Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
A comprehensive user testing tool that's only getting better.
What do you like best about the product?
First, the UI is very user-friendly and easy to learn, which is nice when going from having no user research tool to having one with many bells and whistles. Overall, I think it took a couple of tests to grasp how to use the tool and launch tests for the feedback we needed. The UT Contributor Network works just as quickly as they say - I've never had a test take longer than a few hours to get feedback unless it was one sent in a custom network. They are constantly iterating and asking for input from us which is refreshing. Anytime there is a question or need, their team quickly gets back to us. Being able to set up CX and PM partners in the tool through Knowledgebase courses has dramatically matured our practice, so now we can review their tests with them before approving for launch. UserTesting is a robust tool that I genuinely enjoy using and democratizing within my company!
What do you dislike about the product?
With the strengths come opportunities: Screeners are currently only set up to be multi-select or single-select when many times "if, then" logic would be best. It's great that they have a balanced comparison feature to ensure an even number of people who see A-tasks first vs. B-tasks. However, we have found that it would also be nice to have more versions (A, B, C, D) for simple concept testing because we have to create another version of the test to ensure we're getting balanced feedback. Lastly, it would be nice to have the ability to add or edit audiences after a test has launched to reduce the need for versions. Even seeing that the audience was changed in the test would be nice. These are all small personal nitpick things that I've noticed because I'm in the tool every day. Still, I cannot understate the difference having UserTesting has had on our UXR maturity and business overall!
What problems is the product solving and how is that benefiting you?
When our business partners or other stakeholders come to the UX team with new enhancement ideas, we can quickly set up a test evaluating competitor sites with different iterations of their idea and provide timely feedback on what direction resonated most with users and why. This quick process also helps us test if a feature is worth pursuing at all based on the user feedback we get during these evaluative tests. We provide data from concept inception, not just post-concept launch, saving the business a lot of money.
- Leave a Comment |
- Mark review as helpful
UserTesting has allowed us to become a truly research driven marketing team
What do you like best about the product?
Before User Testing it took weeks of coordination to get customer feedback, it took hours of our teams time to then do the interviews and analyse them and survey response rate was low, plus we wanted to minimise the times we had to reach out to our customers. User Testing gets us the results we need in less than 24 hours after setting up a test which means the process that took 6 weeks or more before can now take days to a week to build, run and analyse a test. Plus we speak to our target audience without constantly interrupting our customers but still have the option to leverage User Testing with our customers as well.
What do you dislike about the product?
Sometimes when we get very granular about the audience it can take the test longer to fill but in 90% of cases it's less than 24 hours
What problems is the product solving and how is that benefiting you?
Understanding our target customers, their needs, goals, frustrations and attitudes to technology
Would recommend UserTesting to any UX team!
What do you like best about the product?
The amount of features and different ways to utilize it within our UX team. It's easy to set up different methods and the results are fast.
What do you dislike about the product?
Utilizing two sets of tests (like A/B) to test designs and excluding group 1 participants so they can't see the other version or can participate in both groups. It could mess with the data results.
What problems is the product solving and how is that benefiting you?
Time management and fast result delivery. Setting up testing or interviews ourselves outside of the platform takes way more time and effort.
Valuable resource to gather members insights
What do you like best about the product?
Usertesting makes the my Researcher life very easy when it comes to provide me the necessary tools and resources (and support) to gather meaninful insights. I use a lot to conduct unmoderated usability tests and see transcriptions as I'm not English native speaker and that helped me a lot to not be limited :!
What do you dislike about the product?
Nothing to point out as a negative impact. Sometimes the network base is not that clean, but they also have good range of people available and its not always their fault because they do have a screener phase.
What problems is the product solving and how is that benefiting you?
Gather members insights, saves me time when conducting unmoderated research while in meantime i'm working on paralel in something else. Also, the metrics are really good! I love to have members videos and transcripts available. Its really easy to test in there. The platform is intuitive as well.
Usertesting is a great tool and easy for beginners
What do you like best about the product?
The simplicity of the test setup is very easy to follow. I am a beginner user of this tool and it really only took me one test set up to figure out the lay of the land. I love the drag and drop method of adding questions/filters and there really isn't anything missing from those options, everything is super helpful. I also enjoy the transcript functions and being able to jump to different sections of the recorded video. It saves me a ton of time.
What do you dislike about the product?
I will say the accuracy isn't always there. Like when it comes to the Metrics word clustering section, seems kinda random info and doesn't really help me. If I didn't watch the video, those word clusters wouldn't really help me. I wouldn't trust those word clouds/donuts without watching the video anyways because of that.
What problems is the product solving and how is that benefiting you?
I am a UX designer that also has some researching credientals. So, usertesting helps me validate my design decisions and see whether or not they are user-friendly/intuitive.
Forget about recruitment!
What do you like best about the product?
UserTesting allows me to create moderated and non-moderated usability tests quickly and easily. I don't need to worry about recruiting participants as they have a very wide range of participants available.
What do you dislike about the product?
It took a long time to get transcriptions in Spanish. Still, I think the transcription is not the best. I don't use UT as a source of knowledge either. It's easier to take the research results and analysis into other platforms.
What problems is the product solving and how is that benefiting you?
UserTesting solves the problem of recruitment. Thanks to UserTesting I can recruit participants from different countries around the world with the characteristics I need. Recruitment is a very difficult process for a small research team and I sometimes still struggle with that; for example, when recruiting minors for research. But not having to do the whole recruitment and reward process is a huge benefit.
I've been a customer with UT since 2013, that about says it
What do you like best about the product?
How easy and fast I can complete research studies. Two things, the customer support is great.
What do you dislike about the product?
Since I work for an international fortune 200 company there are times when I wish the contributor pool in other countries was larger.
What problems is the product solving and how is that benefiting you?
I quickly get the voice of the user to help guide the team in decision-making.
Sr UX Research Specialist
What do you like best about the product?
It's pretty easy and fast to get responses from the panel. I can easily assign previous testers to new panels to use them again. And I love the functionality specific to reviewing user test videos (e.g., live transcript, notes, sentiment, etc.).
What do you dislike about the product?
The interface makes it extremely difficult to search for previous tests or, at the least, organize them. Enhanced testing features like Card Sorting lack useful quantitative analytics. It's not easy to download or export raw data from tests. Overall, the experience of using a screened panel is excellent, but the actual interface and functionality for researchers are ironically severely lacking.
What problems is the product solving and how is that benefiting you?
UserTesting allows us to get feedback on our design concepts in the ideation phase. We use it to get valuable feedback on functionality, visual aesthetic, information architecture, and usability. We also use it during discovery to gain insight into sentiment, mental models, and potential pain points. These are all things we cannot easily get from our actual client pool due to legal restrictions.
Simple to use, very intuitive
What do you like best about the product?
Clip selection is straghtforward and efficient
What do you dislike about the product?
Hoping to expand the pool of participants to be more inclusive (I know they are working on this)
What problems is the product solving and how is that benefiting you?
The easy selection of participants allows me to test prototypes and to get rich feedback
Great user base and design, but needs a bit of help for mobile gaming
What do you like best about the product?
Really fast response time, ease of replacing user sessions, annotations, and a nice interface. A very good tool for a lot of user testing needs.
What do you dislike about the product?
Mobile testing, especially for mobile games, was really difficult for a lot of people. Because it's in landscape view, a lot of people didn't like the overlay as it made it quite difficult to both see the screen and do tasks at the same time. Having a completely separate screen for questions would be better than the overlay.
What problems is the product solving and how is that benefiting you?
I am a team of one, so User Testing solves the problem of scaling my time and abilities to adequately test while not making it a full-time job for me. It also recruits very good users.
showing 121 - 130