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if you know how to use this application is a really good tool
What do you like best about the product?
The easy way to change your work status, and with a good internet conection work properly
What do you dislike about the product?
Sometimes is not working properly because 1 hour after working on it jump to another status
What problems is the product solving and how is that benefiting you?
is a really good to see the time frame in live
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Awesome platform makes our tasks so much easier
What do you like best about the product?
The platform allows us to manage our tasks in better ways. Also, the notifications for every interaction taken by us make this so much easier to handle.
What do you dislike about the product?
I would love to see pop-up notifications in order to give us a better experience in the calls section.
What problems is the product solving and how is that benefiting you?
Well-optimized interface. Makes so much easier to take calls and chats in our daily tasks.
Very helpful application
What do you like best about the product?
This is the great platform to interact with the customers and very user friendly. Through this we can handle multiple chats like 10 at a time which helps in connecting with many people.
What do you dislike about the product?
Anybody can use and it is not so hard to use this tools and we can keep a track of every conversation which we have with the customers on a daily basis. We can pull out all reports easily
What problems is the product solving and how is that benefiting you?
Very rarely but we have problems with refreshing the application. Sometimes we have issues with opening and closing the tickets. But once we clear cookies and caches, everything gets sorted
Widget is poorly designed and doesn't work well.
What do you like best about the product?
It has amazing report functionalities is a significant benefit. Having a robust reporting system can be critical for call centers to understand how their agents are performing, identify areas for improvement, and make data-driven decisions to improve customer satisfaction.
What do you dislike about the product?
However, it's concerning that the connection is very unstable. This leads to significant disruptions in service, long wait times for customers, and frustration for both customers and agents. The instability of the connection could also impact the quality of the calls, which is a crucial aspect.
Poorly designed widgets, the application doesn't always ring when it should, which results in missed calls and unhappy customers.
Poorly designed widgets, the application doesn't always ring when it should, which results in missed calls and unhappy customers.
What problems is the product solving and how is that benefiting you?
Integration with CRM solutions: UJET offers integration with CRM solutions, which can help teams streamline their workflow by providing them with customer data in real-time. This integration allows agents to have a complete view of a customer's history, previous interactions, and preferences. As a result, agents can provide personalized service and resolve issues more efficiently.
Multiple channels for customer support: UJET offers both voice and chat channels for customers to reach their support agents. This enables customers to use the channel that suits them best, which can lead to higher customer satisfaction rates. Additionally, offering multiple channels can help reduce wait times and provide customers with faster resolutions.
Interactive Voice Response (IVR): UJET's IVR system can help reduce call volume by providing customers with self-service options. This system allows customers to get answers to their questions quickly without needing to speak to an agent. This feature can help reduce wait times and provide a more efficient customer service experience.
Robust reporting system: UJET offers a robust reporting system that provides call centers with valuable insights into their operations. This reporting system can help identify trends, track agent performance, and provide data-driven insights to improve customer satisfaction.
Multiple channels for customer support: UJET offers both voice and chat channels for customers to reach their support agents. This enables customers to use the channel that suits them best, which can lead to higher customer satisfaction rates. Additionally, offering multiple channels can help reduce wait times and provide customers with faster resolutions.
Interactive Voice Response (IVR): UJET's IVR system can help reduce call volume by providing customers with self-service options. This system allows customers to get answers to their questions quickly without needing to speak to an agent. This feature can help reduce wait times and provide a more efficient customer service experience.
Robust reporting system: UJET offers a robust reporting system that provides call centers with valuable insights into their operations. This reporting system can help identify trends, track agent performance, and provide data-driven insights to improve customer satisfaction.
One call at a time
What do you like best about the product?
Now that I have been using UJET for about 2 weeks, I like the look of it. It does take a bit of time to get used to it but once you grasp it every call gets easier and easier. I think that once we add Kustomer to the UJET platform it will be amazing. I will update my comment once I can work with both programs. the only thing right I miss is the notepad that we had with 5-9.
What do you dislike about the product?
at times the lag between when it says you have a call and then when the call comes in. I wish that when you hear the signal then the call would be there. I have had a few false starts and had to repeat my greeting.
What problems is the product solving and how is that benefiting you?
UJet is helping out customers with a one-call resolution. and streamline our workflow. It allows each dept to quickly handle any situation quickly.
Loving UJet!
What do you like best about the product?
I love how user-friendly and intuitive UJet is on the user, admin, and manager levels. It's effortless to update the IVR and tweak settings without the need for their help or the help of someone with IT knowledge. The look is very clean, and the location of features on the agent level is where they should be. This made the transition seamless.
What do you dislike about the product?
I wish there were an option to be able to search settings. You can only click through each menu and section, which sometimes makes finding a particular setting difficult.
What problems is the product solving and how is that benefiting you?
Streamlining voice, chat, and SMS into one product. Improving the agent experience and the admin experience in terms of customization.
Ujet is easy to use and provides a seamless calling experience.
What do you like best about the product?
I like that it is user-friendly, and its interface is easy to navigate. I don't have to pick up the calls because it has auto-answer, and it has a whisper function to let me know there's an upcoming call.
What do you dislike about the product?
Nothing so far, it's been a great experience.
What problems is the product solving and how is that benefiting you?
It's the ultimate solution for managing both incoming and outgoing calls, all in one place!
It's a user friendly.
What do you like best about the product?
It's easy to use. I also love how the color changes when changing the aux. It's fast as well, and I use it daily at work!
What do you dislike about the product?
I don't find anything at fault with UJET. Interacting with the fluid interface has been a fantastic app and a great experience. Well done to the team!
What problems is the product solving and how is that benefiting you?
UJET is essential as I use it daily to set my attendance. We use it for handling chats, calls, as well as e-mails! It's a must-have for any call center enviroment.
Good experience with ujet software and easy to handle
What do you like best about the product?
Everything is easy and user friendly. I would definitely suggest this software to any company. Easy to understand and easy to handle and happy to use it. We can easily review the tickets.
What do you dislike about the product?
Nothing is to dislike but sometimes the ujet gets logged of due to time expired which becomes problematic to the agent to go to octa and restrart it again while on chats.
What problems is the product solving and how is that benefiting you?
Contracting the customer for their problems and resolving their issues. Ujet is the only source to contact with us and to help the shoppers in any stage. This is the only platform to the shoppers
Makes your workspace feel easy, in order, and complete
What do you like best about the product?
I love how easy the transfer service is. I love how we can communicate with our customers through chatting or even calls. Lets us assist them in a quick manner.
What do you dislike about the product?
The least thing I hate about UJet is that it signs me out and need to take time to log back in. It also has problems at times which can cause commotion in a work environment trying to solve the problem!
What problems is the product solving and how is that benefiting you?
It has solved many customer problems. Without UJet we wouldn't be able to do what we do and assist our customers to the full potential. It is benefiting me because without UJet I'm jobless and our customers stay upset!
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