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UJET is fine and easy to deal with.
What do you like best about the product?
I like the color scheme and the transistions.
What do you dislike about the product?
The "done" button is too big that you can accidentally click on it when placing a call on hold.
What problems is the product solving and how is that benefiting you?
The application latency. You just have to be patient with it.
Recommendations to others considering the product:
Just the redesigning of the "Done" part it's too big.
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UJET is an amazing tool for BPO companies.
What do you like best about the product?
UJET is an amazing tool for BPO companies, it also provides us with accurate live information and records everything, for our agents, it's pretty easy to us and four managers offers awesome tools for monitoring and help everyone.
What do you dislike about the product?
A lot of data can lead to a slow page and waiting times.
What problems is the product solving and how is that benefiting you?
A good tool for the contacts and the best way to monitor them live time, also well management of staus.
Very friendly team! Love working with Ujet
What do you like best about the product?
This company is super easy to work with. The tool is intuitive and powerful, and our account managers are always helpful in catering the experience to us. We use them for live ticket and phone integrations with our Zendesk platform, which is always seamless.
What do you dislike about the product?
Very few things to dislike with Ujet.The only issue we ever had was a minor issue with email forwarding when working through our Outlook integration.
What problems is the product solving and how is that benefiting you?
We use Ujet for a number of issues. One is simple timekeeping for our agents. We also have them integrated with our app to inculede a menu path within the app to start a live chat ticket and queue our agent up with the nature of the customer contact. We also use them for our phone support. All of these are seemlessly integrated with our Zendesk so that everything is in one convenient location.
Very easy
What do you like best about the product?
I like Ujet because it is easy to work with and my calls are always clear. The only time I have issues with Ujet is if my connection is low but overall I love it.
What do you dislike about the product?
Sometimes the calls can cut out but mostly because of connection errors.
What problems is the product solving and how is that benefiting you?
I help customers and delivery drivers with the order issues and/or account issues as well as technical difficulties.
A good way to interact with customers
What do you like best about the product?
The use of the tool while having easy access to other parts of our website to assist cutomers
What do you dislike about the product?
The space to type, its sice can not be adjusted and too limited when trying to respond and be able to validate the answer ys well written and has coherence
What problems is the product solving and how is that benefiting you?
It has a good interface when chatting and getting into contact with the customer and using our tools
good system
What do you like best about the product?
good system and the easy way to move around the menus and get a good look into all the features,
What do you dislike about the product?
time remaining in the loading of all the features, it takes a little time to load and the colors
What problems is the product solving and how is that benefiting you?
we have a good response with customers and agents, interaction by phone calls with the customers on the service
Recommendations to others considering the product:
give it a try and search between all the features the system has
UJet is a great solution provider and an even better group of people to work with
What do you like best about the product?
Our implementation team was incredibly insightful and eager to make sure our implementation went smoothly. We completely tore out our previous solution and replaced it with UJet and a new CSM/CRM. We were confident after engaging with multiple vendors that UJet was the best solution for us. And months later, we are even more optimistic that UJet was the correct choice.
What do you dislike about the product?
The only real downside to the software, for our application at least, was the limitations of the hold music. We have several groups that use our services, so rotating the hold music would have been a neat way to engage our member base just a little bit more. But overall, a very trivial issue.
What problems is the product solving and how is that benefiting you?
We engaged with UJet to be our complete CX solution for B2B and B2C. Our previous CX solution was far inferior, but with UJet we can more efficiently (and confidently) route our member and business partner traffic to the appropriate queues.
Easy to Use
What do you like best about the product?
It is very compact, easy to use, the auxiliary change is very fast, and can be used within other apps! Also, the color palette is very good for someone with color blindness like me.
What do you dislike about the product?
sometimes while doing the authentication process it takes a long time to load, and as an additional thing, sometimes when taking a call, I forget to change the auxiliary and when it finishes another call comes in, there should be an option for when between a call, the next auxiliary is changed automatically
What problems is the product solving and how is that benefiting you?
The problems that I have solved with UJET are too many, one of them the ease of defining the activity that I am doing, and a very good benefit is that the app does not present errors when the auxiliary is changed, for example, that it does not let you change, or that when you change, actually keep using the other auxiliary
UJET is AWESOME!!!
What do you like best about the product?
I like how you can chat and call all in one.
What do you dislike about the product?
I dislike how it lags on calls sometimes.
What problems is the product solving and how is that benefiting you?
I am a Support Agent chatting with customers and calling drivers. It helps to multi-task between chats and calls.
Best Customer support tool in the market
What do you like best about the product?
Using UJET one can call and chat with the customers at a time and it’s very user friendly. Admin access will get you all the required reports to calculate customer satisfaction%.
What do you dislike about the product?
Sometimes the tool will be in stuck state because nothing will work when it happens but it happens rarely.
What problems is the product solving and how is that benefiting you?
Using UJET, we can interact with customers through chat and calls to resolve their concerns.
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