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Great platform for UX/UI
What do you like best about the product?
Once you launch your test, you get feedback in less than an hour (my target is not too narrow which also helps)
What do you dislike about the product?
If I am watching a video and x out, when I go back to login to the platform to perform another task, it takes me back to the video and won't let me go to my dashboard
What problems is the product solving and how is that benefiting you?
We test new features on prototypes and get feedback before we fully create the new feature. BENEFIT: Create meaningful features that users like.
Recommendations to others considering the product:
I would evaluate other platforms before deciding, UserTesting works for our company compared to others we have used.
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Love the platform.
What do you like best about the product?
We've been using it for UX tests for a while & recently upgraded to use moderated interviews too
What do you dislike about the product?
The observation feature seems to not work well, connection keeps breaking. that's why we use the zoom link for both researcher & observer
What problems is the product solving and how is that benefiting you?
Easy way to talk to users & run ux tests
Transcriptions and Tagging
What do you like best about the product?
I like the fact that it transcribes video, and then you can tag up the comments
What do you dislike about the product?
You can't upload your own recorded videos
What problems is the product solving and how is that benefiting you?
Benefits of distilling and synthesizing all my findings from long 1hr interviews
Great service and platform
What do you like best about the product?
Ease of use and tools and support available to making it super simple and easy
What do you dislike about the product?
Not much for now. The pricing structure is a little high but well worth the value if your company can afford it
What problems is the product solving and how is that benefiting you?
We need to get closer to our users and the process of organising and managing this is a pain without usertesting
Easy Studies!
What do you like best about the product?
This is one of the best platforms I have ever used. You are able to apply for so many studies and they seem to come in through out the day consistly. They also have a lot of different pay-out amounts.
What do you dislike about the product?
I don't like that you have apply for a lot to try and qualify for so few of opportunities. I do think they should have a lot more studies that are greared towards the average person. They seem to have a lot that are geared towards software engineers.
What problems is the product solving and how is that benefiting you?
We are finding out what consumers want from us especially our clients. It is very important to know what clients are thinking and feeling about what they are getting from us.
Remote testing has added scale to our research efforts with ease
What do you like best about the product?
Usertesting's speed to insight makes it our platform of choice. We trialed several similar products, but in terms of features and panel quality, Usertesting was head and shoulders above the rest.
What do you dislike about the product?
Comms around changes to features could be better. We're often notified of new cool features, but sometimes features we use frequently are changed or even sometimes removed - it would be nice to know if the feature has been removed or moved elsewhere.
What problems is the product solving and how is that benefiting you?
Usertesting is allow us to discover user problems we were otherwise unaware of, and then validate solutions against those problems. Usertesting allows us to do this quickly and easily.
Recommendations to others considering the product:
Ensure you understand each of the features offered within each package. We quickly realized that additional elements from other packages (e.g. bring your own users) would have been beneficial.
Great Way to Test Websites, Messaging & Workflows
What do you like best about the product?
I like the ability to schedule and perform tests at will and to be able to easily set specific tasks, actions, and activities for the testers to perform. It's great having audio and video to accurately monitor and measure how the testers engage.
What do you dislike about the product?
It can sometimes be tough to match enough testers to tests. It's hard to combat, other than providing lower feedback ratings, testers who claim to be qualified yet are not.
What problems is the product solving and how is that benefiting you?
Testing of layouts, messaging, functionality and workflow. It has allowed us to get a clearer understanding of how potential customers engage our website, messaging, call-to-actions and workflow.
Goo tool to validate your ideas or check actual users reactions with some room for improvement
What do you like best about the product?
The fact that one can check the and observe how actual users react on interacting with the product is a massive advantage. Another important aspect from digital products side is that we can validate our design solutions without actually having developed and run an AB test to find which one works the best.
What do you dislike about the product?
The testers, on more than some occasions, just rush through the tests, which might give little skewed results. Also, the level of audience targeting and segmentation can be further elaborative.
Comparative testing on mobile screens needs a lot of improvement.
Comparative testing on mobile screens needs a lot of improvement.
What problems is the product solving and how is that benefiting you?
Validating our design ideas without having actually to develop and test. This saves our development cost and also saves a good amount of time. Apart from that, we get some high level trends and inclinations of users.
If you don’t have a large users database, this will help you!
What do you like best about the product?
User Testing provides different ways of UX Research, and there are ready-to-use scripts that will help you to do moderated or unmoderated tests fast. The interface is clean and intuitive. Once someone has finished your test, you receive an email notification and can watch the video and put some notes on the site for specific parts of the recording. It really helps me to get answers from users from different backgrounds in a fast and accurate way.
What do you dislike about the product?
I've never tried to do moderated tests because all User Testing is in English, and our users are native Portuguese speakers, so this could be friction at the begging of the test. Another thing's the lack of a feature to categorize the results of tests but it's just a tiny detail.
What problems is the product solving and how is that benefiting you?
User Testing helps me get answers and feedback from people from different places, backgrounds, genders, and ages. Also with the advent of the pandemic of Covid-19, it was fantastic to have a tool to schedule, find users and record the sessions on just one site!
user testing
What do you like best about the product?
It is amazing how I can take the interviews and analyse them in the same tool. I love the panel feature they have, it becomes really easy to get external responses through that.
What do you dislike about the product?
I wish we could test larger sample sets with it and do quantitative surveys as well.
What problems is the product solving and how is that benefiting you?
Getting external participants for qualitative research. Also, the ability to edit video and dro clips is great to compile user insights for a research conducted
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