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ujet Review
What do you like best about the product?
I like that I'm able to receive and make outbound calls without having to use a different software since it is linked to my Zendesk and okta accounts for work purposes. I'm also to do transfers or call other departments while on the call. you're also able to change aux codes
What do you dislike about the product?
Sometimes it puts on unresponsive statuses if the internet is lost or disconnected; it will then skip calls on the queue. and also, sometimes, it freezes while you are on the call
What problems is the product solving and how is that benefiting you?
Being able to see the name of the customer calling and the customer's information automatically populate on Zendesk when the call comes through, and if a specific department is transferring a call to you, you can visibly see the agent's name and the Customer's name
Recommendations to others considering the product:
It is an easy tool to use and manage.
Easy to set up as well.
Help to quickly identify the call, be it a department or a customer calling.
Easy to set up as well.
Help to quickly identify the call, be it a department or a customer calling.
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very exceptional and educational experience
What do you like best about the product?
It is a very user-friendly system. Its easy to utilize and fun to work with
What do you dislike about the product?
there are times where call tickets do not populate and it makes it difficult for me to work
What problems is the product solving and how is that benefiting you?
I am solving customer issues by utilizing akb which can also be found on UJET. Talking points appear on the screen on UJET itself
Recommendations to others considering the product:
...
Ujet.cx for businesses.
What do you like best about the product?
The great thing about Ujet is that it is user-friendly and you are able to have shortcut features that make your life so much easier. There is no software like it.
What do you dislike about the product?
There is only one thing about it, sometimes it would aux you on the incorrect one. It would be so much better if they could look into this and find a resolution.
What problems is the product solving and how is that benefiting you?
I am able to take calls and assist the customers with their queries. And I must mention the quality of the call is exceptional, I am able to hear the customers perfectly.
Recommendations to others considering the product:
It is the most user-friendly software that you can use in businesses.
My experience with Ujet has been great.
What do you like best about the product?
Helps with tracking and receiving calls promptly. It helps create caller Ids that help quickly identify the customer's information and also help with ininitiating new contacts.
What do you dislike about the product?
The only thing I dont like about uJet is that it freezes from time to time which makes it hard to complete or to reslove issues quicker and may result to unnecessary call backs.
What problems is the product solving and how is that benefiting you?
The problems I have solved with uJet or the benefits are that I can track my phone contents and AHT for the day, which helps me align with my daily KPIs. I like how I can also switch to chat.
Recommendations to others considering the product:
Self-service or in-app troubleshooting tools
Great Tool
What do you like best about the product?
UJET is very helpful in displaying the minutes and seconds for each call and action selected. It helps me to stay on top of my hold times. I also like how adding another call is easy to do. Having my stats readily available is also very helpful. Having the ability to text back and forth with customers is also very helpful and is up to date with the times.
What do you dislike about the product?
The only downside I have experienced with UJET is the hangup and callback feature. I've tried using this feature a few times and it just rings and rings and does not give the option to disconnect the line. I've had to close UJET completely down and bring it back up.
What problems is the product solving and how is that benefiting you?
The benefit of UJET is that I am able to handle my call and hold times more accurately. I am also able to stay on top of my stats daily and to see my call ratings.
Sometimes UJET glitches a bit but overall great system and easy to navigate.
What do you like best about the product?
That I can go back and review my call, also that I can leave a description/disposition about the call at the end.
What do you dislike about the product?
Sometimes it will not ring, and in turn, I miss a few calls now and then. Everything else works wonderfully.
What problems is the product solving and how is that benefiting you?
I have realized that I benefit from UJET because it is easy to access and navigate, which in turn helps me solve the customers' issues more efficiently.
Recommendations to others considering the product:
Go for it! It is great for CSR and provides all tools needed on just one screen!
Great software, would highly recommend.
What do you like best about the product?
Great quality calls. easy to learn and teach.
What do you dislike about the product?
It's hard to answer calls some days and when ansnswering calls at last ring it'll mark as missed call.
What problems is the product solving and how is that benefiting you?
Redelivery and credit.
1 year uJet review
What do you like best about the product?
UJET is fast and efficient and relatively easy and quick to fix when there's an error. We use Ujet for live ticket and phone interactions with our Zendesk platform. I like that you're able to see previous interactions and also see a person who transfers a call to any department
What do you dislike about the product?
The only issue I'd say I have, Is I think, a technical error. After a call or when you're on a call, you won't receive a call. It would automatically put you on unresponsive or unavailable, and that's constantly getting me in trouble with the supervisors cause it indicates that I have been skipping calls.
What problems is the product solving and how is that benefiting you?
UJET makes it a lot easier because we don't necessarily need a physical telephone to make calls. With the transfers, you can easily click on the transfer option on the platform and quickly transfer to the correct department.
Recommendations to others considering the product:
Ujet is a user-friendly platform that allows you to make calls anywhere around the world, and you're able to see agents' statuses and also easy to click transfer option.
UJET Review
What do you like best about the product?
I love that ujet has so many functions, and still runs smoothly. I like the add call feature gives me the ability to make a call with out having to conference everyone in.
What do you dislike about the product?
If the internet connection is unstable it will continue to operate in its current status rather than log out. So I would like to see that change. THANKS A BUNCH!
What problems is the product solving and how is that benefiting you?
All kinds of customer and retailer issued, I believe my company is it allows so many apps in one place yes I have the ability to be on a call and make a call with out disconnecting
Recommendations to others considering the product:
UJET IS perfect for multiple phone line I would completely recommend this to everyone
UJet support team rocks!
What do you like best about the product?
U-Jet team is extremely helpful and responsive, even though some of our onboarding team was in Australia, they all made time to make sure that we had prompt and timely support. Now that we are about a year into our contract, they still have check-ins with us every couple of weeks to make sure that our systems are running smoothly and any new tools that have been implemented can be added to our team's queues. I can't rave enough about our account support team.
What do you dislike about the product?
The tools and resources we need that are missing from U-Jet such as video chat, the ability to have our team ONLY get chats OR calls, not both, all had feature request tickets submitted on our behalf by our on-boarding team. They were so helpful in making sure that the products work in the way we need them to!
What problems is the product solving and how is that benefiting you?
The chat feature in Kustomer is really not functional in a way that our team can use. U-Jet was a lifesaver helping us launch their chat feature in the few weeks before our Black Friday sale. We are now working with them to optimize our virtual assistant and we have our fingers crossed that the tools and resources we are missing (video chat and the ability to have an agent on ONLY calls OR Chat, not both) will be resolved soon.
Recommendations to others considering the product:
UJet has a simple to use platform, a great onboarding team, extremely responsive tech support team and a willingness to build new tools to support our team.
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