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It has been like a roller coaster, But good overall.
What do you like best about the product?
Ujet is easy to use, its clear and anybody can use it without having to take a long training.
What do you dislike about the product?
The only thing that we are more concern about it is. Occasionally, Ujet freezes too often and or doesn't allow agents to change aux when they should be able to. Also, At the bottom of it, The daily stats are not reflecting accurately as it has been showing 0/0 for everything.
What problems is the product solving and how is that benefiting you?
It makes it easier and faster to rapidly communicate with our client which makes the job more easy and also makes our client happy as they always expect to be assist within a reasonable amount of time and Ujet helps to contribute with the cause.
Recommendations to others considering the product:
Try it! You will like it.
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A trust worthy contact center tool
What do you like best about the product?
I first used Ujet as a phone agent, I was able to notice the differences between other products. I loved Ujet since the start. Now that I have manager permissions, I love the easiness of creating reports for quality purposes.
What do you dislike about the product?
Sometimes there are some unknown issues that cause the calls to drop but Ujet has made those instances to decrease in incidence. Recently, there have been some issues with multiple transactions not been recorded. Something that I would recommend is to enable the chance to record outbound calls, and do something to avoid "no transaction found" situations, that is not something that happens every day, but there are some cases that really need to be analyzed and big surprise, the call is not there. That could be something related to the integration with other software, but I don't know.
What problems is the product solving and how is that benefiting you?
Nowadays I use Ujet for creating reports. It's very user-friendly and contains easy to access information. From an agent's point of view, it's very self-explanatory and easy to use with the different aux options.
As a member of a quality team, I often alert to find incorrect agents' behaviors. Ujet has helped me a lot to find transactions where a case was not created but because the call was available, I was able to correct that agents' behavior.
As a member of a quality team, I often alert to find incorrect agents' behaviors. Ujet has helped me a lot to find transactions where a case was not created but because the call was available, I was able to correct that agents' behavior.
Recommendations to others considering the product:
If you think customer service is an important part of your business, Ujet will facilitate your agents' role as it's very easy to use with little to no training at all. If they are used to a different contact-center software they will be amazed about how easy it is to use it.
If you are looking for a reliable software that helps you to create useful reports that integrate beautifully with spreadsheet software you will love it.
If you are looking for a reliable software that helps you to create useful reports that integrate beautifully with spreadsheet software you will love it.
Ujet Review
What do you like best about the product?
I do like the integration with Zendesk and it is much easier to find calls placed because you can match them with a ticket you are working on.
What do you dislike about the product?
Wish there was a message option and the calls drop from time to time.
What problems is the product solving and how is that benefiting you?
Calls will drop sometimes.
I can call based on a ticket ID.
I can call based on a ticket ID.
Revolutionary Communication Channel
What do you like best about the product?
- User-friendly
- Ease of login
- Multi tasking capability
- Ease of login
- Multi tasking capability
What do you dislike about the product?
Unable to keep the call when customer hung up
What problems is the product solving and how is that benefiting you?
Call another department will speaking to a customer/user
Recommendations to others considering the product:
None
A great application to track adherence.
What do you like best about the product?
UJET is user-friendly and efficient for my needs.
What do you dislike about the product?
Nothing. It works well and serves the purpose.
What problems is the product solving and how is that benefiting you?
Schedule adherence
Easy to use, very reliable!
What do you like best about the product?
It is a very easy tool to use and as a manager/admin, there are a lot of things that can be performed on the go. It shows a lot of smoothness in the interface and users have provided good feedback about the tool itself. At the moment it is one of the best VoIP tools that I have used in my call center experience.
What do you dislike about the product?
It may become laggy when there are other integrations with CRM, but nothing out of the ordinary. It is important to know which tools you are going to be using in order to understand the limitations you are going to have. For example, we don't use the CHAT feature but we integrate the tool with our CHAT platform, and it works as expected.
What problems is the product solving and how is that benefiting you?
Staffing, movement of queues, reporting, etc. It is super easy to use and it is very easy to train people to use it. Whether you are going to be training a team leader, a trainer, a quality analyst; basically anyone can take advantage of its easy to use software.
UJET
What do you like best about the product?
I really like how smoothly the program is. It will rarely give me tech issues, but if it does then it is solved almost instantly.
What do you dislike about the product?
Nothing really at the moment, other than the wrap up time is sort of short.
What problems is the product solving and how is that benefiting you?
I am solving mostly just problems within the Wag! community/platform. Ujet helps when I need to make outbound calls, my putting me in wrap up to allow time to think.
Recommendations to others considering the product:
None
It's been great!
What do you like best about the product?
Ujet allows me to solve the cx issue faster.
What do you dislike about the product?
What I dislike is that sometimes the notifications do not work
What problems is the product solving and how is that benefiting you?
It's easier and quicker to solve the issues.
Recommendations to others considering the product:
do it, it works great!
UJET makes everything easier
What do you like best about the product?
I love the friendly interface and the simplicity of the tool. It helps make the job a lot easier. I also love the fact that it has a very good way to manage queues and agent status lists and the fast reporting generator is something that makes it unique, you can get reports done in seconds.
I also love the fact that UJET shows most of the data from the customer right from the beginning, it tells you which queue it's coming from and it also let's you know if the call is transferred or IVR. Since we integrate the UJET tool with Salesforce we also have the option to see if the customer is a repeated contact and it makes account verification easier for the agents.
I also love the fact that UJET shows most of the data from the customer right from the beginning, it tells you which queue it's coming from and it also let's you know if the call is transferred or IVR. Since we integrate the UJET tool with Salesforce we also have the option to see if the customer is a repeated contact and it makes account verification easier for the agents.
What do you dislike about the product?
The reports are inaccurate sometimes, so it doesn't always show the real data and on some occasions it may not show any data at all for some agents or users which complicates stuff. The other thing is that it's web based, so it consumes a lot of memory and it gets stuck sometimes which can take long for you to do a simple task on the dashboard or the auxes. There's also an issue with some auxes in which you can see in the screen that someone's available, but in the report it shows that they are unresponsive and the agent will not get any calls until they refresh their page which is a pain since you have to be on top of that in order to avoid that problem.
What problems is the product solving and how is that benefiting you?
We are getting reports for AHT, ACW, HOLD TIMES, ETC done with UJET and we are also using the queue dashboard to manage queues and move people from one AUX to another in order to have the best service level available on a daily basis. The tool has been a great help for us to properly address all cases in bucket and have enough people to tend to new customers.
We have a big program with us that requires a complete tool for us to work and UJET provides that with no complications. I would choose UJET all the time if I have to.
We have a big program with us that requires a complete tool for us to work and UJET provides that with no complications. I would choose UJET all the time if I have to.
Recommendations to others considering the product:
I would recommend everyone to switch to UJET since it allows more control and greater visibility over the agents using the tool. The live monitoring is a lot easier to use and it's very easy to use it remotely. You can switch auxes, download reports, monitor, check queues and use it for forecasting, etc...
It's a very complete tool and it will only get better with every update.
It's a very complete tool and it will only get better with every update.
great experience
What do you like best about the product?
I like that is online and I don't need to have a physical avaya, also it is very friendly and help center is really fast, UJET is not expensive at all, and has many different and quick ways to get where you want to be. This is very important in the call center experience because it does not take you too long to get where you want to go on your app. That is what I like the most about UJET
What do you dislike about the product?
that sometimes we have to troubleshoot and also help IT, also, that sometimes when you get stuck in a call, customer is not really able to hear from my end.
What problems is the product solving and how is that benefiting you?
I am helping customers get a better customer service, also, calls are faster now, we can provide a back to back service with no worries.
Recommendations to others considering the product:
use it, it will definitely help you out with anything starting from your job up to making your life easier. It is a very friendly tool and also has a great help center, do not miss the opportunity of having it as part of your daily basis. It seriously is the best tool we have had since we started and I think we are going to keep it for a long time as well. We, as a call center industry had the need of improving our customer satisfaction level, and all of our tools needed to be updated, when we found UJET we decided to stick with it and use it for all of our clients, you should totally use it.
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