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Great Experience
What do you like best about the product?
Everything is perfect, You can eassily assist the caller
What do you dislike about the product?
Nothing, everything is perfect, friendly user
What problems is the product solving and how is that benefiting you?
Every calls and concerns of the callers
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It is very simple to use, not much training needed if you are a person who is aware of applications
What do you like best about the product?
The ability to see statistics for that day.
What do you dislike about the product?
You are able to see interaction in the que.
What problems is the product solving and how is that benefiting you?
You are able to prepare for interactions with a countdown, you are able to advise customers on waiting time when they are being transferred. Dialing out is very easy
My UJET review as a daily user for work
What do you like best about the product?
I like about UJET is we can use this to contact people from all over the world
What do you dislike about the product?
The bugs that we are experiencing. Sometimes my Auxes are different from the administrators causing me to be logged out by them.
What problems is the product solving and how is that benefiting you?
Is that I can reach out to multiple persons at the same time. We are using this to contact customers that has an important schedule or Information
Seamless and easy to use interface.
What do you like best about the product?
The system is easy to use and friendly and the stats chart help keep track of the performance for the day to main target.
What do you dislike about the product?
Some other features that would be great are still disabled like the CSAT stat, would be amazing to have other than that theres nothing to dislikeon it, maybe a theme personalisation touch would make it alot more apealing to the eye as a design.
What problems is the product solving and how is that benefiting you?
Penny Payment updates allow ease of having updates made for customer payments which is great.
UJET is a very user friendly experience
What do you like best about the product?
very easy to manage, easy reporting and great visuals on the dashboard for a broad spectrum of information.
What do you dislike about the product?
I dont have any major complaints, I would preffer if it showed all calls holding in a seperate "blocks" versus the big blue box that populates in the far right hand side of the dashboard only showing the longest holding call.
What problems is the product solving and how is that benefiting you?
being able to see how long an agent is in a specific status is very helpful, also being able to live monitor calls and take over when needed is very useful.
the best UJET!
What do you like best about the product?
Ujet is so accurate, fast and reliable. It helps us a lot.
What do you dislike about the product?
none, everything is good! no wonder Ujet is great.
What problems is the product solving and how is that benefiting you?
Taking calls and doing outbound calls.
Fantastic
What do you like best about the product?
Easy to navigate and use. Its easy to change auxes and love the color coding
What do you dislike about the product?
None so far. All I can say is I have a fantastic experience with UJET
What problems is the product solving and how is that benefiting you?
It was use for our auxes and the benefits that Im getting is that I dont have a hard time to use it. Easy to navigate
Amazing Software that can easily contact
What do you like best about the product?
Amazing Software that can easily contact the people who are working on this job and also it's very easy to used it.
What do you dislike about the product?
Regarding for the transfer call. It's not worth it regarding for the add contact because you need to used the transfer call just to make it sure that you know the process of the software of the UJET.
What problems is the product solving and how is that benefiting you?
Nothing
Looks promising
What do you like best about the product?
Is not too complicated to use and not too expensive as well as well we have incremented our productivity with the many features available.
What do you dislike about the product?
I don't have any downside as of the moment we need to give it more time.
What problems is the product solving and how is that benefiting you?
It's solving the problem of helping workforce department to see what the agents are doing during their shift as well helping us to talk with our customers while they are looking for a resolution to their problem.
MORDERN AND EFFEECTIVE
What do you like best about the product?
Ujet its a great, mordern and effective platform. I can get all my KPI's and reports in a easy and effective way. The customer support is extremly fast and is always following up in every request. We frequently use all their features and tools.
What do you dislike about the product?
I dont have any complains with their product
What problems is the product solving and how is that benefiting you?
I have had small issues with ujet and their support team has resolved them im a timely manner.
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