving and how is that benefiting you?
I am currently providing customer sercvice at the Callcenter I'm working at. I have realized the simplicity of changing aux and recognizing them by colors.
Recommendations to others considering the product:
Jump to it. Good CRM
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