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I like Ujet. The system is easy to use.
What do you like best about the product?
Ujet is very simple and easy to use. I like how evrything is so easy to click and able to locate.
What do you dislike about the product?
I don't like how we have to use / for shortcuts to pop up.
What problems is the product solving and how is that benefiting you?
I like how I'm able to call a customer back with the number hidden or changed. It keeps my number safe from customers.
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Good customer service/tech support
What do you like best about the product?
Immediate response to issues but email or zoom.
What do you dislike about the product?
I have nothing to say bad about Ujet because they are customer service driven.
What problems is the product solving and how is that benefiting you?
I can see all of my clients contacting information
Easy To Use
What do you like best about the product?
I like the ease of use and the integration with other tools that are already in use.
What do you dislike about the product?
If UJet is open in multiple windows, there may be issues such as constant ringing throughout the call.
What problems is the product solving and how is that benefiting you?
We use UJet for taking calls and for agent status'.
Has major Issues
What do you like best about the product?
The ability to sometimes navigate to customers
What do you dislike about the product?
The fact that calls drop consistently will gltich with no type of warning in which I am talking to a customer and it will freeze or log me completely out
What problems is the product solving and how is that benefiting you?
Being able to speak or chat with Live customers is useful but not when the system is having issues
Great Tool!
What do you like best about the product?
I love how easy it is to utilize Ujet. The concept is definitely a great One! The interface is very user-friendly and it has an appealing feel to the system.
What do you dislike about the product?
II do not like when it sometimes gets laggy or buggy. Other than that, it's a great tool for any business.
What problems is the product solving and how is that benefiting you?
I think it helps save time and your entire interface is all there and ready for use.
Awesome software
What do you like best about the product?
It literally becomes your best friend because it accommodates for you the things that you would otherwise have to spend a lot of time in, making everything easier.
What do you dislike about the product?
It may feel laggy at times, but overall, the positives will outweigh the negatives in this case because it is such a great tool. I feel like improvements could be made to software but all around is good.
What problems is the product solving and how is that benefiting you?
A lot such as getting in touch with my customers. The benefits are endless such as managing the correct status on my calls , and offers a lot of options for its users.
It has been an accurate fast & easy to understand platform
What do you like best about the product?
It is easy to understand and practical platform to work remotely.
What do you dislike about the product?
It's been very few issue errors on the app; personally, as a user with a reliable internet network, I don't seem to have any errors being online or available.
What problems is the product solving and how is that benefiting you?
On my end there is no error issues to be solved.
Ujet is very efficient
What do you like best about the product?
I like that Ujet provides it's easy to use app to manage my status ,it is an amazing tool for customer service, it is very stable, and the quality of the calls is remarkable.
What do you dislike about the product?
I do not like when Ujet freezes or changes my status without knowing, sometimes I have to completely restart my computer. When I log in the first time, it takes time to load.
What problems is the product solving and how is that benefiting you?
It is very user-friendly, it makes it easier and faster to communicate with our clients, which makes the job easy. It has many benefits as fas as tracking calls.
Ujet is really easy to use
What do you like best about the product?
That is really intuitive and the options are easy to understand. Also, the amount of work that it saves you is phenomenal since it requires a lot of work to do it manually.
What do you dislike about the product?
Sometimes is kinda laggy. It will not let me answer calls, it does it rarely but still will be an inconvenience to have it like this more than not. But like i said is not regularly.
What problems is the product solving and how is that benefiting you?
problems such as taking calls in a rapid manner, also being able to get different aux options, and I'm absolutely more productive. The business performance has increased in at least 20%.
Easy to Learn and Easy to Use
What do you like best about the product?
It is effortless to learn and use for my work. I appreciate that its UI is not complicated. The best thing about it is it can integrate into our system for ease of use.
What do you dislike about the product?
Ujet is great and there isn't really anything that can be picked on. I have used a lot of tools in the past and it is by far the best that I could ask for. Really great product.
What problems is the product solving and how is that benefiting you?
It allows me to seamlessly assist our customers without the need to constantly watch the tool we use for calling. It makes us more productive in how it aligns with our other tools.
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