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The training was very well explained and a lot of my questions were answered from the webinar.
What do you like best about the product?
Understanding how to utilize the chat feature while taking a call so that information can be transmitted via SMS was awesome.
What do you dislike about the product?
I didn't have any dislikes at all. I was grateful for the all of the information that was shared.
What problems is the product solving and how is that benefiting you?
Customer service issues are what I solve with UJET. The benefits to communicate, transfer and also chat with my customers and co-workers via UJET are amazing. It's basically a "one-stop shop" for me.
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Ujet is the perfect companion to our workflow with Zendesk!
What do you like best about the product?
I absolutely love how everything I need to do to handle a customer's issues is integrated seamlessly with Ujet! From being able to merge calls with tickets to being able to call someone at the drop of a hat.
What do you dislike about the product?
I have been working with Ujet on Zendesk a few months now and there was only one day when the chats went down for any considerable amount of time.
What problems is the product solving and how is that benefiting you?
I do customer support for a food and grocery delivery app and it is wonderful how a customer can chat in with me, I can jump on a call to check on their issue for them, without missing a beat in the chat.
Recommendations to others considering the product:
It is reliable, far, and has all the bells and whistles you could ask for!
awesome performance
What do you like best about the product?
fast response, add third party calls, and can put on hold the actual call, the app is very efficient when it come to making phone calls and also chatting.
What do you dislike about the product?
it's ok, sometimes it has issues connecting but it depends on the internet connection probably or vpn
What problems is the product solving and how is that benefiting you?
calling different places
Recommendations to others considering the product:
its a great app for customer service representatives
Amazing!
What do you like best about the product?
It is so far the unique kind a tool I have ever had.
What do you dislike about the product?
Maybe when there is no way to filter out those options. Like putting a star on those auxes that usually being used by the agent. By that way, it would not a hassle for us as users of the product itself.
What problems is the product solving and how is that benefiting you?
Nothing so far.
The most user-friendly tool!
What do you like best about the product?
The tool is user-friendly. It can be used by anyone. It does not require any training to utilize it at all. Those attributes of the tool make the user focus on other jobs that need to be done.
What do you dislike about the product?
I could not change the size of the chat window in Zendesk.
What problems is the product solving and how is that benefiting you?
It gives you one less tool to think about. It is reliable. It makes me focus more on the customer rather than thinking of how to make the tool work. It gives more output in the job because it requires less time to navigate through it. The tool does not eat up much of the bandwidth so it allows more room for other tools to function well.
Ujet
What do you like best about the product?
I like how convenient it is to use ujet, easy and straight forward
What do you dislike about the product?
It sometimes suddenly stops ringing or making any noise which makes it hard to realize I received a call
What problems is the product solving and how is that benefiting you?
There are many benefits and the use of ujet is helping with a lot of different business aspects
Instacart customer supports agent through NexRep
What do you like best about the product?
Simple and easy to use also has shortcuts to help me when replying back to chats to customers UJET is small and it doesn't take up the entire page on the computer screen.
What do you dislike about the product?
Nothing so far everything is self-explanatory I have not had any problems so far using UJET. I love the extra perks UJET ha like being able to do screenshots video recording, fingerprint recognition for employees.
What problems is the product solving and how is that benefiting you?
Chats to help assist customers te benefits are the notifications I receive even if on another page the customer chat pops up for me to still be able to read. The only downside I can think of is it should maybe have an option to auto spell words when using UJET for chats but other than that there really is nothing that I would change about UJET.
Recommendations to others considering the product:
I would highly recommend UJET to anyone considering using their website; it is very simple and easy to understand, they have a lot of assistance to help a worker when dealing with customers its not complex and honestly, anyone could work t and have no problems understanding it.
Good platform
What do you like best about the product?
It is a very friendly user tool, easy and good to work with.
What do you dislike about the product?
I do no t dislike anything in particularly
What problems is the product solving and how is that benefiting you?
Makes outbound calls more simple to make
User friendly
What do you like best about the product?
Ujet is an user friendly app that is quite easy to maneuver.
What do you dislike about the product?
Allowing multiple chats to load at once.
What problems is the product solving and how is that benefiting you?
When ever working a chat, I can easily use a shortcut
Recommendations to others considering the product:
go for it
Ujet is working well but sometimes it had issues about connecting to the server.
What do you like best about the product?
It gives us a convenience to communicate
What do you dislike about the product?
Sometimes it encounter technical and server issues
What problems is the product solving and how is that benefiting you?
It helps us to communicate conveniently to our customers
Recommendations to others considering the product:
UJET can make your work easier
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