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Simple
What do you like best about the product?
Ujet has color coding for all the statuses that is in it. It is important for the agent to know what his punch is to prevent lost hours.
What do you dislike about the product?
Ujet has a tendency to freeze. It's true that this is the downside of a Web based system but, a force refresh shouldn't cut the call.
What problems is the product solving and how is that benefiting you?
it shows what the stats are and it is very user friendly.
Recommendations to others considering the product:
fix bugs
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uJet review
What do you like best about the product?
The organization of set up based on color coding and the dock feature
What do you dislike about the product?
Integration to the other software we use
What problems is the product solving and how is that benefiting you?
I am no longer dinged for selecting an incorrect aux
My experience with Ujet
What do you like best about the product?
Ujet is very easy to use, a like the simple for that it works.
What do you dislike about the product?
Sometimes have some error but I feel that it is fine, it happends and the support team make the changes
What problems is the product solving and how is that benefiting you?
Technical issues for Nest.
Good comunication with the costumer
Good comunication with the costumer
Recommendations to others considering the product:
Use Ujet is so easy to use and it works fine
UJet tool
What do you like best about the product?
Its really fast, easy interface for any user.
What do you dislike about the product?
Sometimes when the internet has issues it gets stucked a lot
What problems is the product solving and how is that benefiting you?
Im a agent of nest products and im solving costumers issues, really easy to use.
It has been like a roller coaster, But good overall.
What do you like best about the product?
Ujet is easy to use, its clear and anybody can use it without having to take a long training.
What do you dislike about the product?
The only thing that we are more concern about it is. Occasionally, Ujet freezes too often and or doesn't allow agents to change aux when they should be able to. Also, At the bottom of it, The daily stats are not reflecting accurately as it has been showing 0/0 for everything.
What problems is the product solving and how is that benefiting you?
It makes it easier and faster to rapidly communicate with our client which makes the job more easy and also makes our client happy as they always expect to be assist within a reasonable amount of time and Ujet helps to contribute with the cause.
Recommendations to others considering the product:
Try it! You will like it.
A trust worthy contact center tool
What do you like best about the product?
I first used Ujet as a phone agent, I was able to notice the differences between other products. I loved Ujet since the start. Now that I have manager permissions, I love the easiness of creating reports for quality purposes.
What do you dislike about the product?
Sometimes there are some unknown issues that cause the calls to drop but Ujet has made those instances to decrease in incidence. Recently, there have been some issues with multiple transactions not been recorded. Something that I would recommend is to enable the chance to record outbound calls, and do something to avoid "no transaction found" situations, that is not something that happens every day, but there are some cases that really need to be analyzed and big surprise, the call is not there. That could be something related to the integration with other software, but I don't know.
What problems is the product solving and how is that benefiting you?
Nowadays I use Ujet for creating reports. It's very user-friendly and contains easy to access information. From an agent's point of view, it's very self-explanatory and easy to use with the different aux options.
As a member of a quality team, I often alert to find incorrect agents' behaviors. Ujet has helped me a lot to find transactions where a case was not created but because the call was available, I was able to correct that agents' behavior.
As a member of a quality team, I often alert to find incorrect agents' behaviors. Ujet has helped me a lot to find transactions where a case was not created but because the call was available, I was able to correct that agents' behavior.
Recommendations to others considering the product:
If you think customer service is an important part of your business, Ujet will facilitate your agents' role as it's very easy to use with little to no training at all. If they are used to a different contact-center software they will be amazed about how easy it is to use it.
If you are looking for a reliable software that helps you to create useful reports that integrate beautifully with spreadsheet software you will love it.
If you are looking for a reliable software that helps you to create useful reports that integrate beautifully with spreadsheet software you will love it.
Ujet Review
What do you like best about the product?
I do like the integration with Zendesk and it is much easier to find calls placed because you can match them with a ticket you are working on.
What do you dislike about the product?
Wish there was a message option and the calls drop from time to time.
What problems is the product solving and how is that benefiting you?
Calls will drop sometimes.
I can call based on a ticket ID.
I can call based on a ticket ID.
Revolutionary Communication Channel
What do you like best about the product?
- User-friendly
- Ease of login
- Multi tasking capability
- Ease of login
- Multi tasking capability
What do you dislike about the product?
Unable to keep the call when customer hung up
What problems is the product solving and how is that benefiting you?
Call another department will speaking to a customer/user
Recommendations to others considering the product:
None
A great application to track adherence.
What do you like best about the product?
UJET is user-friendly and efficient for my needs.
What do you dislike about the product?
Nothing. It works well and serves the purpose.
What problems is the product solving and how is that benefiting you?
Schedule adherence
Easy to use, very reliable!
What do you like best about the product?
It is a very easy tool to use and as a manager/admin, there are a lot of things that can be performed on the go. It shows a lot of smoothness in the interface and users have provided good feedback about the tool itself. At the moment it is one of the best VoIP tools that I have used in my call center experience.
What do you dislike about the product?
It may become laggy when there are other integrations with CRM, but nothing out of the ordinary. It is important to know which tools you are going to be using in order to understand the limitations you are going to have. For example, we don't use the CHAT feature but we integrate the tool with our CHAT platform, and it works as expected.
What problems is the product solving and how is that benefiting you?
Staffing, movement of queues, reporting, etc. It is super easy to use and it is very easy to train people to use it. Whether you are going to be training a team leader, a trainer, a quality analyst; basically anyone can take advantage of its easy to use software.
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