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What do you like best about the product?
The best thing I like about Usertesting is that we just have to open its website on our computer and whenever any test comes it just makes a sound to let us know that we can take a test which is great. Also it pays the amount in our Paypal account in 7 days which makes it the best platform.
What do you dislike about the product?
- Many times we can not open our computer for the whole day just to wait for any test/ study to arrive, usertesting should also send emails to use whenever any test or study arrive which will save our time because then we don't have to checkthe dashboard of usertesting every few minutes.
What problems is the product solving and how is that benefiting you?
Whenever we give a test/ study in usertesting we are eligible for a monetary reward which is later on credited to our bank account with help of PayPal. With Usertesing we help business to make their product or service better for their consumer.
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Great insights, delivering great value at great speed
What do you like best about the product?
So you want insights and you want them fast, UserTesting can do that. If you want unmoderated and moderated options, UserTesting can do that too. If you want something that you can use alongside your existing tooling, guess what, UserTesting can do that.
It's a one-stop shop in the best possible way. Is it cheap, not particularly; but you get what you pay for, and in this case you get quality.
It's a one-stop shop in the best possible way. Is it cheap, not particularly; but you get what you pay for, and in this case you get quality.
What do you dislike about the product?
No matter how hard you try, occasionally you'll get a bad egg come through. Is that UserTesting's fault? No, but it's still frustrating! I suppose I could be that guy and say that I would like a dark mode, maybe there is one and I just haven't seen it?
What problems is the product solving and how is that benefiting you?
I've used UserTesting in three of the four companies I've worked with, and I've been using the tool since before the pandemic. During the lockdowns it came into it's own with the ability to connect to people anywhere and at any time. This has proved valuable even when we are able now to get out to places that were previously blocked off from us.
Extremely easy to use - a great source of feedback
What do you like best about the product?
The admin takes care of organizing and recruiting participants for tests - canceled sessions are taken care of and rescheduled which makes my life easier. Also, I love the customizability of tests and the different type of tests I can run with ease through the platform.
What do you dislike about the product?
Cancellation emails sometimes come late and it's frustrating when participants are no shows, but there's nothing that can really be done in that case.
What problems is the product solving and how is that benefiting you?
Easily connects us to users and makes it so easy to get feedback from a specific audience. Everything is very intuitive, it's easy to filter users, and I'm able to get responses straight from the horse's mouth.
Easy way to earn pocket money with your basic english knowledge
What do you like best about the product?
I have been a contributor in usertesting since 2 years. Initially I believed it was just like all other fraud websites. But gradually I got several website and mobile application tests from usertesting. Now I am able to earn a decent amount of pocket money by just giving decent reviews or opinions for websites or mobile applications.
What do you dislike about the product?
As compared to previous usertesting platform I wasn't able to receive tests based on my demographic details. All test which I am receiving now is outside of my interests and therefore I am unable to qualify in order to proceed further.
What problems is the product solving and how is that benefiting you?
A part from earning I can improve my skills in UI UX part by reviewing websites and mobile applications from various niche. I am a beginner in UI and UX designing, so it is quite a common thing to make mistakes when it is a beginning. This platform is a great opportunity for such beginners as there is no such limitation in talking about the prototype.
Eases the burden of user recruitment and gives formative feedback
What do you like best about the product?
As a team of one the responsibilities of recruitment, panel management, and incentive distribution would normally consume a fair chunk of my day. With the UserTesting platform managing those processes I can move on to other things. I find great value in having a single source to target demographics and the overall depth of contributers to select from. The UI is friendly, and the metrics/outputs are aligned with what I believe the majority of researchers are looking for.
What do you dislike about the product?
I can appreciate the attempts to offer card sorting and tree testing templates, though the detail of feedback and visual information is not as robust as outsourcing to Optimal Workshop. With iterative improvements these templates/UI"s could definitely level up to meet or exceed the competition.
What problems is the product solving and how is that benefiting you?
Anything from preference testing products and features to content comprehension to usability studies. Most recently we've been focused on information architecture to help improve content organization behind login. It's been crucial to have real-time or almost real-time feedback to inform design decisions. Having the voice of the customer/user tends to make those decisions easier with greater buy-in across departments and key stakeholders.
Review for UserTesting, great program!
What do you like best about the product?
It's an effective and efficient way to collect participant reflections and UX
What do you dislike about the product?
A little limiting in certain tests. It would be great to have A/B testing for more than 2 scenarios/tasks.
What problems is the product solving and how is that benefiting you?
Looking at UX and digital spaces. Great so far.
Recommendations to others considering the product:
Have fun with it!
Rapid insights at your fingertips
What do you like best about the product?
The ability to speak with an audience who otherwise you would not have access to speak with : Updated May 2023
What do you dislike about the product?
Limited options for including/excluding audience members/panels from studies : Updated May 2023
What problems is the product solving and how is that benefiting you?
Engagement with my target audience : Updated May 2023
A must have UX Research Tool for Mature UX Orgs.
What do you like best about the product?
When your user population is easy to find, UserTesting allows you to run unmoderated studies in less than a day. I appreciate how easy the screener is to set up and how intuitive it is to set-up a study. Even more than that, the abi.ity to connect with a support person at a moments notice saves me so much time!
What do you dislike about the product?
Their new cost structure is prohibitive to large organizations - while it benefits those who do their own recruits, it penalizes those of us who use it for their expansive panel.
What problems is the product solving and how is that benefiting you?
In the world of covid - keeping researchers and participates safe through virtual research studies makes the work easier. Once the pandemic is over, UT also allows us to be in many places at once, saving us time and travel.
Recommendations to others considering the product:
To get the most out of UT ensure your user population is represented on the panel.
Best qualitative testing platform!
What do you like best about the product?
Love UserTesting - while it can be more pricy than other options, they are 100% worth it! Their capabilities and teams are wonderful.
What do you dislike about the product?
Wish they had features for quantitative testing, but that's not what they're about right now!
What problems is the product solving and how is that benefiting you?
Empathy interviews, iterative & one-time usability testing (prototypes, images, live site), research on digital & physical experiences,
Fast and easy User testing service
What do you like best about the product?
- How quickly it is to create a test plan and send it out. I can get 5 user tests with specific screening questions within the hour!
- I really like how screener questions I have previously used are saved - saves alot of time
- I really like how screener questions I have previously used are saved - saves alot of time
What do you dislike about the product?
Some features aren't perfect - e.g. Instant highlight reels sometimes do not play properly / the sound goes out of sync, but that is only a small problem.
In terms of improvements, some features aren't as clear - e.g. can I edit screener questions after sending out the test to one contributor?
In terms of improvements, some features aren't as clear - e.g. can I edit screener questions after sending out the test to one contributor?
What problems is the product solving and how is that benefiting you?
Mainly problems related to product development - How usable is our product? Also a lot of discovery research to generally understand how users feel about the product. This has been really helpful to inform our design practices
Recommendations to others considering the product:
Definitely worth getting a subscription if you want your product to be easily usable!
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