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User testing is a great way to quickly reach out to a wide array of users.
What do you like best about the product?
It is super easy to build tests on UT.com.
It allows you to take snippets from user feedback which is extremely impactful when presenting your findings to a wider audience.
The new feature to save audience categories is useful and is efficient.
Their customer support is helpful and very prompt.
It allows you to take snippets from user feedback which is extremely impactful when presenting your findings to a wider audience.
The new feature to save audience categories is useful and is efficient.
Their customer support is helpful and very prompt.
What do you dislike about the product?
Can't conduct a variety of user research methods through UT.com like card sorting or tree tests etc.
The feedback CSV file isn't very usable.
Participants trick the test screeners (despite making them generic).
The feedback CSV file isn't very usable.
Participants trick the test screeners (despite making them generic).
What problems is the product solving and how is that benefiting you?
User testing has helped us to reach out to a variety of audiences. It is especially helpful to do quick usability tests and inform decisions.
Recommendations to others considering the product:
It's a great quick way to reach out to a wide variety of users. Especially great for conducting usability tests that can inform your product decisions.
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Great Platform
What do you like best about the product?
Usertesting.com gives me access to unlimited tests and hundreds of thousands of users.
What do you dislike about the product?
Usertesting comes with a hefty price tag. I wish that they allowed per/test pricing options.
What problems is the product solving and how is that benefiting you?
We always finding ways to make our products better with the insights we gain from Usertesting.com. We always finding ways to make our products better with the insights we gain from Usertesting.com.
Recommendations to others considering the product:
Definitely shop around and be sure that you need to do a lot of testing to justify the pricing and the unlimited nature of the plan. If you have the funds, the need, and want results returned very rapidly (sometimes in less than an hour), this could be the right product for you.
Easy to get started, and full of surprises.
What do you like best about the product?
The ability to get detailed feedback from real people with a quick turn around is essential when prototyping or testing new features or messaging. I've always been pleased with the speed at which responses are received. UserTesting is an essential tool for teams that don't want to have to wait until tomorrow to keep improving.
What do you dislike about the product?
If you operate in a niche industry, make sure that UserTesting is able to source results from your personas. It doesn't happen often, but sometimes the feedback can be way off. I'm guessing that this either happens when there aren't enough users online in your target market, or perhaps because your user isn't exactly the expert they are pretending to be. Regardless, it doesn't happen often, and because of the speed at which testing is received, it's not a big deal.
What problems is the product solving and how is that benefiting you?
We are testing product features and messaging, and as i mentioned before the ability to have a rapid response helps with teams that are focused on delivering in sprints. Additionally, because UserTesting shows everything your customer is doing by providing video recordings, you're able to see exactly how they interpret your instructions.
INntuitive User Testing at your fingertips
What do you like best about the product?
Working in a fast paced design and development environment, I appreciate the quick turn around of result. Within 24 hours of submitting your test plan / recruitment survey you can have a multitude of in-depth user interviews complete.
What do you dislike about the product?
The mobile testing user experience is wanting.
What problems is the product solving and how is that benefiting you?
The ease of User Testing has meant there is more time for both research and usability testing leading to better design solutions within projects. Everything is recorded for you so it is easy for all team member to have access to the same insights.
would recommend, very easy to use
What do you like best about the product?
i like that you can get paid for doing small tasks
What do you dislike about the product?
i don't like that from the client side, paying for user tests is very expensive. from the testing side, sometimes the amount of pay does not feel as worth it.
What problems is the product solving and how is that benefiting you?
it shows issues with website design that upper management may not understand unless shown by real user testers, and also benefits people who want to make money in their free time.
Recommendations to others considering the product:
Expensive from the client side but very helpful. Easy way to make money from the testing side
Excellent at Moderated Usability Tests
What do you like best about the product?
Having the scheduling built into the tool and being able to set a cap on the number of participants was incredibly helpful. For doing moderated remote testing UserTesting is great!
What do you dislike about the product?
The unmoderated functionality could be improved. In tools like UserZoom there is much more robust functionality when it comes to unmoderated and mixed testing methods like card sorts, tree tests, benchmarks, etc.
What problems is the product solving and how is that benefiting you?
Scheduling, video editing, and running remote moderated usability tests. Video editor has much of the functionality needed and is easy to use. Would like observers to be able to comment in real time as they are watching the sessions. Scheduler works great.
Best user testing app for understanding users
What do you like best about the product?
We learn lots of information about our user behaviors. Voice quality is perfect 👌 testers make their job perfectly.
What do you dislike about the product?
Everythink is perfect for our apps. I don’t have any bad feedback.
What problems is the product solving and how is that benefiting you?
We recognize that users not understand our app perfectly. We have video templates but they assume they are image templates. We fix this problem with user testing feedbacks.
Recommendations to others considering the product:
Maybe you can make test groups. For example: I want to make a folder for my some tests.
Great for testing collateral
What do you like best about the product?
We have found User Testing gives us a lot of flexibility to test ideas no matter where we are in the in the process.
What do you dislike about the product?
We have had some challenges in the past with getting people outside of our team into the tool to listen to customer feedback directly, but most often it is behavior driven and not a limitation of the tool.
What problems is the product solving and how is that benefiting you?
We have found User Testing gives us a lot of flexibility to test ideas no matter where we are in the in the process. We have even used it to test content for printed pieces of collateral (along with form) to make sure we are getting the message just right.
Recommendations to others considering the product:
Just get in there and experiment. Doesn't have to be perfect the first time around.
A useful product for any UX team or researcher
What do you like best about the product?
Responsive support, a fairly good panel, being able to run a lot of tests to get good data
What do you dislike about the product?
To make an app build for UserTesting requires extra developer work, which often results in bugs
What problems is the product solving and how is that benefiting you?
We have used UserTesting for usability research as well as messaging and branding work. We've been able to spot issues in the product that might otherwise have been hard to reason about.
Recommendations to others considering the product:
It's not perfect, but it's the best solution we've found in the space. Compared to others, the support and continued innovation are impressive and worth the cost.
UserTesting feedback
What do you like best about the product?
I like how quickly you can get results back and participants using both the moderated and unmoderated testing.
What do you dislike about the product?
Sometimes making the video clips can be wonky and cut of too early or too late. I also strongly dislike that here is no return to the top button and I am required to scroll a lot through the pages.
What problems is the product solving and how is that benefiting you?
We are able to reach a larger audience base of prospective students and parents of prospective students to test our products with a target population and not just using our current student base.
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