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UJET

UJET | 1

Reviews from AWS Marketplace

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External reviews

1,077 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Consumer Services

I'm happy with your services.

  • June 04, 2020
  • Review provided by G2

What do you like best about the product?
Its a great tool that the company has for us to do our work.
What do you dislike about the product?
Right now I'm having the issue that when I login the first time I have issues with the sound, I cannot hear properly the caller.
What problems is the product solving and how is that benefiting you?
It's a great tool for us to work due to we communicate with another callers.
Recommendations to others considering the product:
Its an amazing service for the people who works in a call center due to is easier to contact with our customers.

    Rosa H.

Ujet feedback

  • June 01, 2020
  • Review provided by G2

What do you like best about the product?
I used Ujet in my work. It is a really good tool that you could use to communicate with your customers via chat or call. It is a really friendly tool that you can use on your daily basis. What I also like is that you do not need a extended training in order for you to understand the tool. I do not have any complaints about Ujet at this moment.
What do you dislike about the product?
In some cases, it has downtime moments where you need to refresh the whole system to be able to log in again. Also, it will be really great if the chat option would tell us how long we have been in certain aux as in my case the only way to see it is when I open the Ujet calls which I don't really like. It makes me feel that at some point I will receive a call and won't be able to answer correctly. Besides that, I do not have any other complaints. As I mentioned before It is a really easy/friendly tool.
What problems is the product solving and how is that benefiting you?
Many customers problems within their accounts, Benefits, I think it is an easy tool to use either for chat or calls.
Recommendations to others considering the product:
If you think customer service is an important part of your business, Ujet will facilitate your agents' role as it's very easy to use with little to no training at all. If they are used to a different contact-center software they will be amazed about how easy it is to use it.

If you are looking for a reliable software that helps you to create useful reports that integrate beautifully with spreadsheet software you will love it.

    Antonio G.

Intuitive and user friendly.

  • May 30, 2020
  • Review provided by G2

What do you like best about the product?
It is a great tool, you can get to work right away since it is easy to use, it makes your induction to a new job much easier since you don´t have to spent ages learning how to use it.
What do you dislike about the product?
It has some bugs from time to time and changes the status from Available to Unavailable.
What problems is the product solving and how is that benefiting you?
It lets me get my attention to my work and not worry about handling difficult features in Ujet.
Recommendations to others considering the product:
Just read the features and functions, it is very intuitive and easy to use and it will make your job easier and less stressfull.

    Consumer Electronics

UJET IS SWAG

  • May 28, 2020
  • Review provided by G2

What do you like best about the product?
Everything. It's all wonderful! Awesome!
What do you dislike about the product?
Slow loading process. Sometimes it loads slow.
What problems is the product solving and how is that benefiting you?
It impacted my work hours in a good way.
Recommendations to others considering the product:
Try it. It's awesome. Easy to navigate and to understand. Very useful. Can't be compared to others. Good job! Thanks.

    Sandra C.

It's simple: I love UJET

  • May 28, 2020
  • Review provided by G2

What do you like best about the product?
I use UJET to support customers over the phone. I like it because of its attractive and simple
yet very functional design. Unlike other call tools of traditional colors, UJET is fun! It offers colorful backgrounds that
go according to the current work status selected. I also find very useful the countdown displayed on your screen
every time you are about to be on call. That's genius!
What do you dislike about the product?
I am sorry I cannot complain about this tool. Although, I remember I heard some colleagues saying that sometimes it occurred that when placing the customer on hold, the customer would still hear them. I did not happen to me personally, so I can't complain.
What problems is the product solving and how is that benefiting you?
One of the benefits I have when using UJET is that I can see the minutes spent on meal, wrap up, or breaks, and that definitely helps me to manage my time efficiently.
Recommendations to others considering the product:
To have queue statistics and perhaps to have an option to display history of incoming phone numbers, and as well as outbound. Perhaps to increase the size of the avatar logo.

    Ixchel P.

UJET is a great tool!

  • May 27, 2020
  • Review provided by G2

What do you like best about the product?
I really like how the platform is organized, also that the aux. Are organized by letters,
that make easier to find and option when you're available or not to take a call. I like that you can dial to the costumer in an easier way like a normal cellphone. Also, I never had problems with the system, it is easier to contact the customer with it.
What do you dislike about the product?
I dislike that sometimes I can listen into the costumers background noise, that you don't have an emergency way to sign in to the platform in case the system failed.
What problems is the product solving and how is that benefiting you?
It has impact on a very smart and innovate way on my work, I've been solving technical issue for Google Nest Thermostats, so we can get many chat on each day an is free of charge, I can sign in to the system on an easier way.
Recommendations to others considering the product:
Yes, I recommend other company to use this system it has a great quality!.

    Food & Beverages

Very user friendly

  • May 26, 2020
  • Review provided by G2

What do you like best about the product?
I liked that it was very easy to navigate.
What do you dislike about the product?
I would have to push F11 to close out the chart. It also times out very quick.
What problems is the product solving and how is that benefiting you?
I'm working Chat line with Instacart. Being able to provide customer service via chat.
Recommendations to others considering the product:
You may have to use F11 to get a full screen when chatting.

    Information Technology and Services

Amazing product easy to use.Practical

  • May 26, 2020
  • Review verified by G2

What do you like best about the product?
The Graphic user interface is really friendly. Not complicated at all. No upsides so far except that it gets stuck, and we can't refresh. Low consumption of internet means we do not have to have a heavy internet access.
What do you dislike about the product?
UJET gets stuck, and we can’t receive the call or see who is calling, there is no way to refresh just the pop up without refreshing the whole page. Pulling out reports are a hassle it would be best if we could also just create teams not as administrators but as management. Outbound calls do not get recorded that would be a great implementation and the dropdown many can be improved that way we can avoid double-clicking
What problems is the product solving and how is that benefiting you?
AS it is a practical tool. It made the usage of learning it painless for the agents, and they were able to catch up quick. Making hold times visible is really helpful that way we can help customers faster.
Recommendations to others considering the product:
Easy to use GUI and the implementation is fast and can be up and running withing a week.

    Scarlett F.

UJET is a very useful tool for our job, I like the interface, has a good speed, and is easy to use.

  • May 26, 2020
  • Review verified by G2

What do you like best about the product?
Its minimalist design with the necessary tools. It has a hight speed, and help us to do our job the right way. I like that it sends a message before we see the chat, so the shopper can express the situation before we send the first message. I like the text shortcuts and the addition al tools and that I can see the stats of the day. A recomendation I have about this is that it would be good that we can see the stats of all the week, I mean the stats of everyday of the week.
What do you dislike about the product?
Sometimes it can bug, in very few occasions it does't open messages. In this case we have to put the technical issue option but this is very rare. The recomendation I have is that it would be better if this error didn't show up so it would be good to pay attention to it and try to solve it. I don't like that the're is not an option for sending images from agent to shopper, some times, I need to send an image from the application system or screenshots from the app but it doesn't have that option.
What problems is the product solving and how is that benefiting you?
We receive chats in UJET and we solve staff problems, this means that with UJET shoppers can be in contact with agents and tell us what problem they are experiencing, this allow us to search for the solution and tell them what they have to do, or if we can solve the problem for our selves solve it, and then letting the shopper know that we are taking care of it.
Recommendations to others considering the product:
Is a good system to use, is easy to use, I like it, is a very useful tool.

    Food & Beverages

very easy to use

  • May 26, 2020
  • Review provided by G2

What do you like best about the product?
what I like about Ujet is that is very clear and easy to use you don't have to do multiple thing to get to point a to point b
What do you dislike about the product?
that the screen could be a bit bigger and and the search bar
What problems is the product solving and how is that benefiting you?
customer service on demand helping people on real time
Recommendations to others considering the product:
is very easy to use, clear , fast and consise

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