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UserTesting has enabled me to do more as a team of 1
What do you like best about the product?
The ability to quickly get insights with low overhead. I've shifted primarily to unmoderated tests because the value is much higher than moderated.
What do you dislike about the product?
There are some design issues with the platform. I feel limited in how I can design studies on the platform.
What problems is the product solving and how is that benefiting you?
Sourcing participants quickly and easily. The framework for building unmoderated studies which has expanded my impact and bandwidth.
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I love the revamped design of usertesting
What do you like best about the product?
I love how streamlined it is to set up a new test. Setting up a new audience or using an existing one is super easy. Adding the steps for the test and the drag/drop functionality to build your questions is super smooth and easy to use.
What do you dislike about the product?
It's difficult to compare multiple tests to each other, because new tabs in the browser seem connected to each other, so that you see the same test in a new tab. And then clicking on the logo in the top left makes you sign in rather than taking you to your dashboard.
What problems is the product solving and how is that benefiting you?
Testing potential design solutions to a problem with a product or testing options for adding a new feature
Makes my life easier
What do you like best about the product?
I really love the transcription feature on UT. By having a transcript, I'm able to download multiple interviews and then search for key words. This really helps me identify commonalities and makes sensemaking much quicker.
What do you dislike about the product?
I don't often use the sentiment analysis feature. It's not useful for my purposes.
What problems is the product solving and how is that benefiting you?
Concept testing. By speaking directly to the customer we are able to decide the best path forward.
A competitive and essential tool
What do you like best about the product?
UserTesting.com is essential to my day to day as a researcher. Feedback is immediate. Participants are professional and enthusiastic. Replacement sessions are immediate when needed, The UX of the program itself is well streamlined.
What do you dislike about the product?
Adjusting test question order and steps can be tedious. Screeners are not conditional. Recruits outside of the US are a bit difficult. Market consolidation provides few alternatives to UserTesting.com, recent business moves of course contributing.
What problems is the product solving and how is that benefiting you?
Preference testing for Product Design concepts. Validation of simple to complex prototypes. Uncovering usability issues. Word clouds and 5-second tests. A vs B concept comparisons.
Helpful for all your research needs
What do you like best about the product?
Setting up a test: Easy and intuitive. Did not take long to learn how to set up the test and I love that I'm able to review my test before launching.
Reviewing videos: The notes section on the right panel made it easy to annotate certain sections of the video to help with analysis later on.
Reviewing videos: The notes section on the right panel made it easy to annotate certain sections of the video to help with analysis later on.
What do you dislike about the product?
I had some trouble launching my test on web from mobile because the audience has limited edit options compared to when you're setting it up. I would love if I'm able to have as much editing capabilities while in the middle of a launch or if I can somehow pause everything and make edits.
What problems is the product solving and how is that benefiting you?
It helps untangle insights into how a particular experience or product performs and how users interact. These insights allow us to optimize the product before launching or informing fixes.
An essential user research tool
What do you like best about the product?
- quick recruitment times for most basic audiences
- simple interface to launch tests and teach others how to use
- recorded feedback that can be accessed whenever needed
- highlight reels and clip-making help to show participant feedback in presentations
- simple interface to launch tests and teach others how to use
- recorded feedback that can be accessed whenever needed
- highlight reels and clip-making help to show participant feedback in presentations
What do you dislike about the product?
- inviting stakeholders to moderated sessions is a pain if they don't have an account already. Currently I need to get into the Zoom meeting first and then invite from there
- the multiple ways in which you can join a moderated test are confusing since going into the study and clicking to join the session works much better (for me) compared to joining via the notifications that appear on the dashboard
- it's frustrating to have no idea why a screener might not be working by myself. Needing to ask UserTesting support to help wastes time on both of our ends
- lack of support for quantitative methods is frustrating. Sometimes all that's needed is a simple click heat map
- the multiple ways in which you can join a moderated test are confusing since going into the study and clicking to join the session works much better (for me) compared to joining via the notifications that appear on the dashboard
- it's frustrating to have no idea why a screener might not be working by myself. Needing to ask UserTesting support to help wastes time on both of our ends
- lack of support for quantitative methods is frustrating. Sometimes all that's needed is a simple click heat map
What problems is the product solving and how is that benefiting you?
- it solves our issues with recruitment, where we are able to launch quick tests without having to worry about most of the logistics of testing
- quick recruitment times help get feedback fast
- quick recruitment times help get feedback fast
Intuitive, easy learn, easy to do analysis.
What do you like best about the product?
Intuitive, works well for my tasks and research questions.
What do you dislike about the product?
Not completely confident in the audience sometimes. They dont take their tasks very seriously all the time
What problems is the product solving and how is that benefiting you?
Feedback on early screens and short flows. Helping PM figure out what concepts and features they need to include in their specs
Super Easy and Fast to Use
What do you like best about the product?
UT makes research really fast and easy. I can save screener templates, which makes the set up take less than 5 minutes. I also appreciate that UT handles all the scheduling for me and I don't have to remember to hit record. It's genuinely so easy.
What do you dislike about the product?
I wish I could flag quotes as I am interviewing people so I can go back and have those moments saved to export into a highlight reel very easily. I also wish the transcripts were searchable within a project, across interviews so that I could find keywords more easily.
What problems is the product solving and how is that benefiting you?
reliably and quickly recruiting users
scheduling interviews
managing and analyzing clips
saves me a lot of time and effort
scheduling interviews
managing and analyzing clips
saves me a lot of time and effort
Good experience recruiting and recieving high quality feedback
What do you like best about the product?
- Quick recruitment time
- Most participants are thorough in their explainations, and trained to articulate their thinking well
- video editing experience is very useful
- Most participants are thorough in their explainations, and trained to articulate their thinking well
- video editing experience is very useful
What do you dislike about the product?
- Occasionally participants do not read instructions, do not give enough feedback, do not explain their thinking
- the experience of sharing usertesting with collaborators (stakeholders without a usertesting account) could be improved
- the experience of sharing usertesting with collaborators (stakeholders without a usertesting account) could be improved
What problems is the product solving and how is that benefiting you?
Helping us to better understand how our users value our current product, how would feel about new features we are developing at the moment
The easiest and fastest way to run unmoderated tests
What do you like best about the product?
I've been using the tool for unmoderated usability tests, and I must say that the UI in terms of that is super easy. And it finds good participants super quickly!
What do you dislike about the product?
There are some small UX issues. For example, the new recordings are not sorted by date, and sharing a recording with someone who doesn't have an account with UserTesting is only possible if you open the video first. But those are really small, in general, the tool is great.
What problems is the product solving and how is that benefiting you?
Running unmoderated tests to validate the prototypes of the new features before the dev team starts developing them. Also, usability evaluation of the existing product to make it better.
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