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Ujet is efficient and vey clear, excellent in calls and i would recommend people to use Ujet
What do you like best about the product?
The clarity of the call and the speed at which the call comes in shows how well Ujet works. If I'm being honest, there is nothing but great things to say about this application as it is very effective.
What do you dislike about the product?
Technological devices have their downsides. However, ujet would freeze during a call. This does not happen often, but I would recommend fixing it. Recently there have been some changes; however, we would still experience these issues. All these minor issues dim the capability of ujet, which I know firsthand is a great application to use.
What problems is the product solving and how is that benefiting you?
the calls are efficient and clear which we need in our line of work
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Easy on the eyes
What do you like best about the product?
This tool has great features, excellent customer success management and continues to build with its customers best interests.
What do you dislike about the product?
At this time, I don't have any dislikes.
What problems is the product solving and how is that benefiting you?
VOIP, reporting, potentially SMS in the near future.
How awesome UJET is
What do you like best about the product?
How fast lets us connect with others when needed, this was we can be able to assist our valuable customer in the best possible way
What do you dislike about the product?
When it freezes and doesn't let us connect to a higher department when we truly need to help our valuable customers
What problems is the product solving and how is that benefiting you?
We are able to call any Shopper out there and connect Customers to higher departments to solve bigger issues because our customer truly need specialized assistance on their issues
Recommendations to others considering the product:
Please make sure to enjoy all of its benefits when working for this great company which will allow you to achieve your goals
ujet is a user friendly tool and accurate
What do you like best about the product?
Ujet's accuracy is what I like the most in using this tool
What do you dislike about the product?
In my experience using UJET i never experienced any error so far
What problems is the product solving and how is that benefiting you?
We are handling calls and chats, ujet shows our productivity at work
Recommendations to others considering the product:
This is the most accurate tool ever
Simple Ticket managing system that is very user friendly.
What do you like best about the product?
Very user friendly, allows you to prepare for the call because of the notification.
What do you dislike about the product?
Nothing really that I can think of its very user friendly.
What problems is the product solving and how is that benefiting you?
Very easy to make a second call and mute and hold and transfer calls. Save timer and is efficient.
Easy and stable tool to take calls
What do you like best about the product?
Very easy to use,stable connection and clear sound
What do you dislike about the product?
sometimes when you refresh the page you may stop hearing the audio for a few seconds
What problems is the product solving and how is that benefiting you?
tech an customer support
Best time arrangement for multitask and customer support
What do you like best about the product?
I like the best the fact that we can choose different labels for the diverse status we can be on.
What do you dislike about the product?
The only thing that I dislike is that it has recently been bugging.
What problems is the product solving and how is that benefiting you?
I’ve been using UJET for technical support and allotting time.
Recommendations to others considering the product:
Be sure you’re using the appropriate label and take advantage of the easiness of use.
Awesome service
What do you like best about the product?
I like that we can send customer text messages during a phone call.
What do you dislike about the product?
I hate that we can't send a screenshot to a customer s a text during a phone call.
What problems is the product solving and how is that benefiting you?
Lost boxes, payment issues, and account updates.
Ujet makes it easy to help our customers!
Ujet makes it easy to help our customers!
Very good, useful tool for my job, pretty easy tooo use
What do you like best about the product?
I like that it is easy to use and dial the numbers by copy paste when I need to do a call back, its nice that i change the color your status so that way you know what are you logged in, my favorite feature is that I can see how many call I had and my team range also, how long I take during a phone call, the quantities of my good reviews that way I know I providing a good service another good feature is the option to hang up and callback it is very helpful when I have connection problems or if the phone has a glitch, something works very well for me specially it’s to know who is calling that way I can make sure that I am talking to the right person or in case I get disconnected I know who I need to look for in my system. About that chat tool the buttons are really easy to access, the timer that shows how much time I have left to answer my customer it help me a lot meet my quality criteria to know my time frames, the chat the shortcuts are pretty good to look for, the notification of the phone call or chat is good that helps me while I using my other tools so I can see who is calling or if I have a new chat or if the customer is providing additional information, I have to admit that the 3 tones before the phone call helped me a lot when at the beginning to prepare my speech and be ready to answer. Also the transfer tool is very helpful when it is needed, to be available to se what department and how long it will take them to have my call, helps me to let the customer know and I another characteristic I like is to be able to see my coworkers name assist me to be polite and nice with them. Also during the chat it helps a lot to be able to request screenshot or pictures, sometimes customer does not have that available and with that tool it is very useful, also to have the chance to call while I am on a chat helps me a lot to solve the issues or verify one situation.
What do you dislike about the product?
What I dislike is that sometimes the tools does not connect to my ticket center so I have to create them manually is no pretty common but that affect my performance. Also the few glitches we have during a call back or when I try to connect with a third party, while I am selecting the hang up option it hangs up my main phone call and that is pretty frustrating Sometimes in glitch or when I try to hang up phone call from a party I add it hangs up the phone call by accident, in the chat I get several notifications but no chat, I don't know if that is a glitch or something, sometimes it change my status pretty quickly not giving me the chance to complete my tickets
What problems is the product solving and how is that benefiting you?
Provide customer service for different issues that our company customer have, I realized that even that we have advanced technology, people still looks for human contact, with through chat o phone call, but they like to feel that we are to assist and it is not only a machine.
It is very usefull
What do you like best about the product?
Nice and good teps to get to a chat or email
What do you dislike about the product?
When i sign out i have to put myself as unavailable, why I can not just sign out
What problems is the product solving and how is that benefiting you?
Allow customer to ask questions or share issues so we can go and solve them
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