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Ujet helps improv my customer service skills
What do you like best about the product?
i like that i can contact the customer. also, help out the customers and things. I like that i can review how many calls i have. Also, i like the percentage rate that is shown. Also, when it notifies me when the phone is ringing.
What do you dislike about the product?
i hate that you can not make a call on the same ticket. you have to make a separate ticket to call.
What problems is the product solving and how is that benefiting you?
i am solving issued with the customers and with their order
Recommendations to others considering the product:
Study the tools first
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Pretty good
What do you like best about the product?
How it has options like a regular phone, like the mute and merging calls is way easier to do and it is simple to use.
What do you dislike about the product?
Nothing besides a slight lag, in the beginning, trying to connect
What problems is the product solving and how is that benefiting you?
Contacting our customers during live issues
Exceptional Support!
What do you like best about the product?
Ujet provides a friendly and customized support structure for their clients. As our business is ever changing, Ujet change with us, introducing a wide range of product updates along with a personal approaching in doing so. Well done Ujet!
What do you dislike about the product?
Some features on Ujet can display some incorrect data, however Ujet being an expert in customer relations, take all our system suggestions onboard to create a personalized system to cater our needs.
What problems is the product solving and how is that benefiting you?
Areas of focus: Reporting, Functionality, System design.
Benefits: Client relations, quick solutions, advanced system solutions
Benefits: Client relations, quick solutions, advanced system solutions
Easy to access
What do you like best about the product?
Ujet is very to easy to use and user friendly interface. compare to other tools. You can easily track the records on the customer account including the records of happenned on the account
What do you dislike about the product?
There is nothing to like on the ujet very user friendly . You can easily see what happen in the past on the account
What problems is the product solving and how is that benefiting you?
Creating order for replacement and order will take just 1 minute to create
Recommendations to others considering the product:
Nothing ujet is very useful to us
great experience
What do you like best about the product?
ujet has been a very helpful for my every day work
What do you dislike about the product?
sometimes i get issues with the outbound calls
What problems is the product solving and how is that benefiting you?
the problem with the customers
Outstanding
What do you like best about the product?
Ujet makes my work very simple and memorable
What do you dislike about the product?
haven't found something yet that I dislike about the product, to be honest
What problems is the product solving and how is that benefiting you?
ujet has made communication with my customers very simple
Recommendations to others considering the product:
Ujet is a great product, you won't regret doing business with them
Easy to Use, Aesthetically Pleasing
What do you like best about the product?
I like the variety of colors for different aux codes, it makes it easy to remember what code I should be in and to quickly notice when I am not in the right code. The large and minimal font makes it aesthetically pleasing and easy to use.. I also like that I can refresh my page without being logged out of the software. I like how quickly it is able to refresh and return dropped calls, and show my stats in real time. The software has been consistent with different headphones and doesn't require additional setup.
What do you dislike about the product?
That codes are not organized by category or alphabetically, which would make finding specific codes easier. Since I am not an admin, I do not know whether this is possible. I additionally wish that there was a "favorite" options for more commonly used codes, I believe Five9 had this. Without that feature it is easy to mistakenly go into "Available" for inbound calls and chats. It would be nice if aux codes could be reorganized so that I can create further preference to the codes I use most.
What problems is the product solving and how is that benefiting you?
UJET drop down menu is occasionally unresponsive to clicks, and I have to minimize and maximize again before it will work as expected. The different colored codes is a huge perk, it helps me to realize when I am in the wrong aux code more quickly, this helps to avoid incorrect client billing and getting work occurrences by staying in break or lunch for an extended and unapproved amount of time. UJET does not have a notification system, this would be beneficial to also avoid going over my breaks and lunches.
UJET is extremely helpful in allowing me to log in and out of specific AUX states to do my job.
What do you like best about the product?
I love the fluidity of UJET's system, and how I can transition from one AUX state to another with ease.
What do you dislike about the product?
That my company didn't switch to it sooner!
What problems is the product solving and how is that benefiting you?
It's very seamless in the ways that it allows me to do my job, contacting customers and ensuring my company is appropriately billed for my AUX states. I am able to keep a consistency across my time with UJET's capabilities.
Recommendations to others considering the product:
I have thoroughly enjoyed my experience with UJET, and if you're hesitant, don't be! It's a great platform and is very easy to adapt to and learn and use on a day-to-day basis!
great!
What do you like best about the product?
The ystem is user frinedly and easy to manage
What do you dislike about the product?
sometimes the system is slow or doesnot show you all the options
What problems is the product solving and how is that benefiting you?
is easy to make transfers and place yourself on hold, third partycalls etc.
The Perfect Accessory for a Modern Work Force
What do you like best about the product?
UJet is the perfect communication tool to add to the arsenal of today's modern and tech-savvy workforce. UJet is an efficient yet simple method of communication, that only the real manpower of the most highly skilled, well organized, extremely detailed team of human admin assistants of yesteryear, would even come close to competing with the convenience of UJet. The way UJet incorporates the specific key points of communication into one system, easy to use is impressive, to say the least.
What do you dislike about the product?
Like any technologically advanced innovation, it can be a gift and a curse, mostly when it comes to system glitches. Another thing I would appreciate is the Wrap-Up time being extended. Lastly, the ability for all users to view queue stats would be helpful and contribute to making UJet even more awesome.
What problems is the product solving and how is that benefiting you?
managing my calls and communications between internal team members as well as customers. Also, Ujet's simplicity makes is so easy to add multiple calls and multi-task, it's more of a pleasure and less of a burden or headache to manage and track k inbound and outbound communications
Recommendations to others considering the product:
Familiarize yourself with the terms and status options before actually using UJet so that you feel confident which in turn improves your work flow.
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