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Best App Ever
What do you like best about the product?
Easy to use, user friendly, easy to navigate
What do you dislike about the product?
None so far, it was very easy using this app
What problems is the product solving and how is that benefiting you?
Using Ujet as contact app, it is easy to contact our customer, do 3 way call, and very easy to use
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UJET All in one tool for reliable connection
What do you like best about the product?
Easy to navigate, monitor auxes and extract data when needed. It's typically an all in one tool since it has all the data you need in managing your people and time. It is a tool yu can rely on.
What do you dislike about the product?
It quite froze sometimes but manageable and easy to fix with.
What problems is the product solving and how is that benefiting you?
It is very detailed about all the interactions being connected. All time frame, threshold and auxes tagging are already on the tool itself.
The new Ujet look.
What do you like best about the product?
I like it is simple and easy and now it seems to be simpler.
What do you dislike about the product?
I don't like that Ujet uses the same color for different statuses and the new look is cool but it would improve our sight if the status color covered the whole widget as it was before.
What problems is the product solving and how is that benefiting you?
I'm not sure, I didn't notice problems so far.
Ujet experience
What do you like best about the product?
Omnichannel Support: UJET allows customers to reach out for support through various channels such as phone, chat, email, and social media. This provides flexibility and convenience for customers to choose their preferred communication method.
Intelligent Routing: UJET's intelligent routing system ensures that customer inquiries are directed to the most appropriate agent or department, improving efficiency and reducing response times.
Mobile-Friendly Experience: UJET is designed to provide a seamless experience across different devices, including smartphones and tablets. This allows customers to access support whenever and wherever they need it.
Analytics and Reporting: UJET offers robust analytics and reporting capabilities, providing insights into customer interactions, agent performance, and overall customer support metrics. This data can be valuable for businesses to identify areas for improvement and make data-driven decisions.
Integration Capabilities: UJET integrates with various CRM systems, ticketing platforms, and other business tools, allowing for smooth workflow integration and data synchronization.
Intelligent Routing: UJET's intelligent routing system ensures that customer inquiries are directed to the most appropriate agent or department, improving efficiency and reducing response times.
Mobile-Friendly Experience: UJET is designed to provide a seamless experience across different devices, including smartphones and tablets. This allows customers to access support whenever and wherever they need it.
Analytics and Reporting: UJET offers robust analytics and reporting capabilities, providing insights into customer interactions, agent performance, and overall customer support metrics. This data can be valuable for businesses to identify areas for improvement and make data-driven decisions.
Integration Capabilities: UJET integrates with various CRM systems, ticketing platforms, and other business tools, allowing for smooth workflow integration and data synchronization.
What do you dislike about the product?
NothiLearning Curve: Like any new software or platform, there can be a learning curve associated with adopting UJET. Users may need some time to familiarize themselves with its features and functionalities.
Integration Challenges: While UJET offers integration capabilities, some users may encounter difficulties when integrating UJET with their existing systems or workflows. It's important to ensure compatibility and smooth integration during the implementation process.
Customization Limitations: Depending on specific business requirements, some users may find certain customization options to be limited within the UJET platform. This can impact the ability to tailor the system to unique organizational needs.
Pricing: Pricing structures and plans can be a consideration for some users. It's important to assess the cost-effectiveness and value proposition of UJET in relation to the specific needs and budgets of the organization.ng so far, everything about it is great.
Integration Challenges: While UJET offers integration capabilities, some users may encounter difficulties when integrating UJET with their existing systems or workflows. It's important to ensure compatibility and smooth integration during the implementation process.
Customization Limitations: Depending on specific business requirements, some users may find certain customization options to be limited within the UJET platform. This can impact the ability to tailor the system to unique organizational needs.
Pricing: Pricing structures and plans can be a consideration for some users. It's important to assess the cost-effectiveness and value proposition of UJET in relation to the specific needs and budgets of the organization.ng so far, everything about it is great.
What problems is the product solving and how is that benefiting you?
Fragmented Communication Channels: UJET helps solve the problem of having customer inquiries spread across multiple communication channels such as phone, chat, email, and social media. By consolidating these channels into a unified platform, UJET offers a centralized hub for customer interactions.
Inefficient Routing and Response Times: UJET's intelligent routing system helps solve the problem of inefficient distribution of customer inquiries by automatically routing them to the most appropriate agent or department. This reduces response times and ensures that customers receive prompt and accurate assistance.
Lack of Contextual Information: UJET provides agents with contextual information about customers, such as their previous interactions, purchase history, and preferences. This helps agents deliver personalized and tailored support, enhancing the customer experience.
Limited Mobility and Accessibility: UJET's mobile-friendly design and capabilities enable agents to provide support on the go, regardless of their location. This flexibility improves accessibility and ensures that customers can receive assistance whenever and wherever they need it.
Incomplete or Inefficient Data Analysis: UJET offers robust analytics and reporting features, allowing businesses to gather insights from customer interactions, agent performance, and support metrics. This data-driven approach helps identify trends, optimize processes, and make informed decisions to enhance the overall customer support strategy.
Inefficient Routing and Response Times: UJET's intelligent routing system helps solve the problem of inefficient distribution of customer inquiries by automatically routing them to the most appropriate agent or department. This reduces response times and ensures that customers receive prompt and accurate assistance.
Lack of Contextual Information: UJET provides agents with contextual information about customers, such as their previous interactions, purchase history, and preferences. This helps agents deliver personalized and tailored support, enhancing the customer experience.
Limited Mobility and Accessibility: UJET's mobile-friendly design and capabilities enable agents to provide support on the go, regardless of their location. This flexibility improves accessibility and ensures that customers can receive assistance whenever and wherever they need it.
Incomplete or Inefficient Data Analysis: UJET offers robust analytics and reporting features, allowing businesses to gather insights from customer interactions, agent performance, and support metrics. This data-driven approach helps identify trends, optimize processes, and make informed decisions to enhance the overall customer support strategy.
Best call tool
What do you like best about the product?
I adore the UI; it's so clean and simple yet so feature, and the integration with Kustomer is so flawless that it seems like the same platform.
- Easy to make calls and receive and reroute them as well.
- Easy to make calls and receive and reroute them as well.
What do you dislike about the product?
Troubleshooting and error correction are quite difficult, and because it frequently integrates with other tools, things get much more difficult, because support lacks a live chat function, it is extremely difficult to solve problems as fast as possible.
What problems is the product solving and how is that benefiting you?
I appreciate how UJET's call-holding feature instantly mutes the call, saving me from worrying. It enables me to quickly switch between tasks and complete important notes during calls, which is crucial when dealing with challenging cases that can arise at any moment. However, we must acknowledge that no innovation is without its flaws. Our fast-paced culture aims to keep up with advancements but should not overlook their limitations."
More reliable and consistent performance of the new update of UJET!
What do you like best about the product?
With the newest update of the UJET it help us to explore and use the other functions to interact with our customer, organizing the navigation tool bar is the best thing that a software has wherein UJET was able to do so. Also, with the new update you can see the new update that has the available time that you can see on how many minutes or hours you are avail, with this function you can know that you have to multi-task when it is not queueing. Over all the newest update of UJET is so much better than before.
What do you dislike about the product?
With the newest update of UJET it could be a confusion if you're not familiar with the ticket since the RECORD ID instantly connects/links on one of your ticket in the Kustomer app since it is integrated with it. Also, sometimes it has a bug that it tells us that someone is waiting on the line for our call queue, but when you click avail, no one is waiting which is kinda confusing.
What problems is the product solving and how is that benefiting you?
Call center is my first time experience, UJET helps me to establish connection between customer, so far it has this great stable in terms of connecting around the globe. It helps to interact absolutely without problem at all with the Customers, if ever that I need to call them back it is easy to contact them because the data are already given on the application on UJET. It gives me a benefit to learn more about the customer experience since the flow or the actual calls are good and it doesn't have any problem at all.
Ujet review
What do you like best about the product?
Easy to access and use on daily calls and transfer calls between different teams and Queues.
What do you dislike about the product?
Since it integrates with the browser you are using it, It is hard to troubleshoot and Support is not the best TBH to assist in the Fixing issues
What problems is the product solving and how is that benefiting you?
The delay and log while transferring it has been a good work in progress and seem to be fully fixed.
- Now it easier to save more time during the hold and to mange and do other membership request while you are in a call.
- Now it easier to save more time during the hold and to mange and do other membership request while you are in a call.
Ujet implementation thorough and no pain!
What do you like best about the product?
The install went at our organizations speed. We have very little expereince beyond me but our Implementation Consultant took the time to help educate and even spent extra time with my team individually to help each center.
What do you dislike about the product?
We purchased the advance analytics product and begin soon with our education, but the built in reporting has all the data just not in a friendly package.
What problems is the product solving and how is that benefiting you?
Ujet enabled us to easily get omni-channel started and with the addition of integration with MS Teams it expanded internal communication for the agents.
Recommendable UJET
What do you like best about the product?
Easy to use software and trusted by many businesses of every size. It helps make job simple and smooth. Alos, G2 users rated UJET above the competition, and number 1 in Enterprise and Mid-Market for Contact Center Operations.
What do you dislike about the product?
The CRM integration customization and advanced reporting.
What problems is the product solving and how is that benefiting you?
Cloud contact center platform for smartphones. Live reporting.
Excellent experience
What do you like best about the product?
Ujet is extremely helpful for agents like me for a lot of reasons. You can easily switch to other auxes if needed and it can be easisly identify though it's colors. Team and indivisual stats are visible and can monitor from time to time. You can see your aux elapsed time. You can easily manage your calls wither inbound or outbound.
What do you dislike about the product?
None. UJET is perfect! Ujet is extremely helpful for agents like me for a lot of reasons. You can easily switch to other auxes if needed and it can be easisly identify though it's colors. Team and indivisual stats are visible and can monitor from time to time. You can see your aux elapsed time. You can easily manage your calls wither inbound or outbound.
What problems is the product solving and how is that benefiting you?
Ujet is benefiting me in work by swithcing auxes if needed. It also helps me to identify my stats and productivity. Very simple and easy to use. The latest update is great!
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