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Friendly user
What do you like best about the product?
For me, I love to use UJET all the time because the system is friendly to users and easy to navigate, unlike other systems. While I'm using UJET, you can easily check if you're overbreak.
What do you dislike about the product?
For me, I have no problem when I'm using UJET.
What problems is the product solving and how is that benefiting you?
For me, the benefits of UJET are that you can easily choose what tags you want, and you can also check your time if you're already on a break or meal.
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Nice tool to use
What do you like best about the product?
Everyday we've been using UJET as out tool to receive a call out bound or inbound, what i like on this tool is very responsive and when i used it there's no problem.
What do you dislike about the product?
I donn't have any dislike about this tool is very easy to use and very responsive
What problems is the product solving and how is that benefiting you?
I am a customer service representative and we used this tool on our daily basis we can use it to go out bound and in bound calls.
UJET is the Best
What do you like best about the product?
What I liked about Ujet is that it's very easy to access and change auxes. Also UJET is very helpful tool that we are using to check SLA, queues, email and phone availability.
What do you dislike about the product?
For me None. UJET is very helpful to us. Thank you for making this tool a friendy easy tool.
What problems is the product solving and how is that benefiting you?
There's a lot like for example doing an inbound call it is easy to access and as I mentioned this tool is a friendly user tool. It benefits me because by making my work easy and smooth
Simple but elegant
What do you like best about the product?
Toggling with different auxes is easy and reliable. Color coding of each auxes making it easy to determin. Using it to search for the right deaprtment to transfer to is user friendly.
What do you dislike about the product?
Sarting it is a bit of a pain, it loads up a bit slow. Using it inside an app to make outbound calls will automatically create a ticket which makes the process tideous when it does.
What problems is the product solving and how is that benefiting you?
Changing auxes is always easy because auxes is color coded, making outbound calls is also smooth and transferring calls to correct department. Going back and fort from 1st to 2nd line is a breeze as well
Review as a Ujet user
What do you like best about the product?
Ujet is super beginner user friendly. People that is involved in creating Ujet did a really great job. Aside from the voice quality is better than any other system but it’s more reliable and very easy to use.
What do you dislike about the product?
Its slow, it takes time to load and its frustrating since there is time that our shift is less than 5 minutes away but Ujet takes sometime to load. Sometimes it can be a little wonky or do some weird things.
What problems is the product solving and how is that benefiting you?
I love that I can help customers with ease and quick connection. It's also extremely easy to multitask on other sites to help customers more. Ujet interface is a lot begginer friendly compare to others.
New update of UJET is amazing yet has some flaws
What do you like best about the product?
With the newest update of the UJET, it gives us an insight of how much we are avail on the calls that we got in. The color scheme is good and the new features are good as well. This includes the categorized feature that you can do especially if you need to transfer the call to one of your department. It also helps us "customer support" to make a efficient workload. Especially you need to go on avail. Having a new update makes our job easier. Implementing a frequent update will help the business g row.
What do you dislike about the product?
With the new update sometimes it has some bugs wherein the waiting caller is not actually real. Also, you have to navigate deeply enough to find the outbound call that you have.
What problems is the product solving and how is that benefiting you?
UJET is solving the problems of the customers it helps the customer to reach out to us since me as a Call Center Agent, UJET helps to establish stable connection between me and the customers around the globe! UJET benefits me in a way that I can easily reach out to different customers when needed to, also it can tell you who you are talking with. Solving this kind of concerns by establishing connection with UJET helps me to learn more and expand my skills and knowledge by providing customer service with the help of UJET.
Ujet is really one of the best!
What do you like best about the product?
Easy to use, and convinient. It's very user friendly!
What do you dislike about the product?
Honestly, I can't think of anything I dislike about UJET.
What problems is the product solving and how is that benefiting you?
Helps me with time keeping, manage my time, and reduce my average handle time.
Very accurate and easy to use.
What do you like best about the product?
Very easy to use and great user interface.
What do you dislike about the product?
None. UJET is very user friendly. It's nice.
What problems is the product solving and how is that benefiting you?
It solves time keeping problems. Keeps us up to date with or schedules.
The Ujet tool is useful in many ways for your call center needs.
What do you like best about the product?
Ujet is straightforward and easy to use even for first-timers. I really like the simple design, yet very efficient to use. I'd likely recommend this to my collegues.
What do you dislike about the product?
So far, Ujet is working as it should. Some improvements on the latency side will be of help. Also, Ujet sometimes disconnects, but for only a short while. This is somehitng the devs can work on.
What problems is the product solving and how is that benefiting you?
*Easy tagging of my auxes
*Web-based software that is fast and easy
*Mosly working and, on rare occasions, having an issue.
*Very convenient to use and user-friendly.
*Web-based software that is fast and easy
*Mosly working and, on rare occasions, having an issue.
*Very convenient to use and user-friendly.
Very Satisfactory
What do you like best about the product?
Very Convinient and easy to use, very accessible.
What do you dislike about the product?
None so far. It is easy to use and very user friendly
What problems is the product solving and how is that benefiting you?
By using UJET I can simply know my scheduled breaks.
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