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Love ujet
What do you like best about the product?
Count down for incoming call is the absolute best.
What do you dislike about the product?
Dead air calls that come in it would be nice to know if someone was actually there. Leave the call back number on screen so we can use that to search for members.
What problems is the product solving and how is that benefiting you?
It's helping us to be able to call back faster with the hang up call back button.
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A great business tool that makes work more efficient!
What do you like best about the product?
I like the ability to look up the information while listening to and making calls with everything at my fingertips on one screen.
What do you dislike about the product?
This tool is new to me and because it makes my work more efficient I have not found anything I dislike about UJET
What problems is the product solving and how is that benefiting you?
It is more efficient having the ability to make and review calls within the same system I work out of.
Ujet has been very user friendly and very responsive when help or support is needed.
What do you like best about the product?
Their Support. They reply very quickly and with helpful steps to resolve issues. Also the ability to customize what info you need and want with a customer dashboard.
What do you dislike about the product?
We did have some issues at first with logins and compatibility with PCI systems.
What problems is the product solving and how is that benefiting you?
UJET is giving us better and more accurate reporting for our phone contact.
Great tool for work!
What do you like best about the product?
It helps the organization when working, from break times to meeting times.
What do you dislike about the product?
I don't think there is anything that bothers me, I see everything in perfect condition for now.
What problems is the product solving and how is that benefiting you?
There is no problem.
UJET for a New User
What do you like best about the product?
It was surprisingly easy to get the hang of after a few times of using it. I like that it logs a lot of details of the call so I don't forget and works seamlessly with Zen.
What do you dislike about the product?
Ease of use is I think the best feature, it was easy to learn even for someone who was using this kind of application for the first time. The UI could be improved the dial pad is a little small for my taste.
What problems is the product solving and how is that benefiting you?
UJET saves a lot of time and hassle for me. Also I love having everything in one place and not having multiple tabs open at one time. It makes working efficient.
It has been very useful for us making calls and sending mesage
What do you like best about the product?
Voicemail and Text features, along with it being able to record my time being at work
What do you dislike about the product?
Its good so far. very useful and still getting a hang of it as the days goes by
What problems is the product solving and how is that benefiting you?
None so far
Helps me prepare for work.
What do you like best about the product?
Counts down when a call comes in making my job easier and I feel more prepared.
What do you dislike about the product?
Not being able to use the text portion of UJET. It would be so much easier once we get that going. Messaging members will be so much easier if they are in an area where they don't have good service.
What problems is the product solving and how is that benefiting you?
Connecting with members easier. Able to easily call and receive calls.
One of the best CRM platforms I've ever used!
What do you like best about the product?
I like how easy to use and navigate UJET is. If you've been in the Cs industry for any amount of time you will quickly learn what you like.
What do you dislike about the product?
I wouldn't say there's anything at this moment that I really dislike about it.
What problems is the product solving and how is that benefiting you?
It is helping me manage my daily contacts as well as keep up with any I have to follow up with.
Reliable
What do you like best about the product?
Countdown prior calls coming in to prepare
What do you dislike about the product?
It would be better if UJET can be closed and automatically pops up whne calls or chats came in so it don't interfere working on Kustomer when in not working on an interaction in UJET
What problems is the product solving and how is that benefiting you?
I am really not sure as of the moment.
I love Ujet
What do you like best about the product?
I love that we can set the next status already while on the call and we can easily callback when a call got disconnected.
What do you dislike about the product?
None so far. I love using it and I'm not encountering issues so far.
What problems is the product solving and how is that benefiting you?
Making it easy for me to contact customers.
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