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Ujet is the most reliable and easy to use calling platform that I have used.
What do you like best about the product?
I like that Ujet is able to connect with Salesforce and auto-create cases when a call is started.
What do you dislike about the product?
Sometimes a duplicate case is created when calling a customer back on the open case. Additionally, if the phone number in the case does not have the "+" sign in it, Ujet will create a new case under a different account and not find the customer's account.
What problems is the product solving and how is that benefiting you?
Troubleshooting devices, accounts, answering general questions and placeing orders.
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It is very user friendly
What do you like best about the product?
I love that it does not take long to load, and you can change the status before a call is completed so that you do not have another call come in when you have to go to break time.
What do you dislike about the product?
Nothing! I love it - it is straightforward to use.
What problems is the product solving and how is that benefiting you?
Technical issues are quick to solve. You refresh or restart, and then you can start working again.
Efficient
What do you like best about the product?
You can juggle around the system to help you control your calls
What do you dislike about the product?
Freezing of the system and it sometimes glitches
What problems is the product solving and how is that benefiting you?
the number f calls taken
UJET teams
What do you like best about the product?
It would be good that you do not have to delete between the rooms between the numbers when calling a customer. There is good sound in the phone.
What do you dislike about the product?
That there are so many presses before you can call a customer, and that it would be good that you do not have to remove between the rooms between the numbers when calling the customer
What problems is the product solving and how is that benefiting you?
The problems that you have to solve are that you have to remove the spaces on the numbers before you can call. How I solve this is that you have to put the phone number in the note and then change it in (a little double work)
Ujet is pretty straight forward
What do you like best about the product?
UJET makes it easy to set my status right away when I need either a quick break in between chats or even to give me some time to complete some notes
What do you dislike about the product?
Lags a lot, can make it hard to get work done when constantly having to refresh it
What problems is the product solving and how is that benefiting you?
n/a
User friendly!
What do you like best about the product?
It's easy to use and navigate, and the best thing is that you can view your stats in real-time.
What do you dislike about the product?
No downside for me, though, but it would help a lot if Ujet will also add a settings tab on the interface.
What problems is the product solving and how is that benefiting you?
It goes along smoothly with kustomer app
Ujet! Easy to use and Hard to beat!!
What do you like best about the product?
I like that its not complicated. A simple design and it has all the bells and whistles one needs. When I open up the program, it doesn't take an hour and a half to start up! I wouldn't say I like it when that happens. I also love how it doesn't have an overload of options, and it just simplifies everything. Not having a big bulky phone on my desk is something I do not miss! The start-up process is relatively fast is a serious mark in the "Pro" column. Overall, I enjoy using this product because of its simplicity. I can do exactly what I need to do, and that's good enough for me.
What do you dislike about the product?
I dislike the lack of customization available. Nothing to make it more personal for the users. It isn't exciting to look at. I also wish the user could have a call go into wrap-up after the call ends. That way you don't go straight to available and get a call before your are ready! That gets me frustrated to be honest! I want to be prepared before I take that next call. Besides that, there is not too much I don't like about this platform. Sometimes I wish the window was a bit bigger, but I think that's something I can fix.
What problems is the product solving and how is that benefiting you?
I don't need to have a bulky phone on my desk! If that was the only benefit...that's ok with me! It keeps me productive and gives me more speed where it counts. I don't have to deal with phone cords or use multiple systems to make a site called. It just makes the whole calling or dialing process as easy as possible. Speed is always critical in my industry, and Ujet calls or answering g calls fast and as efficiently as possible. When it comes to the benefits, I can say that the time it saves me alone makes this product worth buying. I have been able to double my call loads just by adding Ujet to my toolbelt.
Recommendations to others considering the product:
My advice when it comes to using Ujet would be to keep it simple. Don't try to do too much, and just try and stick to the basics. If you do that and use it for what it is meant for, you can't go wrong. Let's say things do go haywire. Reach out to their support. There's not much they won't be able to help with!
Highly engaged and focused on customer experience
What do you like best about the product?
UJET provided multiple experts to get us through the implementation process; the product is browser-based (no software or downloads needed); and the integration with Salesforce is top-notch!
What do you dislike about the product?
Metrics could be better, but they are working on a solution. I want increased visibility into the future of the product.
What problems is the product solving and how is that benefiting you?
IVR, Contact Center Management System, call routing, Salesforce case creation, follow-up, integration with our SSO provider AND (potentially) Chat/SMS support
Recommendations to others considering the product:
Get familiar with their support/help site, it is very beneficial. Utilize the various resources they provide such as sales staff, implementation managers, support team members and customer success representatives. Like other software companies, they allow you to try out the product before you buy, take advantage of this. Do your homework on what YOU need and see if UJET aligns with your expectations. This is true for all software purchases, but it is the best advice I can provide when going through a vendor selection process.
Ujet is very clear, not complicated like other software.
What do you like best about the product?
The features are good. The timer that UJET sets is good too. I like how it's easy to log in and off.
What do you dislike about the product?
UJET sometimes does not ring, when using other browsers.
What problems is the product solving and how is that benefiting you?
restarting the computer, logging on/off
Recommendations to others considering the product:
Ujet is a great tool for Outbound and inbound calls! It's super straight forward and not complicated to use even for first time users!
What do I think about Ujet?
What do you like best about the product?
I think Ujet is clear and easy to use. The connection is very clear.
What do you dislike about the product?
It does not ring most of the time which results in a lot of missed calls.
What problems is the product solving and how is that benefiting you?
I used Ujet to help participants with the scheduling process. It's very clear when connected and I love how they give us 3seconds before we go live.
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