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The convenience of UJET
What do you like best about the product?
Ujet is very user friendly and easy to navigate. There are many great features. This makes communication with the clients very easy, I like the convenience of Ujet to track log in timing and break timing
What do you dislike about the product?
I do not like the allotted time feature, almost makes you feel like you have to rush at times,
What problems is the product solving and how is that benefiting you?
I am able to solve my customer and shopper problems via ujet
Recommendations to others considering the product:
I recommend it especially for call centers with live chat, also Ujet has shortcuts that make replying on live chats more convenient and quicker to respond.
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Great useful tool
What do you like best about the product?
That is a Good tool to have the chats of the clints handled. and have good macros to apply and save time on the daily baisis
What do you dislike about the product?
That sometimes is not as responsive due that sometimes the macros of chats take some time to be loaded
What problems is the product solving and how is that benefiting you?
The saving time , to apply on macros where I do not need to type complete messages, but a tailored messages are easy to made from macro templates
Recommendations to others considering the product:
Is good software.needs some twweks in the matter of having macros tailored
Very easy and intuitive
What do you like best about the product?
It is very easy to use, each option has different colors and there is no need for an explanation because of how intuitive it is.
What do you dislike about the product?
Not being able to use it anymore, since I'm not part of the UJET team anymore.
What problems is the product solving and how is that benefiting you?
Since UJET is very stable then there would be almost no outages compared to the option the company is using right now
Recommendations to others considering the product:
Test it with a small team first and then increase the amount of people that use gradually.
It has been an amazing tool that makes the process a lot easier and enjoyable.
What do you like best about the product?
I like the features that U-jet offers. It is a fast and updated system that makes the process much more efficient.
What do you dislike about the product?
There are not any dislikes for me while using U-jet.
What problems is the product solving and how is that benefiting you?
I am seeing a faster and more efficient way of communicating. It has benefited me in many ways. The process is easy to work with, and I have not run into many issues while using it.
Recommendations to others considering the product:
I would recommend using U-jet. It is an amazing product and very beneficial.
Ujet is quick and simple
What do you like best about the product?
I love the different status option, and how simple it is to dial out or transfer a call.
What do you dislike about the product?
I do not like that you have to remove all dashes from a phone number to call out.
What problems is the product solving and how is that benefiting you?
With the timer it has for ech status you are in it is helping me with time management.
Love UJET
What do you like best about the product?
I love how fast and efficient Ujet is and enjoy the colors of the application.
What do you dislike about the product?
I don't like when the timer on the screen doesn't restart.
What problems is the product solving and how is that benefiting you?
I take callss all day and ujet helps manage the calls.
Recommendations to others considering the product:
Save lots of money.
Ujet and What Ujet does.
What do you like best about the product?
The automated message that comes up immediately when a customer comes on line that lets the customer know that someone will assist them shortly. The way how you can choose how much chats you want to work on as well as the logs that are there for you to pick from. So easy to use also. I like the overall usage of Ujet and it keeps getting better and better and hopefully it won't stop from there and I know that the company overall will continue to grow and expand into something more beautiful an work efficient. Is there any room for improvement? Yes but it keeps on getting better. Good job Instacart!
What do you dislike about the product?
When you log AWC but more chats keep coming in. I notice that it keeps freezing now and then but I also realize that It would or could sometimes be a bugs or system update which they are diligently working on and I thank you for that. Keep up the good job. I would suggest that for the ratings, some customer doesn't like to leave a comment or rating for example if they came on chat by accident but because they have to rate after they disconnect they tend to rate the agent a 1 which can be very disheartening and I would also suggest placing a suggestion box there also. That could really help. Is there any room for improvement? Yes but it keeps on getting better. Good job Instacart!
What problems is the product solving and how is that benefiting you?
It gives you the benefits to utilize the chat. It also gives you the choice to choose how many chats you want to work on. Ujet overall is great to work with.
But I don't like when I am finishing up a chat in AWC, the chats tend to pop in while still wrapping up a chat which is quite distracting but continue to work hard and stay safe. Is there any room for improvement? Yes but it keeps on getting better. Good job Instacart!
But I don't like when I am finishing up a chat in AWC, the chats tend to pop in while still wrapping up a chat which is quite distracting but continue to work hard and stay safe. Is there any room for improvement? Yes but it keeps on getting better. Good job Instacart!
Recommendations to others considering the product:
I would recommend every to anyone to consider using Ujet, it is amazing,
UJET A collaborative system saves time.
What do you like best about the product?
It is a broad platform, easy to use, configure and install. Grants the ability to multitask while running calls or chats at the same time. The functions available for calls are really good. Obtaining customer information through this platform is much faster than usual. The customer service team is wonderful and very fast, they are very open to receive recommendations and apply them in their management. The tools and functions it provides are easy to use.
What do you dislike about the product?
On many occasions it tends to go very slow, even in the most basic things, calls can sometimes fail or some interference can be heard. While the reporting functionality is of good quality, it requires improvements to become fully satisfactory.
What problems is the product solving and how is that benefiting you?
UJET is a very helpful tool for us since it encourages management in all our processes and greatly streamlines them. Despite the different flaws it presents, it manages to be very competent, it is satisfactory to work with a platform that allows to have everything under control in a simple way. Customers thank us daily for our work through support and we have managed to obtain new customers thanks to it.
Recommendations to others considering the product:
In general terms, UJET is a very valuable and useful software in all its areas, but we consider that it should polish development and bugs a little more in these. Still we believe in their potential and we support them as they have all this time. They are very receptive and that is why we are sure that over time all the errors present will improve because it is nothing of greater relevance, they are sporadic. Recommended.
I prefer Ujet to stand alone options.
What do you like best about the product?
I feel that stand alone options can create more work and trouble, where as Ujet is bedded into ZenDesk, allowing everything to take place in one place quickly. I also like that the Customer information is automatically recognized through Ujet and pulled into my ZenDesk ticket with very little effort. These simple steps allow more dedication to the customers concern, while we are busy pulling any account details as they are expressing their concerns.
What do you dislike about the product?
I cannot say that I have any dislikes at this time.
What problems is the product solving and how is that benefiting you?
I am not currently solving any problems directly related to Ujet.
In regard to benefits, as I stated above, I do like it far more than stand alone options.
In regard to benefits, as I stated above, I do like it far more than stand alone options.
Ujet
What do you like best about the product?
I live that we can change the numbers depending on the zones we calling, so we don't have issues with customers/merchant ignore the calls.
What do you dislike about the product?
The fact that it does not have a call log history and sometimes you need to go back to the call log to get a number if its not linked to Kustomer.
What problems is the product solving and how is that benefiting you?
That I do not have to go an look for a profile, when the customer calls in the whole history populates.
Recommendations to others considering the product:
Try it as is user friendly and simplistic.
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