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Life Saver!
What do you like best about the product?
As a supervisor, it really helps me with my day to day reporting for call handing total hours and very user friendly. Not only easy to navigate but also it works as an indicator for auxes status.
What do you dislike about the product?
There are some occasions of latency perhaps due to number of users but it does not reduce it's overall function.
What problems is the product solving and how is that benefiting you?
Ujet helps me idetinfy my team's overall average handling time on a daily basis, not only that but for payroll purpose as well. It determines the number of hours the agents are productive.
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It's user friendly but could use a bit more of improvement.
What do you like best about the product?
It's user friendly. It's not that hard to use compare to other apps.
What do you dislike about the product?
The sync Ujet in Kustomer cannot be move outside the frame of Kustomer. Also, the I hope it has the function to sync it's mute with the mute button of the headset.
What problems is the product solving and how is that benefiting you?
Not sure about this one. So far, we are not informed by management in our office on what updates the Ujet have.
Performance
What do you like best about the product?
Real time software on call handling as a cutomer service. A software that can use on a daily bases for working purposes. It has a clear sound effect and friendly user and more options available now. It actually improves more after they updated it.
What do you dislike about the product?
It normally buffered especially if you have internet connection issues
What problems is the product solving and how is that benefiting you?
Providing great cutomer service
Overall satisfied Experience
What do you like best about the product?
UJet was very amazing tools and easy to access, Easy to handle when it comes to supporting custom
What do you dislike about the product?
Sometimes ujet hang for a second but then again it quickly back to its normal process
What problems is the product solving and how is that benefiting you?
Ujet makes our job easy and most of the time reliable tools among others
UJET USER EXPERIENCE
What do you like best about the product?
The most helpful feature of UJET is the accuracy and efficiency of the aux changes. It is really easy to use, helpful to agents and super useful when partnered with available CRM's in the market.
What do you dislike about the product?
The downsides are sometimes, the notification pop-up does not go away that is why we are having a hard time to selet auxes.
What problems is the product solving and how is that benefiting you?
UJET is solving our daily Service Level, monitored queues and organized calls.
Game Changer
What do you like best about the product?
Ujet comes with various function as a user. One of many things I like about this tool is it's real time work status and It also allow us to take calls, chat, or email with auto populated information from the IVR. I use it daily and it's very easy to manage.
What do you dislike about the product?
I have not encountered any issues that hinders me to perform my job using this tool. Though, there are instances of latency and audio issues but not frequent and easy to fix.
What problems is the product solving and how is that benefiting you?
As a daily user, I need to take chats and emails. This tool help me to manage my work status and serves as a communication tool to our customers. On top of it's smooth function. it's ability to auto populate the customer details it's truly amazing.
The features of UJET that made our daily lives easier in assisting our customers efficiently
What do you like best about the product?
UJET has a lot of features that helps us assist our customers through chat, email and phone calls. We always use UJET whether we take inbound and outbound calls, replying to emails of customers and receiving chats. When it comes to its chat features, there has been a recent update where in when customers are unresponsive, it gets automatically get dismissed by our system and the next agent who will receive the chat will be able to see the previous conversation which give the customers a good experience from customer support as they won't have to repeat themselves again and can be assisted further. The UJET tool also is not that hard to follow as it has options that can easily understood by its users . Also, The software has an excellent ease of integration with other third-party services we have such as Kustomer.com
What do you dislike about the product?
None so far, my experience with UJET is great
What problems is the product solving and how is that benefiting you?
It helps me to easily identify the customer and be provided with their details on another third-party service which is Kustomer. It also helps us communicate with our customers in a timely manner
Change is good
What do you like best about the product?
It has encompassed all the necessary deparments to transfer to in one system making things much easier for all. It is easy to use after the training has been provided obviously.
What do you dislike about the product?
Penny system has been giving us issues causing more frustrations to our customers.
What problems is the product solving and how is that benefiting you?
It is saving me a lot of time when connecting customers or calling customers back irregadless of which country they are in.
Amazing experience in using UJET delivering the best customer service in our industry.
What do you like best about the product?
UJET is incredibly user-friendly and useful for a variety of tasks. Because our goal as customer support is to ensure that our clients are satisfied, UJET makes it very convenient for us to monitor our operations. It can also be used to address a variety of client complaints. The program integrates with various third-party services with remarkable ease. We use this on a daily basis to carry out our work. It can be applied with the goal of simplicity of usage. It can be used with ease of implementation in mind.
What do you dislike about the product?
It may act strangely or be a little quirky at times. For instance, there have been a few occasions when I've been in one UJET status—for instance, available—and it's changed to unavailable. Sometimes, it's frustrating.
What problems is the product solving and how is that benefiting you?
UJET is solving our customer's problems as Customer Support and it's giving us the option to deliver our service with satisfaction.
UJET E asy ac cess
What do you like best about the product?
The best part with UJET is easy access and easy to navigate perfect you being a customer support, the frequency is good, and there is a lot of features to use
What do you dislike about the product?
It is hard to change status if you are making an outbound call,
What problems is the product solving and how is that benefiting you?
Its benfit me to make a phone call with clients.
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