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Ujet is a system I've used at previous jobs as well, I love it.
What do you like best about the product?
It's easy to log into, it's easy to transfer calls.
What do you dislike about the product?
Sometimes Ujet will kick you out on its own.
What problems is the product solving and how is that benefiting you?
Easy transfers.
Recommendations to others considering the product:
It's a good function to use for your company
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UJET review
What do you like best about the product?
UJET has easily accessible chat selections that are a nice addition to keep things in order. UJET makes it easily accessible to transfer a call, connect two parties to a call, and easily accessible usage functionality of chat shortcuts.
What do you dislike about the product?
There is nothing much that could be added to make it easier to use and function, at the moment.
What problems is the product solving and how is that benefiting you?
UJET is helping to solve the goal for effectiveness and smooth transitions for each call and chat.
Recommendations to others considering the product:
N/A
G2 review
What do you like best about the product?
I do love the chat view of ujet and everything we can do in it. I also love that it automatically updates while your chatting. They made the chat windows bigger. And they updated the automated for when we complete the first chat.
What do you dislike about the product?
I wish there was a way to make the chat area a little bigger. But that is minor as well.we needed up figuring out how to make the chat area bigger and they did update it.
What problems is the product solving and how is that benefiting you?
the benefits is you can view so many chats at one time and it also opens up to the tickets for you when you click on the customers name. We are solving issues with orders through ujet or just answering questions that customers or shoppers may have.
Recommendations to others considering the product:
Its a really awesome program.
Great Product!
What do you like best about the product?
I love the fact that UJET can run reports on our teams so effortlessly.
What do you dislike about the product?
We have been very satisfied with UJET and have enjoyed the service. We have no dislikes as of now.
What problems is the product solving and how is that benefiting you?
We can run our reports much better and we were having a LOT of issues with Talkdesk and it's connectivity. We are glad to be with a company who values us and is very attentive to our needs, using a software that works as advertised.
Recommendations to others considering the product:
If you are considering making a switch, please do it. UJET will take care of you every step of the way.
It is really easy to use platform for Customer Support Agents.
What do you like best about the product?
I like best about UJET is connection to the Customer via phone, chat or email. It is user friendly tolls.
What do you dislike about the product?
There is nothing that I don't like. I like everything.
What problems is the product solving and how is that benefiting you?
I can solve problems with customer's grocery orders and shopper's problem regarding their marqeta card.
Recommendations to others considering the product:
Everything is great.
It is an incredible app, and it makes everything much easier and with a quality of 10
What do you like best about the product?
the quality of the calls is excellent, as well as the integration with different platforms, such as SalesForce, this makes all your reports in one place
What do you dislike about the product?
So far I have not found something that I dislike, it has a very good level of customization for the different types of agents and the roles they carry out
What problems is the product solving and how is that benefiting you?
Have better control over the times of the agents, integration with SalesForce to log contacts in a single platform
Recommendations to others considering the product:
good tool for control and contact with clients or prospects
Not too much dropped calls, the calls are clear and on time.
What do you like best about the product?
The calls are clear, I can hear customers without any problems.
What do you dislike about the product?
sometimes there are lagged or dropped calls but not too much.
What problems is the product solving and how is that benefiting you?
Not sure, if I have a problem I simply log out and back in and it's fine after that.
Very Intuitive
What do you like best about the product?
Ujet has a very Easy User Interface.....
What do you dislike about the product?
The Auto-changing Aux codes or statuses..
What problems is the product solving and how is that benefiting you?
There a few latency issues from time to time but that also might be a network issue.
Recommendations to others considering the product:
It's easily one of the best in the market. simple and intuitive.
Easy tool to use
What do you like best about the product?
I like how Ujet allows you to communicate and connect with customers. It's quick, efficient and easy to use.
What do you dislike about the product?
I don't like how you can't go back and pull up the call history
What problems is the product solving and how is that benefiting you?
N/A
I realized that I am able to see agents statues, duration of call, and I am able to listen in on a call without anyone knowing your listening.
I realized that I am able to see agents statues, duration of call, and I am able to listen in on a call without anyone knowing your listening.
Recommendations to others considering the product:
Yes
Ujet Key Features.
What do you like best about the product?
Ujet has a communication platform which allows users to verify customer information along with viewing the information within a friendly user environment. The information is categorized in recognizable headings at specific parts of the platform which makes it more fun and worthy of an adventure.
What do you dislike about the product?
Currently there are dislikes in regards to Ujet, as its structured in a way that leads customer service representatives within the right path.
What problems is the product solving and how is that benefiting you?
The benefit with Ujet is that it allows easy access to customer accounts along with keeping track of all open cases which allows you to focus as Ujet allows you to leave foot steps.
Recommendations to others considering the product:
Ujet gives you quick relief as it allows you to communicate via chat, email, phone etc. Therefore all you need is at your finger tips as a case is automatically created once there is incoming or outgoing communication while on the other hand you are able to navigate theses cases in a case where a communication falls and you need to close out that case.
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