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I think Ujet can be great if it weren't for glitches
What do you like best about the product?
I like how it's set up i enjoy the fact you can see how many calls are holding. I like the efficiency
What do you dislike about the product?
I experience quit a bit of issues with the mic and ujet working together. Many times im offline having to trouble shoot for hours til it resolves
What problems is the product solving and how is that benefiting you?
Helping cx with anything in regards to their accounts and their orders
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Cant complain if it working !!!
What do you like best about the product?
How user-friendly ujet is, it isn't very hard to master and once you have it down it can make life so much easier at work.
What do you dislike about the product?
I dislike that sometimes if you dont have the ujet screen pulled up you do not hear calls until about 8 sec in .
What problems is the product solving and how is that benefiting you?
I guess the best problem it solved would be how seamlessly it enables the transfer of calls for customers.
Experiencing UJET
What do you like best about the product?
The best thing I like about UJET is the different options we have: Break, meal, offline work, etc
What do you dislike about the product?
The one thing I dislike most is that sometimes UJET will kick me out of the mode im in, or record the wrong mode all together
What problems is the product solving and how is that benefiting you?
I believe UJET helps a lot with keeping agents on track and accountable.
UJET. The best Platform to provide outstanding customer service.
What do you like best about the product?
It's easy to use and understand. it's my firs time using the platform and I really like it. It allow us to easily transfer chat interactions to other departmets without any issues.
What do you dislike about the product?
There's nothing that I dislike about UJET. UJET is truly the best platform that I ever used, it allow us to provide the best customer service because is easy to use and understand. And you can have various interactions with different customers at the same time.
What problems is the product solving and how is that benefiting you?
I really like this form to interact with our customers, is easy to use and understand how the platform works. It allow me to assist the customer in the best way.
Recommendations to others considering the product:
Ujet is the best Platform.
Retail Advocate Support
What do you like best about the product?
I like how it has different AUX statuses to be able to put yourself into. I also like how it will populate the person you are speaking with, it brings up their phone number and sometimes their information, such as telephone numbers. It is a great tool to have while on the job.
What do you dislike about the product?
I wouldn't say I like how sometimes it will take a while for the information of the person I'm speaking to will populate, if at all, while I'm on a call. So, it's hard to recognize who I am speaking with to assist them and get them off the phone faster. There was also an update and when I was trying to log in, all it stated was that the email or password was invalid, instead of sending an email to advise us to change info for log in.
What problems is the product solving and how is that benefiting you?
The problem I solve on UJET is assisting customers and consumers with orders that the customer has placed. When UJUET populates the customer's or consumer's information at the beginning of the call, it makes my job so much easier to assist them and get them on their way for their day to begin.
Recommendations to others considering the product:
I would recommend using UJET for yourself or your company; it's easy and reliable to use.
An easy way to connect with customers and gather analytics
What do you like best about the product?
Integration into Salesforce, call recordings available in cases for easy review.
What do you dislike about the product?
It would be helpful if phone numbers automatically came up in voicemail as customers don't always leave them. Occasional call dropouts.
What problems is the product solving and how is that benefiting you?
Ujet has been the driving force around our customer service team. It is easy to see how many people are taking calls and when and to be able to analyze call data
Multifaceted
What do you like best about the product?
Reporting and live to monitor. I really like the live dashboard view whereby I can manage my agents. I especially enjoy the dashboard.I have used other software and found this to be the best
What do you dislike about the product?
There are times when my employees' system changes from an available state to an unresponsive state. Allow troubleshooting steps. I want to see these changes in the agent system.
What problems is the product solving and how is that benefiting you?
Calls and Chats; Extremely simple for agents to communicate; this applies to both chat and voice agents and greatly improves workplace productivity. We have seen a massive increase in Performance
Daily errors
What do you like best about the product?
The service is pretty quick when it does work.
What do you dislike about the product?
Almost daily I have to restart my computer in the middle of a call because ujets software mutes my mic, and the only thing that fixes it is a full restart to the pc which is troublesome for my job.
What problems is the product solving and how is that benefiting you?
I can use it to call drivers and customers to get to the bottom of situations.
Ujet is an useful tool for costumer service agents
What do you like best about the product?
the plenty of statuses Ujet offers to customer service agents enable them to adapt to different circumstances, as well as it does not log you out of the tool when there are internet outages.
What do you dislike about the product?
it would be disproportional to point out perhaps one or two flaws (which I cannot remember at this time) and compare them with the other perks Ujet has as a whole tool.
What problems is the product solving and how is that benefiting you?
the bot might be considered as good assistance in regards to time. However, time might vary from time and depends on the efficacy when handling live issues in chat.
Great experience, clear reception, and easy to use.
What do you like best about the product?
I like that the reception is clear and I can listen to our clients without any static. Lastly, I really appreciate the Live Chat option and the recording link that is provided at the end of the call or text.
What do you dislike about the product?
I don't like it when the call the call sometimes drops. There are also times when the keypad is grayed out making it hard to choose an option.
What problems is the product solving and how is that benefiting you?
UJET allows us to be more transparent with our clients and since the call are recorded we can always review them to improve our customer service experience for out guests.
Recommendations to others considering the product:
I recommend using UJET the live char feature to communicate with clients in real time. I also recommend this product for the clear reception and because it records the call to keep a record of the communication.
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