Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Great way to connect with consumers
What do you like best about the product?
Easy to use and setup tests plus you get insights back normally within 24 hours!
What do you dislike about the product?
I wish the amount of users was larger - we run into some of the same users sometimes.
What problems is the product solving and how is that benefiting you?
Understanding how enhancements to our site will help the customer journey and understanding what users don't like on our site.
Recommendations to others considering the product:
Try out a trial first to see how you like it.
- Leave a Comment |
- Mark review as helpful
Great service: quick and useful
What do you like best about the product?
The platform is intuitive and easy to use. It has loads of resources (clips, script etc) and also if there is a problem with a user you will get this replaced quickly.
What do you dislike about the product?
Sometimes you need permission to download clips which makes it a bit slow. Also, the clips feature is a little bit complicated to use. I have tried to recruit Spanish people before and it was difficult.
What problems is the product solving and how is that benefiting you?
User testing enables me to get user feedback quickly and effectively. When using the non-moderated test, it is great for quick feedback or if you are very busy as you can set your tests and go back to them. It is a reliable source and it doesn't require as much time as other types fo research/testing. Also, the tests are picked up quickly which is great.
I had several reviewers not even know what prototyping software was
What do you like best about the product?
it’s very quick in giving responses and customer support.
What do you dislike about the product?
some of their reviewers seem somewhat less than technically capable of giving good reviews.
What problems is the product solving and how is that benefiting you?
I was trying to test how well users could interact with a prototype that I made for a class.
Recommendations to others considering the product:
make sure you give extremely detailed instructions on how to set up your prototype before you ask a user to review it.
A great platform for quick and dirty remote testing
What do you like best about the product?
It’s a fantastic way to recruit participants quickly. It’s a great tool to manage stakeholders and have the ability to answer their questions quickly by speaking to customers without the lengthy and costly formal face to face recruitment process.
The support is very good too. Whenever I’ve had an issue they have been quick to solve my problem
The support is very good too. Whenever I’ve had an issue they have been quick to solve my problem
What do you dislike about the product?
The participants can be very low quality. We are told by our account manager that only a very small proportion get through the screening to be testers onsite but having been through the process myself I don’t think that it is thorough enough. If I forget to put “UK” as a screener question I will get 15 respondents from overseas pretending that they are Tesco customers - it’s quite telling.
What problems is the product solving and how is that benefiting you?
Quick and fast user research to fit in with the agile way of our company. The benefits have been most important recently as we’ve had to move to 100% remote testing due to covid 19
Recommendations to others considering the product:
Make sure your screener questions are thorough. Purposefully try to catch people out. these fake testers are savvy!
UserTesting is a great tool for remote testing
What do you like best about the product?
Panel of participants is good but you have to include screening questions, customer support when there are issues, They keep adding useful features to grow. Ability to test websites or prototypes on mobile or desktop, easy to share videos, video clipping, transcription (although they seemed to have removed that from our account recently), search capability, scheduling live conversations
What do you dislike about the product?
Lack of flexibility, for instance if you create a script when you are testing a prototype you can't copy this to test a website, bad analysis tools-results don't line up when using the excel download. The user experience of taking a test on mobile is clunky.
What problems is the product solving and how is that benefiting you?
being able to run more usability studies and to get results quicker. Also the panel helps to recruit participants (but it's not perfect). Good for getting feedback from prospective customers
Recommendations to others considering the product:
This is a costly tool, but if your team can use it effectively it is worthwhile. We supplement with also running studies using our customers, but not using this tool. We also have had mixed results trying to get our customers to use this tool when trying to set up Live Conversations using our own customer panel
UserTesting is an exceptional tool to collect high quality qualitative data
What do you like best about the product?
The ability to investigate the thought process that participant have while conducting a study has been invaluable. The ability to interview individuals in their own home is also a benefit, deceasing the prevalence of confounds in studies.
What do you dislike about the product?
The only downside I have experienced is an incongruence of screener responses. Participants will pass UserTesting screeners to participate in the study, but then fail those same screeners in the survey itself.
What problems is the product solving and how is that benefiting you?
We have been able to use UserTesting to create better user experiences, conduct in depth competitor analysis, collect myriad qualitative data, and to vet content before publishing to our wider audience.
Recommendations to others considering the product:
UserTesting is definitely worth a try if the collection of qualitative data is of importance to a company or individual.
Very useful tool that is always improving
What do you like best about the product?
It is extremely easy to reach real users
What do you dislike about the product?
It is difficult to screen to the desired respondents sometimes
What problems is the product solving and how is that benefiting you?
We are able to get user feedback on problems to solve and how they use our product
Recommendations to others considering the product:
Understand its uses and limitations
I love usertesting.com
What do you like best about the product?
The fact that I can test people and get insights about my products as well as give insights to other people. And the fact that I can just send the tests and go to bed and when I wake up I can see the results.
What do you dislike about the product?
That I cannot test younger people, and that if I am a seat holder, someone else with the same rights, cannot launch my tests in case I get sick
What problems is the product solving and how is that benefiting you?
For my company I can really get feedbacks from people that normally we have a hard time getting hold of, as well as international people.
Recommendations to others considering the product:
If you need international testing usertesting is really working on that and are really trying to be helpful
Good experience overall, but some sessions were poor quality
What do you like best about the product?
The ability to create tasks that helped us understand the user experience from website navigation to initial app experience. Also, the ability for us to tag interesting insights to share internally with our team.
What do you dislike about the product?
Some sessions were poor: one navigated to another page and the session was not recording what the viewer was looking at. Another session had no sound. Only used the trial of UserTesting, but felt like our funds and time were wasted on those sessions. Would potentially consider a subscription in the future, but the subscription is very costly for a business of our size (only 3 employees).
What problems is the product solving and how is that benefiting you?
Message clarity and in-app walkthroughs
Recommendations to others considering the product:
A very valuable program to understand the objective experience of users in real-time. Would definitely suggest a trial or evaluation period to see if it is the right fit for your business
I like UserTesting!
What do you like best about the product?
Ability to filter users and feedback!!!!
What do you dislike about the product?
Video playback sometimes is laggy.!!!!!!
What problems is the product solving and how is that benefiting you?
Using for user insight and usability of our product. Benefits is gathering the user feedback and insights for our product.
showing 431 - 440