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New and Excited to Join UserTesting but Finding the Need to Overcome Some Challenges
What do you like best about the product?
I really love how user friendly the site is and the support network that comes with the platform. There are a lot of useful tools available from creation of the study, conducting the study and analyzing the results. The company is constantly thinking of new ways to improve the experience of the platform and make it easier to do research for our company.
What do you dislike about the product?
The way that the studies are ran are based on voice and video recordings and screen capture. While this is a plethora of information, it has limited some aspects such as accessibility with participants that are hard to reach (higher-ups in our client's network). It also makes it hard to get quanitative data. We are eagerly learning the platform and are looking to establish a B2B strategy as it seems to be geared toward B2C.
What problems is the product solving and how is that benefiting you?
UserTesting is providing a standardized solution to collect user research. Not only does it open up the opportunity to collect valuable insights, but to create some standardization. Moreover, it helps provide guidance to those who are new to user research.
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Quick user feedback, lots of functions, great support
What do you like best about the product?
UserTesting makes research quick and easy, especially when targetting US contributors. The platform has many functions to help increase efficiency and I absolutely love the live chat support. They are super quick and have always been able to solve my problem within minutes!
What do you dislike about the product?
The European contributor pools need to be expanded to fully capitalize on all the functions that UserTesting offers. If I cannot recruit enough participants, I cannot use all the cool functions
What problems is the product solving and how is that benefiting you?
We are able to reach contributors from across the country and abroad, it enables remote testing during the pandemic, and saves us time on recruiting and administrative tasks
Use UserTesting to make your design practice truly design first
What do you like best about the product?
User testing has by far the best panel out there
What do you dislike about the product?
Sometimes user testing doesn't feel like they have user tested their own software
What problems is the product solving and how is that benefiting you?
Sourcing study participants is by far my biggest problems and user testing solves that with their excellent panel
Great experience, many new features added and quickly finding participants!
What do you like best about the product?
UserTesting.com offers an intuitive platform for gathering valuable user feedback through remote usability testing, providing insightful insights for enhancing digital experiences. Its user-friendly interface and robust features, making it effortless to conduct comprehensive usability tests and gain valuable insights for improving digital products. Recently UserTesting added new features such as the AI (Generate Summary) and the surveys
What do you dislike about the product?
UserTesting added survey features, would like to see more improvements, such as adding logic
What problems is the product solving and how is that benefiting you?
Unmoderated usability studies helped me solved issues and save time doing that. Offers different methods such as Card Sort, A/B test, five seconds test. Conducting live conversation that helped us learning more from users and do exploratory research. Live conversation was helpful to schedule sessions, generate link and share with customers to participate
Experience with the tool
What do you like best about the product?
Liked the tools and smart tag feature and create clips
What do you dislike about the product?
Nothing so far to complain, good experience
What problems is the product solving and how is that benefiting you?
Help me get instant customer feedback and video of user interviews
Long-time customer of UserTesting - still very happy
What do you like best about the product?
Extremely sleek looking and easy to navigate UI - emphasis on discoverability and ample cognitive affordances to allow non-research professionals to launch studies that glean meaningful insights. The engaged user community, dedicated support, and fantastic gamification of learning UX Research in UT University/Community are all things that will keep me a strong promoter of UserTesting.
What do you dislike about the product?
More users who are clearly not fitting the demographics they set on their profiles are slipping through into studies regardless of the amount or quality of screener requirements set. This is a struggle that all companies with a participant databases deal with.
What problems is the product solving and how is that benefiting you?
The need to speak to participants that could be customers of my company/company competitors - sometimes broadly and sometimes a very specific subgroup. UT Allows us to show potential users current designs to address any usability issues or areas of improvement to allow for constant user-focused improvements and to save the company time and money by testing new designs before they are launched to ensure they are as user-focused and user-friendly as possible.
I can't imagine doing my job without it
What do you like best about the product?
The speed at which I can set up tests and review the feedback
What do you dislike about the product?
Lack of an inclusive network,or a group of people who are neurodiverse or have disability issues and sign up for user testing and self identify
What problems is the product solving and how is that benefiting you?
It helps our team narrow down if we're solving the customer problem in a beneficial way or if we're way off mark
Supports scaling and accelerating research for a small research org
What do you like best about the product?
I work on a team of 2 researchers for a B2B company. It used to be incredibly difficult for us to recruit end users of our product, but UT has really sped up and helped with that process. It has also helped us speed up getting insights on prototypes by making use of the unmoderated testing function. I love how flexible UT.com is and have used it for a variety of methods, even using it to run a Diary Study. They also have incredible support and resources
What do you dislike about the product?
Recruiting specific B2B profiles can be hard. I also find that there are often some fraudulent participants in tests, however UT.com does a great job of replacing the session or refunding your credits if the quality of the insight is not what you need it to be. I wish I could have a bit more visibility into who's taking the screener and those that are close matches, if not 100% matches.
What problems is the product solving and how is that benefiting you?
UserTesting is solving the problem of recruitment and synthesizing live sessions into insights. It has helped us as a small team increase the number of requests we can handle and has freed up our time for more in-depth studies while we can rely on UT.com to help us get great usability insights from their unmoderated capabilities.
usertesting is a great tool for generating insights
What do you like best about the product?
I like how quickly ut.com helps get participants for our tests with its robust contributor networks. The synthesis page was also easy to navigate and generate insights. It is a helpful tool that makes our research process efficient.
What do you dislike about the product?
Sometimes it could be hard to get the exact contributors we want.
What problems is the product solving and how is that benefiting you?
Quickly finding participants for us and it can refund users that are disqualified. it makes our jobs as researchers much easier
Easy to use, delivers great results
What do you like best about the product?
I love how easy it is to create and edit a test. The results come back so fast and allows the project to stay on track.
What do you dislike about the product?
Sometimes we have really small target audience and can be hard to find end users.
What problems is the product solving and how is that benefiting you?
It is ensuring we get customer insights before launching a product or solution. This saves us time once the product is launched.
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