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Overall good experience and useful for tech company
What do you like best about the product?
Ability to reach out to wide range of testers. And even sometime the testers are not good, usertesting was able to replace it very quickly.
What do you dislike about the product?
Sometime the quality of the testers are poor. Not really following instructions thus cause downtime.
What problems is the product solving and how is that benefiting you?
We used usertesting.com for about 6 mo, our company was able to reach out to different target audience in short period of time. The platform allows us to quickly gather feedbacks and synthesize to make changes to our product.
Recommendations to others considering the product:
There could b templates of test plan available to novice users.
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Good, but limited options.
What do you like best about the product?
How fast I can get responses and specifically on certain platforms.
What do you dislike about the product?
Not very scalable with my time. Watching videos one by one is a pain.
What problems is the product solving and how is that benefiting you?
Solving if my assumptions are true orr not.
Recommendations to others considering the product:
Expensive, but good option to validate hypotheses.
I highly recommend Usertesting.com, great customer service and research platform!
What do you like best about the product?
The customer service is prompt and very helpful. I have always had any issues resolved quickly and professionally. I can get stressed out with deadlines and not being the most tech savvy person out there, so I got lots of questions. I appreciate customer support's positive attitude with me, no matter how surly I can get (even when I try not to! Nobody's perfect...).
There platform is easy to use (or figure out how to use with live customer support in a chat pop-up) in terms of launching a test, moderated or unmoderated.
I also appreciate the ability to make a video reel quickly and put together video highlights from multiple research sessions on a particularly theme. There is a good way to catalogue insights by theme that I have used often. The video clips really make my presentations come to life.
There platform is easy to use (or figure out how to use with live customer support in a chat pop-up) in terms of launching a test, moderated or unmoderated.
I also appreciate the ability to make a video reel quickly and put together video highlights from multiple research sessions on a particularly theme. There is a good way to catalogue insights by theme that I have used often. The video clips really make my presentations come to life.
What do you dislike about the product?
There was a learning curve for me. But there always is for me with any software. Learning this platform is worth the investment in time. It is a one-stop shop. I guess that is not a "dislike"... I really can't think of anything at this point. I have been using the platform for 2 years through my company, as part of the Strategic Insights department.
What problems is the product solving and how is that benefiting you?
I am better understanding are three different user groups/potential customers and getting good insights into the digital expectations of the current online customer in 2020.
I don't recommend websites to friends and colleagues.
What do you like best about the product?
Quickly accessing customers feedback for web and mobile prototypes.
What do you dislike about the product?
Not being able to do testing on TVs and not being able to create a complex screener.
What problems is the product solving and how is that benefiting you?
Basic usability issues.
Recommendations to others considering the product:
It's limited in functionality but overall a useful tool to have in the UXR toolkit.
UT review
What do you like best about the product?
I like how you can recruit easily on UT.
What do you dislike about the product?
I dislike the interface for UT. It's quite difficult to navigate.
What problems is the product solving and how is that benefiting you?
Financial behaviors. UT has been more than valuable in our design process.
Recommendations to others considering the product:
No other recommendations.
Keeps You Testing More
What do you like best about the product?
I like that UserTesting is simple to set up and that they find testers for your OR allow you to bring your own recruits. That flexibility makes it easy to hit the right demographic for your test.
What do you dislike about the product?
The only downside for me is that UserTesting does not support a Chinese interface. In my work, I need to test new designs in Chinese, but I have to get testers who are comfortable enough with English to make their way through the interface.
What problems is the product solving and how is that benefiting you?
UserTesting is helping me find what works and what doesn't work on the designs for our Chinese experiences. It makes it cheaper to solve the problems BEFORE we go into Build.
I have found it valuable for creative optimization.
What do you like best about the product?
The multiple options of how to test and ask test questions.
What do you dislike about the product?
I wish there was a way for users to select multiple answers during the test itself because it's a possibility in the screener.
What problems is the product solving and how is that benefiting you?
Creatively optimizing. Primarily emails. It helps to solve for variables and to gain other areas of insight that we might not have noticed a huge bonus or major pain point.
Valuable User Insights
What do you like best about the product?
UserTesting gives our team easy access to gather user insights as we are iterating on our products. The solution is relatively simple and easy to learn. Customer service and support has been very helpful as we have ramped up our usage of the tool.
What do you dislike about the product?
The pricing of UserTesting is a bit of a barrier. The solution is fully featured, but it comes at a price. If you don't have a dedicated group focused on testing and interpreting the results it might not be worth the cost.
What problems is the product solving and how is that benefiting you?
We use UserTesting to gather insights about our current product suite and where we need to focus our energy in iteration. We also use it in our prototyping process before build to get a solid minimum viable product out the door.
Recommendations to others considering the product:
Make sure you have a plan in place for how you will use UserTesting immediately upon implementation to ensure you are realizing value for the price paid.
UsertTesting is a user friendly tool to quickly capture valuable feedback.
What do you like best about the product?
I like the flexibility of the question format, user demographics and plans.
What do you dislike about the product?
I really don’t have any issues with the system.
What problems is the product solving and how is that benefiting you?
I test everything from wireframes to changing elements on a site. I find that getting feedback from users is 5he best way to get unbiased feedback and saves the time and money to redesign a site or element of a site after the fact.
Recommendations to others considering the product:
It’s important to understand the concepts of user testing as a tool, focus groups, surveys etc in order to capture unbiased information.
Great tool for remote usability testing
What do you like best about the product?
Recruiting is very simple, and overall I've been happy with the the general quality of testers as well as UserTesting's response when testers aren't quality (they are quickly replaced at no additional cost).
Also it makes it easy to analyze and get clips from interview videos - I upload all of my usability test videos into UserTesting for analysis, even if I ran them outside of the platform.
Also it makes it easy to analyze and get clips from interview videos - I upload all of my usability test videos into UserTesting for analysis, even if I ran them outside of the platform.
What do you dislike about the product?
I'm used to advanced survey-building tools, so it can be frustrating trying to work around limitations in question types, randomization, etc. when building a test. The analysis question responses is also pretty lackluster. If I'm asking more than a few questions, I'll usually end up redirecting to another survey link.
What problems is the product solving and how is that benefiting you?
Quick, easy usability results. I save a ton of time on recruiting and analysis. I have more capability to run tests on lower-priority questions in addition to my main research projects because the effort is so low to get quick data form an unmoderated test.
Recommendations to others considering the product:
If you have the money, it's a great resource. It streamlines a lot of the most tedious parts of usability research.
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