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Is a nice app to make calls to the cx also transfer callbacks receiving calls always clear
What do you like best about the product?
That always is clear the sound it doesn't takes to much time to get a call
What do you dislike about the product?
some time I got delay but is not to much everything is fine
What problems is the product solving and how is that benefiting you?
No issue at the moment benefits that I can make all the calls that I want
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First time to use Ujet. Great and Fascinating platform.
What do you like best about the product?
Easy to use. User friendly panel. Colorful application.
What do you dislike about the product?
The area where the agent puts their message, It needs widening, more space to work on for clear statements.
What problems is the product solving and how is that benefiting you?
Non so far. Benefits would be easy to navigate.
Recommendations to others considering the product:
A great application to use. Currently using the platform for work from home set up.
Easy to use and has great features for both call and chat
What do you like best about the product?
has great features and very easy to use.
What do you dislike about the product?
disconnection may occur sometimes when inactive.
What problems is the product solving and how is that benefiting you?
call and chat
Recommendations to others considering the product:
Very user friendly , everyone should try.
Awsome tool!
What do you like best about the product?
UJet is user friendly which helps me quickly and easily serve my clients
What do you dislike about the product?
I have not found anything that I do not like so far.
What problems is the product solving and how is that benefiting you?
Ujet is easy to navigate. I have found that often times customers call in multiple times with regards to the same issue. I can access any previous tickets related to that customer or their issue, see what the conversation was (if chat or email) and use that information to better assist them.
Recommendations to others considering the product:
I highly recommend the use of UJET to best serve clients and/or consumers of your business.
Ujet is very easy to use and you can do the job well using the platform.
What do you like best about the product?
The soft phone is self explanatory. Not complicated at all
What do you dislike about the product?
Everything is good and nothing to dislike using Ujet
What problems is the product solving and how is that benefiting you?
You can easily contact customer right away using Ujet like the physical phone. It also records the time. That's the best part.
Recommendations to others considering the product:
NA
UJET Review
What do you like best about the product?
The friendly user interface because its so simple to use.
What do you dislike about the product?
Sometimes status on UJET changes on its own.
What problems is the product solving and how is that benefiting you?
Im able to keep availabilty to assit consumers.
Recommendations to others considering the product:
Overall easy to use and self explanitory, greay service.
Ujet has been a great platform for me and my colegues to provide a fast costumer service 4 Shoppers
What do you like best about the product?
What i like most is the easy os Ujet, you dont requiere a big trainning for use it, It totally intuitive, practical, these is the frist time i ever used and have no issues giving suport to the costumer. Support agents could be able to aggregate Shopper information before connecting to the call through its CRM integration. This would help reduce resolution times because important Shopper information would be available before connecting calls, leveraging this data to create reports would uncover previously unseen trends. And with customized real-time reports from the UJET platform, managers would be able to react to support request variables with better solutions.With many support requests, customer issues, and agent interactions, Instacart had to create workforce management (WFM) strategies for efficient operations. It couldn’t find success by operating on a case-by-case basis, but by using data to help its customer support strategy.
What do you dislike about the product?
i would like to create more macros to personalize my own answers for costumer service
What problems is the product solving and how is that benefiting you?
i give costumer suport to instacart shopper like an agent. The benefits are several frist at all that you have some key information from the start like the costumers name wich lead you to be able to have a conversation 1-1, second you have a lot of macros for regular issues that save you tons of time while suporting, also it is a stable platform you can trust that wont lost connection.
UJET An Amazing Application
What do you like best about the product?
Features and the options for working are amazing for using Industry. Its having great features which we can use on daily basis. While using UJet is a great experience and its really a great software to use. I loved all the provided options and its like a great software to use as and quote easy while working on it. There are the options of login hours record capturing feature and its really very accurate and efficient. Have a great time using this software.
What do you dislike about the product?
Nothing is bad in it basically, there is nothing negative to tell about this software.
What problems is the product solving and how is that benefiting you?
We are using Ujet for solving Customers queries over the chat and call. While using UJet is a great experience and its really a great software to use. I loved all the provided options and its like a great software to use as and quote easy while working on it. There are the options of login hours record capturing feature and its really very accurate and efficient. Have a great time using this software.
Recommendations to others considering the product:
Features and the options for working are amazing for using Industry. While using UJet is a great experience and its really a great software to use. I loved all the provided options and its like a great software to use as and quote easy while working on it. There are the options of login hours record capturing feature and its really very accurate and efficient. Have a great time using this software.
I use Ujet to communicate with customers.
What do you like best about the product?
It is convenient and user friendly. We don't face the challenges.
What do you dislike about the product?
Sometimes it's take long time to respond.
What problems is the product solving and how is that benefiting you?
I use Ujet to communicate with customers, through phone and chat, transfer/esclate calls/chat to another department
Recommendations to others considering the product:
I use Ujet to communicate with customers, through phone and chat, transfer/esclate calls/chat to another department
Best application to track my working hours.
What do you like best about the product?
Different Aux codes there for categorize my spent time of whole day.
What do you dislike about the product?
Need high speed internet for make continuous connection with UJET.
What problems is the product solving and how is that benefiting you?
UJET works as a tracker for me and track my 9 hours of working. Where i have spent my 9 hours it is categorize by UJET and there is option for call, chat and email.
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