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Great product that's easy to use highly recommend!
What do you like best about the product?
I like how it allows the administrators to change whether or not agents are automatically placed back in queue or how long of the wait should be before changing the status and the different colors associated with each status. I also like that it gives you options sometimes on what type of area code to use, very helpful for those that do not like to answer for non local numbers. I also really like the big keypad for those times when I can't copy and paste. I really enjoy the fact that statuses time limits can be given by the management team and the it the system automatically knows who should be fastest agent to get the call or chat.
What do you dislike about the product?
I don't like how I am not able to view my own call history. My company just do did a change to where we don't have access to the other program that we use that does show us everything we did, whether it be chats or calls, it's like it tied them together. I just had a situation where I wasn't sure which customer I called and didn't want to call the same one twice since they were not happy about the call to begin with. I also do not like not being able to hear the noise it makes when it's connecting sometimes, if I could change that somehow, to something that would stand out that would be awesome.
What problems is the product solving and how is that benefiting you?
We are solving the issue of not being able to communicate with our drivers, customers, and restaurant partners. It also solves the issue of seeing who actually takes the time to follow up and ensure that everyone is meeting or exceeding standards. So I guess in sense it also solves productivity issues. Some of the benefits besides increasing productivity and having a reliable system, is sense it's so much easier to use employees no longer hesitate to use it.
Recommendations to others considering the product:
Do not overthink it. It's really simple to use, you don't even have to dial, you can just copy and paste. Be sure to always pay attention to the selection of numbers they might give you choose from when making outbound calls.
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Ujet is nice however, there are some latency issues at timees
What do you like best about the product?
It is very direct to the point. Especially when it comes to tagging
What do you dislike about the product?
There are times that latency occur but this happens minimal.
What problems is the product solving and how is that benefiting you?
Troubleshooting steps for the latency.
Recommendations to others considering the product:
This is a very good tool to use
Easy Tool
What do you like best about the product?
It is very user friendly software for workforce analyst and easy to make change skills, add agents, remove agents, check teams
What do you dislike about the product?
I like UJET. I don't have any concerns
What problems is the product solving and how is that benefiting you?
Easy to check teams and agents. Agents are in which team
UJET is a great tool to use!
What do you like best about the product?
I like the ability to see previous tickets and your good and bad tickets.
What do you dislike about the product?
Wrap up time to available is short. Usually not enough time to put info in, and you receive another call.
What problems is the product solving and how is that benefiting you?
Knowledge base is now attached to ujet, which I really like.
Great portal!
What do you like best about the product?
I like how the chat feature of just to be able to help our customers promptly. I also like that you are able to see when they are responding.
What do you dislike about the product?
I don’t like that the phone feature is on a separate tab. I wish is was Inter grated to be able to call from the chat itself.
What problems is the product solving and how is that benefiting you?
Fast response to customers to provide prompt customers service to resolve delivery issues in a timely manner!
Ujet works good
What do you like best about the product?
the minute accuracy and the tagging of the right aux.
What do you dislike about the product?
sometimes ujet is having some latency and errors but it was fixed right away.
What problems is the product solving and how is that benefiting you?
most of the time it was showing that im available but its already unresponsive. but i realized that it was not just the ujet issue but also with the help of the internet connection
Recommendations to others considering the product:
using ujet is very user friendly and easy to use
Convienent and easy to use
What do you like best about the product?
Most things on the ticket auto fill without me having to look for any information.
What do you dislike about the product?
I don't like that every call auto creates a ticket, sometimes it's the same customer and they already have a ticket.
What problems is the product solving and how is that benefiting you?
I am using Ujet to get the customer info as well as look at their history.
Excellent platform to get communicated. Easily establish a phone call with customers.
What do you like best about the product?
The design and appearance of Ujet, is friendly user. It is not hard to learn how to use it.
What do you dislike about the product?
I have not found anything related to Ujet that I do not like. If would have something I would leave it here.
What problems is the product solving and how is that benefiting you?
-Technical problems with smart devices.
-Easy to communicate and handle everything related to a phone call which makes the process of solving problems shorter and efficiently accessible for an agent.
-Easy to communicate and handle everything related to a phone call which makes the process of solving problems shorter and efficiently accessible for an agent.
Recommendations to others considering the product:
I would kindly recommend this to anyone since I do feel satisfied with the program and I know people will be as well.
UJET the best solution for calling.
What do you like best about the product?
The most helpful thing about UJET is that is really flexible and helps you configure all the aux you will need.
What do you dislike about the product?
One of the issue I dislike is that you only have access with google account you cant create a account with another email.
What problems is the product solving and how is that benefiting you?
I am providing support on different products of Google Nest. such as nest cams nest thermostats hub mini.
Recommendations to others considering the product:
I would suggest you to update the log in credential providing the possibility to access with another account outside than google.
I love the call feature
What do you like best about the product?
The ability to make phone calls with the push of a button
What do you dislike about the product?
I wish there were options on sounds that the phone ringing makes.
What problems is the product solving and how is that benefiting you?
Customer relations issues. The ease of access is nice.
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