Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Amazing tool!
What do you like best about the product?
Amazing tool, easy to use, friendly user interface and easy to transfer calls. Next status choice and easy to find supervisors on the search bar.
Easy tool to know information of CX before hand and very easy to make changes on customer information. Actions like ask for ID or proof of something in the UJET actions is one of the best things that help us to do our job easily and with efficiency.
Easy tool to know information of CX before hand and very easy to make changes on customer information. Actions like ask for ID or proof of something in the UJET actions is one of the best things that help us to do our job easily and with efficiency.
What do you dislike about the product?
I would like to be able to add more apps in order to increase efficiency, like live transcript, so we can read all the things customer say to us and even tho we use attentiveness sometimes CX tend to talk too low or to fast, so I would be amazing for us to have a live transcript app. Also it should have a feature to not let calls in when there are three minutes away for a status change in our personal time. A good thing that we should have is to be able to use UJET actions on every call and not just on some calls. But overall, is a good tool.
What problems is the product solving and how is that benefiting you?
Customer service care, the best benefit is to be able to choose the next status once a call ends, so we don't have to worry about back to back calls. Easy to find customer information on the app side and easy to change ticket information when customers information have another email on their account.
Recommendations to others considering the product:
Add apps that will help with the efficiency of the work.
- Leave a Comment |
- Mark review as helpful
Ujet has been a great system to use it simple and easy.
What do you like best about the product?
I love how everything is laid out and simple to find.
What do you dislike about the product?
Sometimes there might be a few technical issues when making calls but it gets fixed really fast.
What problems is the product solving and how is that benefiting you?
I am able to make tickets and complete them easier and more efficient.
AWESOME
What do you like best about the product?
IT IS A VERY FRIENDLY PLATFORM FOR CUSTOMER SERVICE IT HELPS ME ALOT IN DIFFERENT SCENARIOS THE MOST THAT I LIKE ITS THAT THE PLATFORM HAS EVERYTHING YOU COULD TRANSFER ADD A CALL SEND PHOTOS SO MUCH TO IT LIKE A MOBILE PHONE .
What do you dislike about the product?
SOMETIMES THE SYSTEM SITCH BETWEEN CHATS AND CALLS.
What problems is the product solving and how is that benefiting you?
FOR ME UJET IS THE BEST BECAUSE I CAN MANAGE THE TIME DURING THE GOOD INTERACTION WITH THE CUSTOMER ALSO AT THE TIME I BE PUTTING MYSELF ON LUNCH,BREAK ETC ITS AN AMAZING TOOL
Recommendations to others considering the product:
I COMPLETELY RECOMMEND UJET IF I WOULD DESCRIBE IT I WOULD SAY IT IS AMAZING
UJET is a great tool, always working properly.
What do you like best about the product?
I have worked in many places where taking calls and making them is part of the daily work, this is my first time using UJET, from my personal computer since we are working from home, and it is great and works great, plus it does not looks like a regular online phone, the design is classy.
What do you dislike about the product?
It occupies a small part of the screen, and the colors are good looking, I would add an option to change the incoming and outgoing call tone.
What problems is the product solving and how is that benefiting you?
Resolving multiple customer issues a day and the call quality is good enough, and it is very user friendly.
Recommendations to others considering the product:
If you want a good phone/chat application for your computer, this is it.
Good Experience
What do you like best about the product?
I have personally never had any bad issues with Ujet, it connects me real fast and always remembers my password, so that is very helpful. I like that it automatically gives me all the customers information so I do not have to look it up and this helps me give a better and faster service. I like the new 2 step verification system, I think it will work out better. I also like that I have access to all the AKBs to consult the information on how to solve each different situation with each customer. The fact that it populates all the history chats and calles of each customer is also very helpful.
What do you dislike about the product?
The only thing I do not like is to have to be connected to the VPN, because if I do not see that I have been disconnected, I have to log into Ujet again. I really do not dislike anything, I think it is a great tool that helps me get my job done better and faster.
What problems is the product solving and how is that benefiting you?
I am able to load up the tools needed to get my job done. I think that it is very helpful to be able to access to all the information needed in a faster way. It is great to answer a call or a chat and immediately have the customers information populated as well as all the history
Recommendations to others considering the product:
It is a great tool to use when there are many employees working at the same time and need to access data.
Ujet review
What do you like best about the product?
its easy and very understandable for people, when i use it i feel really great, its very simple to use even for me that i am not too good working with computers , but hope that may grow with that
What do you dislike about the product?
i think that there must be an option mute before taking a call becose sometimes you are speaking and a call comes in , but with the rest all is ok
What problems is the product solving and how is that benefiting you?
great tool to handle call
Recommendations to others considering the product:
i highly recommend the platform its verry simple to use and no issues while working
Viable Insights
What do you like best about the product?
The customization of existing reports for one-eye view
What do you dislike about the product?
Efficiency KPIs in workforce domain not all available such as Hold time
What problems is the product solving and how is that benefiting you?
Real time dashboards & live monitoring at queue & agent level
The customization of existing reports for one-eye view
The customization of existing reports for one-eye view
Recommendations to others considering the product:
Friendly reporting
High end customizable and downloadable
High end customizable and downloadable
Wonderful
What do you like best about the product?
The response short cuts are useful they help you to respond quicker
What do you dislike about the product?
I do no like the timer that shows you to respond to the chat as sometimes that is not correct
What problems is the product solving and how is that benefiting you?
I have the ability to resolve the customer's issue quicker
Absolutely smooth and no complicated to use.
What do you like best about the product?
That i am able to find required information.
That i am able to utilize saving orders.
That i am able to utilize saving orders.
What do you dislike about the product?
That sometimes there are connection issues.
What problems is the product solving and how is that benefiting you?
I am solving customers issues, provides me with the necessary information that is required.
It's great!
What do you like best about the product?
It doesn't drop often and when there is a glitch it is fixed fairly fast
What do you dislike about the product?
When I'm stuck in an aux I feel like there should be a notification if you're in the wrong aux for too long
What problems is the product solving and how is that benefiting you?
Solving for the customer, and I benefit a lot. I'm able to get to my akbs with ease, merging tickets, finding lost conversations it really is a great asset
showing 581 - 590